The Sonos app will not start in Windows 10 version 2004

That certainly points to some issue specific to that one computer. I would delete the Sonos app completely, then reboot the computer, and download a fresh copy from Sonos.com. When you install, be sure to ‘connect to existing system’, and don’t create a new one. 

FWIW the desktop controller can only connect to an existing system. 

The Library service is shared between both versions (though it lives in the V2 directory), so I would suggest:

1. uninstall both apps
2. Reboot the PC
3. Install S2 and see if that starts up at least

I don’t have 2004 on any of my machines yet. One only just got 1909 for some reason.

Or you could use a third-party app Darryl :-)

I have just updated to Windows 10, version 2004 and am having the same problem as OP. Have uninstalled S1 rebooted and re-installed to no avail. Due to my products not being compatible with S2 this is not an option. Any ideas?

Hello all,

Have you checked the network and firewall settings on whichever computer you are having trouble connecting with?

Thanks for your response Jean, all of these settings were correct but the problem persisted. I have resorted to uninstalling the Windows Update and the controller works fine. Hopefully future updates from Microsoft will not replicate the issue.

Hello @Thomass,

Thank you for the update. I guess this isn’t the first time in history that uninstalling a Windows update fixed something. 

I usually wait at least a few weeks to upgrade any OS software I’m using so that other folks can work the bugs out, but I speak only for myself here. 

I can confirm that the above recipe resolves the issue at hand. I run Windows 10 2004. I used to have Sonos S1 app and added S2 before the upgrade to Windows 10 2004.

Some time ago, I uninstalled S1 and wondered whether there might be fall-out. There has been. S2 has refused to start. Repairing the S2 installation has not helped. Finally, I have uninstalled S2, rebooted my laptop, installed S2 (installer SonosDesktopController1203). I have checked the Windows Firewall for presence of Sonos and Sonos library executables allowed on the private network (my home network). All good.

Now, peace and decorum have been restored. Sonos S2 launches again in my Windows 10 2004.

Hi,

I am running Windows 10 Pro Version 2004. Initially there were no issue/errors using the Winodws Sonos Desktop Controller.

Not sure when the error started, the software will launch.. and it shows “searching for your sonos system” and shut down on its own. Yet to find a solution!

My PCs have finally got Windows 2004 and have no issues with the Sonos apps.