Cannot get products to update

Also, power cycle your WiFi router if you still get an error message during the update process.

okay, firstly what do you mean by ‘power cycle?’

I will try just having 2 speakers running on the S1 app, but when I have tried this previously they show as ‘not registered’ 

Many apologies for the confusion. When I mentioned to power cycle, I meant to turn off your router by unplugging it from power for few seconds and plug it back in. Wait a couple minutes for everything to come back online.

Keep in mind, temporarily remove the S2 app and both of the speakers that are currently up to date remained unplugged from power. After that, let me know if you are able to register the two other speaker and continue the update process.

also, have tried submitting diagnostics but app couldn’t do it 

have rebooted router, and tried to run S1 app. Products show up as ‘not registered’ 

When trying to sign into my account through the S1 app, it does not work. 

Tried app on iPad iOS, iPhone iOS, and Mac OS 

the closest I have ever got, at a point where I can see all my products is in the S2 app 

S1 app does not even sign into account properly. Message is: check your internet connection and make sure all your products are plugged in.

If you’re still having a problem, check the system’s settings on this device to make sure the date and time settings are correct.

out of interest, I looked at the date/time section in settings within the app and when selecting the slider to ‘set time from internet’ it does not stay on 

I understand, thanks for your patience working with us through this. As we are limited troubleshooting on the Community, I would recommend giving us a call in so we can continue troubleshooting live over the phone.