Controllers & Music Services

What are best options for controlling new Sonos 2 system other than iPhone or iPad? Looking for something not recharcargable but permanently plugged into 110V. Will an echo show work?

Customer Support directed me to Tech Support, and Tech Support funneled me into community, so here goes:  I have an extensive Sonos system in my house now, all devices being "Gen 1" (Play:1, Play:3, Play:5, original Subs, Connects, Playbars, etc). None have AirPlay compatibility in them. I am also therefore tied to the S1 controller. If I add a Sonos One to my home system, can I use it as a bridge to AirPlay to other Sonos products in my house? For example, can I set my MacBook Pros audio output to the Sonos One and then "group" it with my office's Play:5 1st Gen speakers? If yes, which controller will I be using from that point on? S1, S2 or both? Thank you.

Successfully upgraded to S2 app (iPhone 10, latest iOS).  S1 app icon shows, but cannot find the new S2 app icon.  Have to either search for S2 to launch it or launch S1 and launch S2 from within S1 app.  What am I doing wrong?

New to Sonos with a single Sonos One. I notice when I search on my Sonos app that I do not get the same search results that I do when I search directly on the Apple Music app. I see a lot more results for my search on Apple than on Sonos. If this is a long term issue, I guess my options are to switch to Amazon Music HD. How are the search results there via the Sonos App?Or, I can return the Sonos One to BestBuy and switch to an Apple HomePod or more likely HomePod Mini. This is for a bedroom. I don’t really need loud high resolution audio.Which leads me to ask, is Amazon Music HD overkill for Sonos? I haven’t seen any sign that Sonos handles high resolution audio.I’m also considering a Sonos Arc, but my questions about that is for a separate post.

I’m moving out of my household and taking one of four Sonos products with me.Will resetting my Sonos app on my iPhone (so I can set-up a new system in the new location) have an impact on the other household members who will remain connected to the existing system through their own Sonos apps?

I have a playbar and a beam, both connected to TVs. When moving from the living room to the bedroom, I need to switch the TV source for the whole system (I like all speakers playing the TV sound). This wasn’t an issue last year as the app allows to select which TV to use as source, but in recent app versions (S1 and S2) the apps crash (or display just a black dot) when going to the TV source selection.  Am I the only one who can’t believe that this issue hasn’t been fixed yet? Extremely frustrating for what’s supposed to be a premium audio system.  

How do you get rid of the stinking setup cards in settings for the iOS Sonos app?  These pop up every time I open the Sonos app, and it doesn’t matter how many times I tap the “X” to close all of them.  I don’t have surrounds to connect in the three rooms it keeps popping up for, I don’t want to add a voice assistant, I don’t want to try Sonos Radio HD, etc…  I close them all, then they all pop up again the next time I go into settings.  What gives?  I looked through all the settings and couldn’t find anything about turning off these suggestions for things I don’t have or don’t want to try.  

My Ubiquiti Alien Router has two networks set up. One on 2.4 and one on 5ghz because my Epson scanner will only work on 2.4. My Sonos S1 has been really wonky and is “unable to play”. Does my iPhone need to be on the 2.4 network to get my S1 to play. It appears to be so. Please let me know if there is a way for my S1 to communicate on 5ghz so I do not have to keep switching networks on my phone. Thank you.

"Choice Classic Rock".  This is fabulous listening.  Really well curated.  Listen for an hour and you'll be hooked if you have any interest in this genre.  Best categorized as deep.  Really deep. Incredible variety with lots of great familiar stuff too.  I don't think I've heard the same thing twice.  And the sound quality is quite good.  Give it a whirl.

Are there additional curated stations on HD that aren’t on the free version. If so how many?

Good afternoonI’ve recently purchased the ARC, Sub (gen 3) and Move and have discovered that you only support 24bit streaming up to 44,000hz or 48,000hz. I have a lot of music that’s in 88,000hz, 96,000hz or 192,000hz (.flac container format) and I can see that this isn’t supported!This is real shame and I’m sure many other customers will feel the same? It would be great if your developers could implement this as soon as possible via a support update?

When I went to remove the Google Play service using the Sonos Windows app, I was prompted for my Sonos credentials. A few questions follow:-Why am I required to authenticate to Sonos to change a local configuration?-Is Sonos storing my services configurations in their cloud? If so, how do I opt-out or disable this?-How do I sign out of the Sonos Windows app?Thx

Hello,Is it possible to disable airplay or add a password to airplay?I do not want that everyone is able to play something on one of the Sonos devices…Thanks!kind regards, Michaël

Hi. After a NAS drive failure I have a new Synology DS120. Easoly visible on network but I cannot get Sonos to find it. On PC i ger acWindows security pop up which I cannot progress beyond and on the app I need to write in the address (browse dors not serm ti be an option). I run S1 system. Is this a Sonos, Synology or network problem?

Hi,I would suggest small, but very handy feature: possibility to minimize the Sonos control app into the system tray (Windows). The app is a great music player and it is a pity that it cannot be minimized into the tray to be easily accessible to control music and speakers around. That would be awesome! Best regards.

Since S2 added groups it would be great to add groups in the list of speakers while creating an alarm. I want to select a custom group of speakers that are different than the group I was using during the day.  it looks like under Alarm Settings right under “Rooms” you could add “Groups” and there I would find my custom groups. seems simple enough

The Move has Auto TruPlay, which is great for us Android peasants. I recently got an Arc with some Ones and a Sub, and even borrowed an iPod Touch to try to TruPlay that setup, but the iPod isn't supported yet :( Wah wah. My question is... if the Arc and One and Beam etc all have microphones, why can't they be Auto TruPlay themselves like the Move, or like a bunch of other smart home speakers? The excuse for Android devices is that there is no common microphone spec between them, but surely Sonos knows their own devices' microphones...? 

Hi everyone, Can I use both S1 & S2 app to control my audio.Anytime when I trying to use S1 app. It direct me to "More option page" and reset app.…Because I have some products not compatible with S2 Thanks

Hi there! I have reported this as a potential bug, but I wanted to see if anyone else has noticed this. Ever since upgrading to S2, my iOS controller will not stay connected if the Sonos app is force closed.  To reconnect the app, I have to reset the app and join existing system. As long as the Sonos app is not forced closed, all is well.  As soon as it’s force closed...issue.  I did not have this issue with S1.  I have performed the troubleshooting steps which lead me to this observation.  It’s been a few days now with no issues since leaving the app open. Thank you for any insight provided.

Hey there, hoping someone can help me out with this question. I have two Sonos groups in my house, one stereo pair of Ones (right and left), and another surround group (Beam + two surround Ones - R and L + sub).  Anyone know if there is a convention as to which Sonos speaker should/does become the group coordinator (for example, when both the stereo pair and surround groups are grouped together into one overall group)? It seems most likely that in the case of the surround group, the Beam would become the coordinator (though I can’t find any documentation to confirm this). The case of the stereo pair is less intuitive though - which one becomes coordinator, the left or the right? Is it randomly determined, determined based on alphabetical/numerical order of the device UDN, or always the R or L by default? Thanks in advance!

Have my music library on mycloud pr4100 nas drive and has been stable for years but WD release a firmware upgrade for mycloud pr4100 to ver 5 and now my music library cannot be found in sonos controller app on ios. Tried deleting music library from app and now every time I try to add a new share/ library in app I get the message “unable to add add music share to your music library 900, there is over 500gb of space available on nas drive, No permission have changed on shares everything is as it was, tried everything with my limited knowledge can any help?Submitted sonos diagnostics no 637465581

What is it with you guys? Outside of your speakers, you can’t seem to do anything right. Even your cookie notice doesn’t work the way it says. The verbiage says IF you accept then… but there’s no way not to accept. There’s no law that says I have to have them and I already paid exorbitantly for your hardware. I don’t want your damn cookies! i don’t want you in my life. I just want plumbing that controls the speakers   Next: why can’t I just delete everything and start over? Are you so arrogant you believe you can’t get it wrong? Or do you just not care?    Next: why can’t I get out of your stupid useless beta program without having to get your engineer on the phone only during business hours when I’m supposed to be working??  Your beta testing is nothing more than more dumb decisions on your part to remove us from being able to control these inexplicably expensive speakers the way we want to and to give you more control to force your selfish inane decisions on us. How is it that you th

Hi,I got the new iPad Air 4 and was dismayed to learn that Trueplay is not supported on it yet. Additionally, the web site makes no mention of it being planned for future support: https://support.sonos.com/s/article/3222?language=en_USVery disappointed to see this. The fact that owners of Sonos products are unable to get the best possible audio quality without an Apple device is already pretty bad, but the large backlog of older devices still not supported and complete lack of mention of new devices is not acceptable.Can someone from Sonos please reply and assure us that this device support is coming promptly? I would appreciate an ETA.Thanks!

HiI really like the jazz groove and wound like to donate to them so that I can get all their channels. But they are based in the US and the jazz groove is only added to sonos in the US.How can I listen to the jazz groove on the sonos app here in Australia?

I’ve used this Sonos speaker previously with the Android app but now I’m unable to connect to it unless I enable location services. Could anyone help explain why? This used to work great but I never had to use this before. Is this new and I don’t remember enabling this before or did the app used to work without this?