Controllers & Music Services

Hey Sonos, Love the product(s) (P1 and P3's), but your updates now are troublesome to say the least. Update 9.0 took 3 attempts, had to manually restart a speaker to get the update to work and then another separate speaker lost it's registration and my music library had to be rebuilt because the path was gone/lost in the configuration. These issues never used to be a problems updating. What gives?

Sonos should create a better mini-player on the desktop. A pop-up would be nicier to show your current track/playlist. It should work a like itunes does. I just want to close the application window and still be abled to be informed!

How can I add a track to a Google Music playlist while in the Sonos app? We'd like to switch from Spotify and you can to a Spotify playlist from within the Sonos app. Thanks. Steve

Has Sonos lost its mind !!! Why in this day and age can the owner of the house not limit the volume and use of certain zones for the obvious reasons. Max volume and usage hours being the obvious. Kids, Parents, Grandparents, with bad hearing aids, Oh !!!!!! lets not forget the annoyed neighbours in the mix. If Sonos don't do it quick then there is a market out there for any clever techy that can develop a solution !!!!!!!!!!!! Lets hope Sonos come to the table before the developers have too............. I would very much appreciate any third party controller advise. Running 15 zones between a private villa and private yacht all on Sonos.

i have a problem with the latest update, my bridge doesn't want to update and reply me : error 30 : bridge. i try all the things that you suggest but nothings working. i send you the diagnostics confirmation : 324199901 . thanks

This is offered for your system management and senior development staff, please forward I have had SONOS installed in our home (a $15K system) for 4+ years and it works and sounds great, but.... You keep updating your app to add features and "correct bugs". You are driving users nuts, it's a sound system, not a critical heart monitor or sophisticated pc. We have 2 i-phones, 2-ipads and a Mac. Everytime you update, we can't turn the system on or off. and the update takes some time. First, if you are going to update, advise the user that an update is available and leave system control capability available until the update is complete. Organize your updates so they are made periodically, like every 3-4 months rather than as some developer gets a wild hair. Test your systems before released, this last round had 3, 4,... who knows how many updates to fix bugs. If you are not a teenager, are gainfully employed, have kids, are not independently wealthy, are over 60 or only moderately techni

My sonos app has been adapting speaker sound for over thirty minutes. Do i keep waiting? Is something wrong? help.

STOP IT. SERIOUSLY. JUST STOP IT. I JUST WANT TO LISTEN TO MUSIC. I WANT TO BE ABLE TO TURN ON MY STEREO AND LISTEN TO MUSIC AND RELAX. INSTEAD YOU CAUSE ME STRESS WITH YOUR CONSTANT INTERRUPTIONS.

hi all i have 1 problem with the sonos controller i open it stay on sonos logo and crash at says sonos Desktop controller has stopped working please help me :(:(:(:(:(:(

Hi I've been using the Sonos app for a while now, with no bother, today it's started running all of the time in the background. I don't seem to be able to kill it, re-starting the phone has no effect. I have a Google Pixel 1 running the latest version of android. I don't need or want it running all the time. How do I switch it off???

I find I have two Sonos profile accounts (two e-mail addresses) and want to delete one of them. I cannot find the "Delete account" function in the "My Account" area on Sonos. Where is it? /Wilm

I get that currently the Play 1 doesn't support Airplay - but is is planned for the near future? These are quite new speakers and it's very annoying that I can't play direct from my iOS Podcast App etc.

Technique is not stabel yet. Streaming sonos one over airplay 2 with 2 sonos connect’s inthe same group does nit really gives a solid output stream. Without airplay 2 no probkems. When will we get the first update on this? Maybe sonos did anounce the airplay 2 feature a bit too early. Risking there good name in music streaming devices,

I have Play1's, Play5, Playbar and Sub - all bought in 2013 playing very very nice. However,Can it be a problem at some stage you do a softeware update and this do NOT support old players ?? I'm affraid that some day my equipment from 2013 will NOT function anymore due to software issues - is this correct?? I do not believe I can reject software updates - or can I ??

Good day, I have a very simple Sonos setup. Living room TV sound bar and 2 Sonos 3, kitchen a Sonos 5. I would like to have them grouped together most of the time and would like it to ‘default’ to this setup and remain until I decide to ungroup kitchen from living room. The system constantly ungroups and I have to regroup every time I switch on and also I have noticed when I switch from TV to music. Could you assist with this? Many thanks Steve

When playing music from my iphone playlist the songs wont finish and they used to. I've done all the updates and it just gets worse. I have the new optium Altise so there is no way for me to get into the route like some of the other post say to.

Hi, after reconnecting my Play 5 to my new router, the app on my phone no longer works. So i uninstalled it, then reinstalled it from the Play Store. It loaded once, but was very glitchy. Now it wont load at all. Just get a black screen.

I am going to keep this short and sweet. I have been a long time Sonos enjoyer and proponent. I bought my first SonosZP100 and speaker back in what must have been early 2005. I expanded my collection to fill the house and constlantly bore my friends with my lyricals. I just sold my last speaker a playbar. You probably won't miss me as a customer. You have loads of happy satisfied customers. When you make a commitment to serving those who use Android and Google Home Assistant services as well as you service Apple and Amazon, I will come back. Until then I am having to live with my principles and a series of Google Homes, Max , Mini and others.

When Sonos alarm wakes me, I really really really want to be able to snooze either from an iOS notification or watchOS notification ... .please.

I just “switched” from Bluesound due to the more mature Sonos software and Apple Music compatibility which was supposed to make my life simpler. Now that I have everything up and running I’m disappointed in a couple things. Most importantly, why is there no native iOS widget to enable Sonos control from the lock screen or notification center? A previous Sonos system I set up for a friend had native control on the lock screen which, I understand, is now disabled in V9 due to Airplay 2 issues. Fine. But why not a widget as an alternative? This is just something I’ve always used, and apparently took for granted, in Bluesound and is now sorely missed.

The new app (Android) is asking me to register my speakers by signing into an account with an email address that is not one I recognize. I have my own Sonos account, but it won't let me sign in with it. What gives?

This must be a dumb question, but where are my Sonos playlists? I've just created a few playlists (e.g., tap the three dots...Add to Sonos Playlist...name a New Playlist, etc). Got a confirmatory message that songs were added to playlist such-and-such. But now I don't know where to find the playlist to actually play it. I thought there'd be a "Sonos Playlists" within the Music Library (along with Artists, Albums, Imported Playlists, etc), but I don't see it there. Surely this is an obvious thing that I'm missing. I'm using the new Sonos Controller (v8), which I just updated to yesterday... Thanks.

Hi -- I can't explain this (annoying) strange behavior: within an album, my tracks are not always sorted by track number. When it is not the case, the order is not neither alphabetical. All my tracks have correct tags. All my track number tags are correctly filled. The "sort by track number" is selected in the Controller's options. Any help?

My CR200 has frozen during the most recent update. The blue update line is around 75% across the screen. Any suggestions?