Cannot get products to update

Hi there,

These errors occur when Sonos tries to go through the update process, but the network communication between the Sonos products is timing out or failing.

1. If possible, move closer to your router with the device you are using to control Sonos and then try to update one more time.
    
2. If you continue to receive an error, reboot each one of the Sonos products in your home by unplugging them from power, waiting 10 seconds, and then reconnecting them to power. Once you have rebooted all of your products, ensure they all show up in your Sonos app, then try the update again.

Let us know the outcome after trying these steps.

Thanks for reply. In my original message I’ve gone through all I’ve tried so far, and I’ve also tried what you’ve suggested too already 

This is always the end outcome

Understood, perhaps submit a diagnostic report within the Sonos app. Then, reply back with the confirmation number so I can take a closer look at your issue. 

Have done that on Twitter …. 

 confirmation number is 361893090

Thanks for posting the confirmation number here. Please try these steps:

·-Go to the Sonos app on a mobile device

·-Uninstall the S2 app if you have it installed here

·-We'd like you to try to update the S1 controller on a mobile device to the latest version first. Settings > system > system updates > check for updates.

·-After your system updates to the latest S1, please go through the update process again following the steps in the S1 app.  It should prompt you to update to S2.

Hi, this issue is still not resolved. If trying to use the S1 app, the problem speakers show up as ‘not registered.’

If using the S2 app, all speakers are visible, but the two problem speakers show up as ‘need updating.’

Updates always fail - errors 30, 1001, 1011, 1013 - they seem to change. Error 30 is the most common. Have uninstalled and reinstalled apps, factory reset speakers numerous times and set them up as new products. Tried updating as the sole speaker while connected via ethernet. Sonos customer service, via chat checked my network was okay using Team Viewer last week. Found no problems with it. 

Both speakers that have the problem show up as being on the S1 Sonos OS, version 11.1

Speakers that are working show as being on S2 Sonos OS, version 12.0.1

At this point, I would like you to unplug both “Stairs” and “Living Room” directly from power. Next, uninstall the S2 app from your mobile device and let me know if you are able to register and continue the update the two remaining products on the S1 app.