Controllers & Music Services

Dear Ryan S, In the Sonos announcement, CR100 owners were offered two options:- 1 - Stop using the CR100 or 2 - Stay with the current 8.4 OS and "freeze" all future OS updates. Can you provide detailed step by step instructions on how users can take up option 2? Many thanks TJRL 7x CR100, 2x CR200, 1x ZP80, 7x ZP100, 1x iPod Dock, 1x Boost, 4x Play 1, 3x Play 3, 2x Play 5, 1x PlayBar & 1x Sub.

Does anyone know how or if we can return to an earlier version of the controller app? This is an older kindle but still works and it's the most convenient way for me to use my Sonos. Worked fine until Friday.

shuffle missing after update?

Yes it would be great if Sonos developed a Apple Watch app! WE invest in the sonos product and should have the best up to date compatibility with our devices! Come on sonos don't let us down!

SONOS is a great system but I can't believe they has not developed an App to Apple Watch. I would like SONOS listen all people are happy with their products but demand more from them. In this case, an App to control the system from the iWatch. Please leave your comment and add you to this request

Hi! We have recently got a Sonos system in our office. When someone plays a track via Spotify that I like, I have been hitting 'Save to Your Music' in the controller UI. I now want to go back and play some of them, but I can't work out where they are actually saved. I'm using a Mac. Thanks!

Does it matter what speaker I group on? I've got 5 zones and a connect, which is plugged into the router. Very often, I want to play the same thing on all speakers, so when I group I use the same speaker as the one I group on. But I also know that the interference around some of my speakers is greater than others. I've reduced my dropouts significantly but would like to eliminate them completely. So should I be more discerning about the lead speaker?

Can't get the Samsung Q9F TV remote to control the volume of the sonos soundbar. Help?

Hi Could someone help me with how to play different songs in different rooms. I have play ones in three rooms and I want to play kids music in one while I listen to music in another. Thanks

Does anyone know if there is a way to turn off shuffle and repeat as default playback settings? I looked in the settings but could not find it. It's very annoying that every time I want to listen to an album, I have to go into the player and turn these features off immediately and then restart playback at Track 1. I would rather be able to set the default playback mode to once only and in album order. Thanks!

Hi I have noticed an issue/bug on my sonos since upgrading the controller and play speakers to 8.2 (build 39247040). I have a play 1,5 and playbar. This issue occurs on any of the speakers. I have alarms setup for a track to come on at different times in the day on different speakers. Basicallly the 1 track is formed into a sonos playlist. I then setup the alarms to play the sonos playlist. The time comes and it successfully plays the playlist however i am finding that since 8.2 its now keeps repeating the track once it finishes whereas in previous software versions it would just play the track in the playlist once. There is only 1 track that i want it to play and that is all that exists in the sonos playlist. I have tried to delete the alarms and recreate but this hasnt worked. I have played around with alarm duration and set this to no limit and tried different things on alarm settings but it hasnt helped. Has anyone see this issue? Is there a way to resolve this?

Sometimes I start listening music from one sonos in one room and then it happens to move to another room and I want to add the sonos in that room to the flow. What I have to do is to use the app but I think it would be nice to just be able to press one of the buttons to add that sonos to the group. For example: press for 2 seconds the button play/mute to do the trick. Is it possible to add that feature? thanks a lot in advance for the feedback.

Could you add a 'fade in' option with an adjustable time limit to the Sonos alarm, so that over the specified time period, the sonos component would gradually increase its volume to that set as the alarm. This would allow a 'gentler' wake up. Could also have an option of either beginning to play music at the time you specify, or to have reached full volume by the specified time.

Cortana isn't just on the Harmon and Kardon invoke speaker. It is also for Windows PC's, XBox's, iOS, and Android and window phones and hopefully Apple tvOS some day, to name a few platforms. Cortana isn't just a narrow speaker platform but the backbone of the windows eco system. Please consider adding it as a global Cortana Skill don't just limit your view to the one speaker. Thank you.

Good Day All, just got my first Sonos Play 5 and I'm loving it!! now to the question, will the Sonos app be available for android tv?? I have a Sony Bravia XBR65930E. Thanks for the help.

Bought cr100 controller on ebay unable to connect to system tried with Sonos bridge and play 5 any suggestions many thanks

After sonos forced a v8 update last night, no choice to just carry on without updating, Sonophone on GPM home screen is just white with lines on ipod touch 4th gen. All the favourites i made with GPM still work ok. Anybody else experiencing this?

I've had problems in the past when I couldn't reset my CR200. I've tried pulling the battery, and still the CR200 won't charge in its cradle - the orange light lights up, but doesn't blink, the controller doesn't turn on, and the controller seemingly doesn't charge. I've had this happen in the past, and tech help by phone provided a specific keystroke pattern with the buttons to reset it or start it up. Can someone please let me know that sequence please? Thanks.

Please fix the new UI so it is easier to identify my devices and favorites on IOS. The old UI was extremely easy to identify my devices - the new one is horrible - at best...

I have been going back and forth with Sonos Support for over a month on getting my rebate coupon for my three CR-100s and it essentially is me saying "I didn't get it." and them saying "Check your e-mail again." With a short interlude of "I'm going to be out of the office and I'll have someone else tell you to check your e-mail again until I return." to liven things up. I resubmitted my data via the web form as well as providing it directly to the support person via e-mail but still no coupon. I get my other mail from Sonos with no problem but just in case I provided alternate e-mail addresses to try. That suggested option got no response from Sonos. I finally broke down and called support and spent 15 minutes on hold. While there is a call-back option it is very hard to activate, I don't know if the LOUD blaring hold music that makes you hold the phone well away from your ear overwhelming my key press or if the time window that the key press will be accepted is very small

Hi All, I've been enjoying my Sonos systems for seven years now, but recently my controller unit won't charge when placed back on the charge cradle. If I restart the unit, sometimes it charges, but not always. I really like using the controller as its very simple to use. And thankfully the interface has stayed the same all along. Is it a software glitch (as I updated a month or so ago) or do I need to buy a new battery? Any answers greatly appreciated. Many thanks Prit

This topic thread should be used to discuss how you are replacing your CR100. Please post concrete methods. This thread should not be for Griping/complaining about the decision to depreciate the CR100.

Using SONOS to control existing in-wall speakers throughout a house.

I've had some luck setting up Insteon keypad switches to control some audio functions, such as play, pause, and volume. It's neat to have a physical button on the wall I can push to adjust the volume or switch it off when the music gets so loud that Alexa can't hear me. However, I've noticed that when trying to program the buttons to control a stereo pair, that things start to get weird. Namely, after trying to program that into the switch to address either the left speaker or the right, it simply doesn't work. To get the switch to work again with another non-stereo pair, I have to delete the scene and start over. Has anybody else had any success or failures in getting their Insteon and Sonos working together?

I can only speak for myself, but the SONOS app before 8.0 was near perfect. It was ultra fast, selecting room and what music to play was super intuitive. Everything important was on the same page screen. I've had lots of friends ask me about why get SONOS instead of competitors like HEOS and such. Even though HEOS and others can offer a wider variety of physical connections, sound formats DTS etc...there was before 8.0 an extremely easy answer to this: The APP. It is super fast, never buggy. You come home from work, go into the sonos app and within 2 presses there is music in the living room. It doesn't matter how great the hardware is if the software doesn't work, but with the SONOS app, it just works, always, and so EASY. But now that argument is gone. The new sonos app, with all the stuff on the home screen, and now you have to go into seperate tabs to select room and search for music......you RUINED it. You downgraded the app to something similiar to HEOS' already awful app.