Controllers & Music Services

Hi there,  I've never posted here before so please bear with me.    How can I stop S1 to S2 update?   I don't want S2 based on the negative reviews and my understanding was I could stick with S1.   I have a play 1 and play 3 bought around 2013 and 2011 so I assume they are legacy. I am using Android 10 on a Sony Xperia xz2. When I start S1 it prompts me to update to S2. It's done this for a few days. I seemed to be able to stop this prompt by shutting down and restarting the app but this no longer works.    ​​​I am stuck on this prompt screen and can't get past it.  s1 was working just fine for my system.   So I would like to stay with S1 but the prompt shows compatibility issues.   Any help would be appreciated.   thanks        

Hello, everyone. I have a houseful of Play:1 speakers (stereo paired) and a Play:5 (1st Gen). After all these years, I am finally subscribing to a music service instead of using my own library of mp3’s stored on a hard disk. I currently have Amazon Unlimited and have an Alexa, so it is great to just say “Alexa, play the album XXX in the living room,” and it starts playing. But I’m fully embedded in the Apple ecosystem (desktop, laptop, iPads, iPhone, AirPods, AppleTVs). So I would really like to use Apple Music and Siri. Yes, I bought a pair of HomePods, but they are not nearly as good as a pair of Play:1’s. (I’m about to write a scathing review of HomePods everywhere I can to dissuade people from buying them.) I have a trial membership with Apple Music right now. I’ve activated it on the Sonos App. So I can use the App to manually play music through Sonos. However, I would like to be able to use my voice: “Hey Siri, play XXX in the living room.” I know that the Sonos One has voice co

I am trying to install the S2 App on a Samsung Galaxy S9, But it will not install.  I get to the User agreement. Then there is no icon to accept terms.

Whilst I understand that my Sonos Play 3 (first gen) doesn’t support Apple Air Play, why is it possible to stream Spotify music on my Play 3 directly from the Spotify iPhone app, yet it’s not possible to stream directly from my Apple Music app?

When I try to upgrade to the Sonos 2 app on my Macbook Air (using Mojave), it downloads and then when it tries to install, I get a failed message every time. Any ideas?

I don’t know that the way S2 handles room selection is ideal. (The following is all based on having S2 set to ask me what speakers/rooms to play on after “a while.”) When I select something to play, the speaker/room selection card pops up and asks where I want to start playing my selection. I have a Play:1 in the kitchen and a pair of Play:5s + Sub in our living room, all grouped as my “Main Floor” and another pair set up as my “Upstairs.” If I was previously listening to music using Main Floor, the card still has those 2 speaker sets individually selected, but it does not seem to remember that those 2 speakers are also a group. (Main Floor shows as unselected.) Things are further compounded if I go to select Upstairs. It simply adds my upstairs pair to the 2 “ungrouped” speakers that were previously playing. On top of that, if I truly did want to play music across all 4 speaker sets, that would actually be my entire Sonos set-up (thus, “Everywhere”) except Everywhere does not get ac

I just want to experience Dolby Atmos on Sonos Arc. I have disconnected Arc from TV Downloaded Tidal and subscribed HiFi plan I found “Dolby Atmos” playlist created by Tidal and played few songs I do not see anything on S2 app to indicate that whether it's playing “Atmos” or not. What would be the easiest way to experience Dolby Atmos on Sonos Arc?

Since S1 launch, cannot get two of my four speakers to update. Play 3 is connected via ethernet, fine One Play 1 is updated, another 2 x Play 1 will not update. So far have tried bringing all to same room, connecting them to ethernet, resetting speakers and adding them back into Sonos as new products.  Still failing to update, and as such can’t be grouped now with other speakers. Also tried installing S2 app but as soon as it realises 2 speakers need an update it tries again and fails. Error codes usually 30 and 1001  Internet isn’t the problem

Hi, I am new to the Sonos world and I have a Beam setup with my TV which works fine. I have a large music collection on my PC and I’m experimeneting with how to play MP3's on my Beam. I've installed the Windows desktop client and I’ve created a playlist but I cannot figure out at all how to add tracks to the playlist. I have gotten music to play but only by right clicking a file and clicking “Play to > Sonos Beam Media Renderer”. This opens another player which sends the music to the other player which sends it to the Beam. Could somebody please talk me through how to add MP3’s stored on my PC into a playlist or if I can play MP3’s without using the rendere? I will confess to still be using Windows 7. It’s on my to do list for the next couple of weeks. Not sure if that has an impact of any of the above. Thanks.

I updated to the S1 controller today and now it launches, shows the interface (including my speakers, playlist, queue), and after 3 or so seconds the app crashes. The attached is the error from the Application Log. I of course rebooted, uninstalled and reinstalled, ran sfc to confirm all system files are good, confirmed I’m up to date on windows updates, and I even removed the Sonos settings from %appdata%, and nothing helped. I have very little running on my machine, and the old controller did work. Googling around leads me to believe this error is within the app rather than the system (or .NET subsystem).    

Can you share the intended release date and intended fixes in 12.1? Given the software usually drops 1x/month and the latest release was 6/8/20, I’m hoping there will be a new software drop soon that addresses many of the compatibility issues people are seeing with the new Arc (LPCM, AppleTV, eARC pass-through). @Ryan S  Here are some of the issues I’m referring to (people with brand new eARC TVs that are having issues due to the single HDMI on the back of the Arc with other streaming devices): https://en.community.sonos.com/ask-a-question-228987/appletv-4k-lg-65nano91ana-sonos-arc-no-atmos-6844329 https://en.community.sonos.com/home-theater-228993/lg-c9-and-sonos-arc-6842322 https://en.community.sonos.com/home-theater-228993/atmos-apple-tv-4k-working-for-netflix-not-for-itunes-movies-6842776 https://discussions.apple.com/thread/251459688?page=1    

I’m being told that I need to upgrade my app to Sonos 2 but can’t get past the Terms of Use page?  

Can I receive Times Radio ?

Does anyone know if there is a way to essentially add a paging function to an existing system, perhaps via a script? My client owns a business and uses several SONOS speakers tied together as multiple zones playing the same content throughout he store. He wants to be able to play background music (ie: Pandora) but add the functionality of something like pushing a mic button and announcing over the “PA”, then seamlessly returning to the original source. It is possible to add a PORT for the source but that would require one select the alternate “line-in’ source then reselect the original but that's’s less than ideal. A custom scrip that performs these functions would work as the base software lacks (AFAIK) the functionality to do anything but manual switching.  Thanks!  

Three years ago I initiated a thread called, “Sonos support for Hi Res Audio” and was entertained then by some of the rationalizations and, arguably, programmed responses as to why Sonos did not support Hi Res Audio.      Today, I read from Sonos that in June of 2020, “Sonos S2 will enable higher resolution audio technologies for music and home theater.”   WHAT? Did Sonos cave to the marketing pressures?   Or is it more likely that they were controlling the narrative 3 years ago to buy time until their HW and SW Platforms were ready to roll out Hi Res Audio?  I suspect this is the real story AND applaud Sonos for managing their customers until they were ready for a major platform release as these things take quite awhile (about 3-4 years) to develop, integrate and test.     As I wrote then, to the astonishment and backlash from some in that forum, there were people (one called me a Unicorn) who could discern the difference in digitized formats.     Perhaps, three years ago there were m

Not a huge issue, but I notice that album art display on the “My Sonos” part of the Sonos app (S2) is inconsistent.  For example, under Albums, some albums show with no album art, but when you tap the album to display the tracks, the album art shows along with the track list.   Even more odd, in the Songs list on My Sonos, album art shows on some songs, but not others, but from the SAME album.  Further, the songs that are missing album art on the Songs list, ALL show up with album art in a Playlist.   And ALL songs/albums with missing art on “My Sonos”,  display the album art correctly in the “now playing” screen when it is actually playing. So the problem seems to be primarily with the main screen on “My Sonos” (where you see the lists of recently played, stations, albums, etc.). This behavior seems wildly inconsistent.   Is there anything I can do about this?  Am I missing a setting somewhere?    

I have a Play 1 and Play 3 and this morning the S1 app said my system is no longer compatible and I would need to upgrade to S2. My understanding from the Sonos website is that I don’t have to upgrade but it seems that is wrong. I’m basically stuck on one playlist because it won’t let me access the controls. Do I have to upgrade or do I have other options? 

How to delete/modify a room group in Sonos 2 on iOS ?

I still have and use my 2 CR200’s.  There is no Sonos replacement under the Trade Up program.  I have 10 Sonos Amps, so I intend to continuing updating my system as new software becomes available.  What other devices can I use to replace the CR200’s once they become obsolete? I start playing my Sonos system with commands to Alexa and 8 Echo Dot’s throughout my house.  I use the CR200’s in their docks to adjust things I can’t do with Echo Dots - change an individual zone volume, visually check to see what is playing, add or drop a zone from an area group, etc.  While I can do all these things from the Android app, I don’t carry a phone with me around the house. (In our house the phone goes in a cradle at the door -- no checking email at dinner.) I really like the fact that I can just set the CR200 in it’s cradle and it stays charged.  I can pick it up to use it and then put it back and forget it when I’m done. So, what to do?  I have an Amazon Fire HD 8, but it is much bigger than the C

How  to play DJPro through Sonos System ?

My wife and I have exactly the same iPhone XR and she has been able to download the app S2 to her phone. Not only can I not get S2 from Apple App Store,   S1 won't now load either onto my iPhone.  Her S2 app is working well , it is also loaded on a IMAC, and 2 iPads. We have 9 Sonos S2 compatible units and on my account records 1 item (s2 incomparable) , that even shown is not live or used (was thrown away some ti e ago).   My Phone past Sonos software (that was working ok until two weeks ago) was deleted in the new S@ set up mode and  so now I have a phone that can't play any sonos units, as I have no - working app.  Can someone please help ?

I cannot get past the Terms of Use screen to finish installation of the S2 app. No "Accept" button is available. Thanks. 

Is anyone else frustrated that Sonos doesn’t support stereo pairing for Move over Bluetooth?   I purchased a move with the intention of getting another in the future to have stereo outdoors but no support!    I hope to see this resolved with an update on the near future!   good day! 

What has changed with the S2 update , my speakers sound much worse than they used to, they seems to lost the depth of sound and bass - I have Ones and Beams - the beams sound ok with tv but when playing music both the Ones and the Beams dont sound anywhere near as good as they did before the update.   Is this a clandestine move to get me to buy a sub ?

Could we have release notes for v12? With new features and improvements? Any news on SMB support, library size, STP?