S2 App not working.

Forum|Forum|6 years ago
June 20, 2020
5 replies
527 views

I am trying to install the S2 App on a Samsung Galaxy S9, But it will not install. I get to the User agreement. Then there is no icon to accept terms.

Sonos S2

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ratty

Return from the display of the EULA to the Sonos app. You should see an accept button.

The flow is not all that obvious.

G

g2segundoAuthor

Contributor I

I tried that there is no "Accept" button. I have installed the S2 app on my other galaxy devices with no problem.

A

Andrew and June

Lyricist I

I have the same problem Sonos pleasr advise help!

C

ClausN

So, when you go from the “terms of use” in your browser back to the app, you should see a button to accept/continue. You may have to scroll down to see it.

Another user reported that disabling “Don’t keep activities” solves his issue: https://en.community.sonos.com/controllers-software-228995/s2-app-upgrade-stuck-at-terms-of-service-6843798?postid=16448143#post16448143

Simon B

Retired Sonos Staff

Hi @g2segundo and @Andrew and June, Thanks for reaching out and welcome to the community. I’ll agree with the suggestions of @rattyand @ClausN regarding this issue on accepting the End User License Agreement

I’ll also ask if have you tried other controllers if it will allow you to accept the End User License Agreement.

Let us know how you get on with the advice above.

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