Wildly disappointed with this product!

Forum|Forum|5 years ago
October 27, 2020
13 replies
409 views

I just got this thing installed and, I have to say, I am really disappointed in how this thing functions. Forcing all control through the phone app sounds fine, but why can’t I just use the volume buttons when the phone is locked? I have to open the phone and then open the app to control volume? What a terrible experience, this is a major pain point. I was also expecting way more volume out of this thing, I have a little handheld that sounds just about as good.

My TV remote “controls” the volume when watching TV, but is insanely slow. Why do I need to pull out my phone to reasonably control the TV volume?

Did anyone do any usability testing on this?

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J

JschlotAuthor

Contributor I

Similarly, Apple blocks Sonos and other companies like BlueSound, from using the iOS devices to play music from the device, they require use off AirPlay 2, rather than allowing the Sonos software to access the data, as they had before iOS 11. Apple doesn’t want a fair playing field, it seems.

Luckily it works if you use the individual apps. I am not seeing the value of the Sonos app.

AjTrek1

Hi @Jschlot

You’ve received good advice even though your tone is a bit off color. Here’s a novel idea...tell us how you have the Beam connected and to what type of TV. Doing so won’t change the fact that you cannot control Sonos with your iPhone when locked...but it might enable use to offer suggestions about your overall setup/connections.

Cheers!

Together Everyone Achieves More = T.E.A.M.

J

JschlotAuthor

Contributor I

Hi @Jschlot

You’ve received good advice even though your tone is a bit off color. Here’s a novel idea...tell us how you have the Beam connected and to what type of TV. Doing so won’t change the fact that you cannot control Sonos with your iPhone when locked...but it might enable use to offer suggestions about your overall setup/connections.

Cheers!

After some time with the product, my issues are not technical issues, but design ones. My tone is off color because I am pretty disappointed with what I feel is an expensive product for underwhelming sound and lack of functionality. I paid for professional installation so that I would not have to deal with the connection process. It is all wall mounted and painful to change these connections myself. Looking at these forums, Sonos fans are willing to deal with excessive amounts of troubleshooting; perhaps that is part of the allure of the product, maybe they enjoy that kind of thing. Thanks for the reply, but no more assistance is required.

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