Skip to main content
godfree
Contributor II
Jan 19, 2023 11:59 AM UTC
Answered

Clear all stations

How do I clear all the paused stations on each player?

I was woken in the night by one speaker suddenly deciding to un pause.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Mr. T
Mr. TAnswer
Jan 19, 2023 12:05 PM UTC

You can clear the Queue on each speaker/room by following the process here https://support.sonos.com/en-gb/article/edit-the-queue

However, for the music suddenly starting unexpectedly, I would perhaps submit a diagnostic if it happens again, then contact Sonos Support. They should be able to confirm what action started the playback.

View in thread

18 replies

Mr. T
Mr. TAnswer
Jan 19, 2023 12:05 PM UTC

You can clear the Queue on each speaker/room by following the process here https://support.sonos.com/en-gb/article/edit-the-queue

However, for the music suddenly starting unexpectedly, I would perhaps submit a diagnostic if it happens again, then contact Sonos Support. They should be able to confirm what action started the playback.

Translate
    godfreeAuthor
    Contributor II
    Jan 20, 2023 1:33 PM UTC

    There is no queue as I am listening to a station.

    How did you manage to flag your post as the best answer?  I thought it was my topic? 😂

    I did submit a diagnostic but support replied once and said they could not ‘see’ the affected speaker.

    Translate
    Mr. T
    Mr. T
    Jan 20, 2023 2:01 PM UTC

    There is no queue as I am listening to a station.

    How did you manage to flag your post as the best answer?  I thought it was my topic? 😂

    I did submit a diagnostic but support replied once and said they could not ‘see’ the affected speaker.

    I personally didn’t mark it as a best answer. That was actioned by a moderator.

    If you switch from the station to queued music, you can clear the queue so there is no music is selected on the speaker.

    Another option would be to reboot the player in question once you paused the station, but that would be tedious. If the speaker randomly started following a rogue voice command, clearing the station/queue may not resolve your issue anyway. You still ideally want to establish what caused the speaker to start playing randomly.

    Translate
      godfreeAuthor
      Contributor II
      Jan 21, 2023 9:14 AM UTC

      My speakers don’t have voice control and I don’t use any voice assistants.  I’m hoping Sonos will get back to me as they have the diagnostic taken shortly after the speaker woke me up.

      I wish the mod hadn’t marked this as solved, because he misread my post.  I accept that I could do what you say to clear a queue, but it’s a bit of a faff as we never know when we have finished listening.

      I was hoping there would be a simple cure-all.

      Translate
      godfreeAuthor
      Contributor II
      Jan 21, 2023 9:23 AM UTC

      I wonder if Sonos reset my system as every room says ‘no music selected’ the very status I want when we go to bed!

      Translate
      Airgetlam
      Airgetlam
      Jan 21, 2023 6:01 PM UTC

      Spotify Connect, perchance?

      Translate
      Bruce
      Stanley_4
      Stanley_4
      Grand Maestro
      Jan 21, 2023 10:30 PM UTC

      My speakers don’t have voice control and I don’t use any voice assistants.  I’m hoping Sonos will get back to me as they have the diagnostic taken shortly after the speaker woke me up

      You did call Sonos about the diagnostic? They get a bunch of them sent in but without a user contact they are rarely examined by the Sonos support staff.

      Translate
      Mr. T
      Mr. T
      Jan 21, 2023 10:35 PM UTC

      Another possible ‘solution’ would be to set a nightly music daily alarm across all your speakers, with volume set at 0.

      Translate
        Airgetlam
        Airgetlam
        Jan 22, 2023 1:13 AM UTC

        Indeed… and it could be an alarm set on a variety of ‘systems’, from Sonos directly, to various control systems like HomeKit, Amazon, or Google. That’s why submitting that diagnostic can help, if they can tell you where the command to start the alarm came from. But as @Stanley_4 suggests, you do need to contact them, they won’t automatically look at your diagnostic and contact you. 

        Translate
        Bruce
        godfreeAuthor
        Contributor II
        Jan 23, 2023 8:35 AM UTC

        I did contact them.  I have had three replies, all from different agents.  I’m waiting to see if I hear back from them today, after the weekend.

        Translate
        Show more replies
        Terms & ConditionsAccessibility statement