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Moumoulous
Contributor I
October 26, 2020
Question

Missing rooms after downloading S1

  • October 26, 2020
  • 9 replies
  • 287 views

Sonos1 app will only find bridge. Unable to find rooms

 

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9 replies

controlav
controlav
Lead Maestro
October 26, 2020

Did the rooms get upgraded to S2, leaving the Bridge on S1?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    MoumoulousAuthor
    Contributor I
    October 26, 2020

    Not that I am aware. How would I find this?

     

     

    controlav
    controlav
    Lead Maestro
    October 27, 2020

    There should be a More Info or About option somewhere, hard to be specific as I don’t know what device you are running the app on, or how far that app is getting. A screenshot is worth a thousand words.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      MoumoulousAuthor
      Contributor I
      October 27, 2020

       

      controlav
      controlav
      Lead Maestro
      October 27, 2020

      What does About My System show?

      I would also suggest running my app (see profile) which will find every device on your network and might make things a little clearer. I still think your other devices were upgraded to S2 but can’t confirm yet.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Smilja
      Smilja
      October 27, 2020

      @Moumoulous, Presumably you’ve split the system into S1 (Bridge) and S2 (components). Remove the S1 app from your devices, disconnect the Bridge, and download the S2 app from the respective store.

      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      MoumoulousAuthor
      Contributor I
      October 29, 2020

      Thanks for the suggestions.

      All sorted now after talking for 51 minutes to support. Great service

      106rallye
      106rallye
      October 29, 2020

      @Moumoulous For future reference: how did you solve your problem?

        MoumoulousAuthor
        Contributor I
        October 29, 2020

        I spoke to support but i cannot remember all the different steps i had to take to resolve the problem. Kept hitting brick walls then trying something else. Deleted the app, restored it, unplugged connect, reconnected it and got rid of the bridge altogether, it works fine without it. Sorry i cant be more precise. Worth the phone call.

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