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godfree
Contributor II
January 19, 2023
Answered

Clear all stations

  • January 19, 2023
  • 18 replies
  • 602 views

How do I clear all the paused stations on each player?

I was woken in the night by one speaker suddenly deciding to un pause.

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Best answer by Mr. T

You can clear the Queue on each speaker/room by following the process here https://support.sonos.com/en-gb/article/edit-the-queue

However, for the music suddenly starting unexpectedly, I would perhaps submit a diagnostic if it happens again, then contact Sonos Support. They should be able to confirm what action started the playback.

18 replies

Mr. T
Mr. TAnswer
January 19, 2023

You can clear the Queue on each speaker/room by following the process here https://support.sonos.com/en-gb/article/edit-the-queue

However, for the music suddenly starting unexpectedly, I would perhaps submit a diagnostic if it happens again, then contact Sonos Support. They should be able to confirm what action started the playback.

    godfreeAuthor
    Contributor II
    January 20, 2023

    There is no queue as I am listening to a station.

    How did you manage to flag your post as the best answer?  I thought it was my topic? 😂

    I did submit a diagnostic but support replied once and said they could not ‘see’ the affected speaker.

    Mr. T
    Mr. T
    January 20, 2023

    There is no queue as I am listening to a station.

    How did you manage to flag your post as the best answer?  I thought it was my topic? 😂

    I did submit a diagnostic but support replied once and said they could not ‘see’ the affected speaker.

    I personally didn’t mark it as a best answer. That was actioned by a moderator.

    If you switch from the station to queued music, you can clear the queue so there is no music is selected on the speaker.

    Another option would be to reboot the player in question once you paused the station, but that would be tedious. If the speaker randomly started following a rogue voice command, clearing the station/queue may not resolve your issue anyway. You still ideally want to establish what caused the speaker to start playing randomly.

      godfreeAuthor
      Contributor II
      January 21, 2023

      My speakers don’t have voice control and I don’t use any voice assistants.  I’m hoping Sonos will get back to me as they have the diagnostic taken shortly after the speaker woke me up.

      I wish the mod hadn’t marked this as solved, because he misread my post.  I accept that I could do what you say to clear a queue, but it’s a bit of a faff as we never know when we have finished listening.

      I was hoping there would be a simple cure-all.

      godfreeAuthor
      Contributor II
      January 21, 2023

      I wonder if Sonos reset my system as every room says ‘no music selected’ the very status I want when we go to bed!

      Airgetlam
      Airgetlam
      January 21, 2023

      Spotify Connect, perchance?

      Bruce
      Stanley_4
      Stanley_4
      Grand Maestro
      January 21, 2023

      My speakers don’t have voice control and I don’t use any voice assistants.  I’m hoping Sonos will get back to me as they have the diagnostic taken shortly after the speaker woke me up

      You did call Sonos about the diagnostic? They get a bunch of them sent in but without a user contact they are rarely examined by the Sonos support staff.

      Mr. T
      Mr. T
      January 21, 2023

      Another possible ‘solution’ would be to set a nightly music daily alarm across all your speakers, with volume set at 0.

        Airgetlam
        Airgetlam
        January 22, 2023

        Indeed… and it could be an alarm set on a variety of ‘systems’, from Sonos directly, to various control systems like HomeKit, Amazon, or Google. That’s why submitting that diagnostic can help, if they can tell you where the command to start the alarm came from. But as @Stanley_4 suggests, you do need to contact them, they won’t automatically look at your diagnostic and contact you. 

        Bruce
        godfreeAuthor
        Contributor II
        January 23, 2023

        I did contact them.  I have had three replies, all from different agents.  I’m waiting to see if I hear back from them today, after the weekend.

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