Sonos App won't log in

Forum|Forum|5 years ago
October 26, 2020
1 reply
293 views

I changed my password in Sonos, Now the sonos S2 app will not log in with that same password.

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Best answer by Rowena B.

Hi @Rusty Shakleford10, thank you for reaching out, and welcome to the Sonos community. I appreciate you for letting us know about your concern. Let me help you out on this.

First, I'd like to ask some questions to isolate the issue so we can determine the path towards a resolution.

1. Did you change your password on the Sonos app? Did you receive an email for the password reset link?
2. Have you tried resetting your password on the Sonos website? Did you receive an email for the password reset link?
3. After changing your password, were you able to verify your email and log in to your Sonos account?

Let us know how you get on with the advice above. We'll wait for your reply.

Rowena B.Answer

Retired Sonos Staff

Hi @Rusty Shakleford10, thank you for reaching out, and welcome to the Sonos community. I appreciate you for letting us know about your concern. Let me help you out on this.

First, I'd like to ask some questions to isolate the issue so we can determine the path towards a resolution.

1. Did you change your password on the Sonos app? Did you receive an email for the password reset link?
2. Have you tried resetting your password on the Sonos website? Did you receive an email for the password reset link?
3. After changing your password, were you able to verify your email and log in to your Sonos account?

Let us know how you get on with the advice above. We'll wait for your reply.

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