Controllers & Music Services

So the scenario is I’m airplaying an album from my Mac to my Sonos Amp. This shows up on my iPhone’s control centre but I cannot control the playback from my iPhone, it’s won’t connect when I click on it in the screenshot. Shouldn’t I be able to control the playback from my phone otherwise why does the Sonos Amp (Jamie’s Hi-Fi) even show up on my phone? 

Today our S1 apps (Android) told us that upgrade to S2 was compulsory as the S1 controller was no longer compatible with our system. Nothing has changed since it worked fine yesterday.Is anybody else being forced to change? Given negativity I see on S2 stability I am reluctant to upgrade if I don’t have to.All my devices are S2 compatible BTW

Does anyone know what factors affect the response speed of a controller? Using the android app, I have a OnePlus 6 that is faster at browsing Spotify and loading artwork from a NAS than a Samsung S8, and that in turn is faster than an old Samsung Tab A, from 2016. Is this a processor issue? Or RAM? Or something else? In some cases, the difference at loading a tracklist or cover can be quite a while.Thanks in advance.

Couple months back realised I’d lost the ability to choose ‘play now’ or ‘play next’ or ‘add to end of queue’ when browsing my music. Only options now are ‘add to my sonos’, ‘add to sonos playlist’ or ‘play in another room’. Is that a result of the S2 controller, or my new Move, or something else? Is it curable?

The Sonos app will not start in Windows 10 version 2004. The banner appears and the Sonos.exe process is listed in TaskManager. I’m not sure but I don’t think it worked since installing Windows 2004. I uninstalled the app and then installed the new S1 Sonos app but it does the same thing. Other Windows 10 version 2004 computers are able to run the app. 

Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this...    I forgot my code If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.   But no matter where I look on the Sonos app, I don’t see an activation code.  When I hit the authorize button it pulls me through a screen or two within the app but no code found there.     I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

Sonos1 app will only find bridge. Unable to find rooms 

I just got this thing installed and, I have to say, I am really disappointed in how this thing functions. Forcing all control through the phone app sounds fine, but why can’t I just use the volume buttons when the phone is locked? I have to open the phone and then open the app to control volume? What a terrible experience, this is a major pain point. I was also expecting way more volume out of this thing, I have a little handheld that sounds just about as good. My TV remote “controls” the volume when watching TV, but is insanely slow. Why do I need to pull out my phone to reasonably control the TV volume? Did anyone do any usability testing on this?

I have 12 separate Sonos devices, all integrated with numerous Alexa devices and other “smart home” features.  Everything works fine.  Everything has worked fine for two months (since new internet provider).  Then, suddenly, the S1 app quit working.  We have rebooted the router NUMEROUS times, rebooted the modem, deleted and reinstalled the app.  Hard wired individual speakers to the router.  You name it.  EVERYTHING in our Smart Home works except for Sonos.  We can even control our Sonos speakers with Alexa.  So we know there is no wifi issue.  The app is required in order to group devices, though, so now I have very expensive “bricks” when it comes to my television and other speakers used throughout the home. EXTREMELY frustrated, as you can imagine.  We even called customer support.  Were place on hold for an hour, and received no substantive help.  Any ideas?  

I see that SONOS doesn't support DAR.fm as a music service anymore. What can I use as an alternative to play back recorded radio shows through SONOS please? Thanks.

I am sitting in a house filled with Sonos speakers I can’t use.I actually have 2 houses filled with Sonos speakers that have become unusable.Anyone who’s bought Sonos products knows what they cost. I find it unbelievable that Sonos offers a 25% discount towards a trade-in.What they should do is replace them for free.I will never buy another Sonos products.Right now I’m listening to music on my Bose sound link.And in the future I will buy any other brand except for Sonos. 

Seems the developers overlooked what is a standard UI/UX feature, that would allow us to drag and drop music into the Sonos app.  This is frustrating and time consuming -- the UI/UX of the app requires us to jump through some hoops, which seems unnecessary. It would be great, for example, if I could simply import my existing Playlists, that I worked hard to create, from the Music app into Sonos.  Makes perfect sense. Time for an app update?  Am I missing an option that allows this?

since the last update messed everything and started again and now I am not able to do true play with my iPad 12 4th generation , and not supported iPhone 12 yet

I have sold my system after years. Good sound but not user friendly for family. Not interested in updating every 2 weeks. I don’t care what the excuse is. Doesn’t happen on any other system. Sorry and happy to see it go. 

Hi, How can I add my iTunes library to Sonos? At the moment I have iTunes master file on my MacBook backed up onto a TimeCapsule. Sonos then reads then Time Capsule to get the music. My MacBook is not always available which is why I chose this route. Everytime I add music to iTunes I then have to copy it through Files to the TimeCapsule and update Music library. There must be a better way of storing the music and auto updating whenever I add to iTunes? Thanks

I changed my password in Sonos,  Now the sonos S2 app will not log in with that same password.

I’m recently unable to control my Sonos volume from the start- or lockscreen. Only when inside the app itself.Sonos isn’t in my notifications anymore either..Every option needed is enabled inside the app. Battery optimisation for Sonos is turned off.I tried deleting and re-installing the S2 app, without resolution.Any idea what I can do to resolve this?

Hello. I am having trouble with acessing my Sonos Connect from my Android phone. The S1 app wants me to uppgrade to S2, naturaly. But i can’t get passed the upgrade-message to continue to use the S1 app.The reason i do not want to use the S2 app, is that it can’t find my system. It says that Sonos S1 is not compatible with my system.But The Sonos Connect should be compatible with S1.  Or am i wrong? Any advise is appreciated.

I’m new to Sonos land and have a bunch of the ikea / Sonos speakers that don’t all that fabulously with AirPlay. I’d like to access BBC radio here in Canada using Sonos app. I can’t find the URL for live steaming it. Anybody help? 

Any reason why not allowing the user to play/pause + controlling volume directly from the system “tab”? Are there any other places than here to post suggestions?How it looks today: Suggestion to how it could look like: 

I have a Sonos system in which all components are on the one network. There are twelve Sonos units (Beam, Connect:Amps and Ones), and two of the Connect:Amps are legacy gen 1s.  I would like to make one floor of my house S1 including the old gen 1 Connect:Amps, and one floor S2 with the remaining units.   I understand from a previous reply that I can have two Sonos systems - one S1 and one S2 - all on the same network. If so, are there any specific concerns, or ways that I need to set this up to make it work well? I’d like to have two of the S2-capable devices on the S1 system (to allow me to airplay to all speakers on the S1 system). Is there a way to specify/make these S2-capable Sonos units join the S1 system? Thank you Cal

My wife and I recently upgraded our iPhones to 11 Pro’s. We began having connection issues immediately with the new phones. Is Sonos doing anything to address this issue? I talked to Sonos customer service and have a case number, but one thing that’s of some concern is that the Sonos customer service folks are telling me they haven’t seen the issue before. After reading several blogs, it's apparent this isn’t a new or one-off problem…..I hope Sonos isn’t dodging the problem? 

Hi Folks, What's the best option for a cheap, decent sized and decent looking "Now Playing" screen that shows album artwork and maybe controls? I typically sit on the other side of a small room and control a Port that is plugged into an AV receiver with a phone or tablet, not using voice commands. Cheap android tablet? (Though stands, and specifically stands that dock/charge and are aesthetically pleasing seem to be quite thin on the ground). A Kindle Fire? I've ruled this out as I have an old one that refuses to find S2 on the Amazon app store and won't run S1 - not sure if the newer ones will work. A Google Hub? I'm unsure if this works currently, or works without queueing the tracks up on the Google device itself. It would be great if it did. I know there are solutions involving Raspberry Pi but the technical aspect (and the small, physical size of the result) put me off. Is there a solution I'm missing?

I’ve misplaced my controller for the ZP80 and would like to replace it. Any assistance from this group would be greatly appreciated.

I cannot get rid of the Chrome ad that appears in the App. Any theories as to how to get rid of this ?