Still not fixed: 2 TV setup - Android app crashes when selecting TV sources

Hi @Koschwitz, Thanks for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming from.Sorry about the delayed response. Regarding your concern about your Sonos system and for the TV setup. there is a new Sonos App update. have you installed it? and Let me know if the issue was fixed after the update on the Sonos App.

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Hi @Simon B 

Thanks for your reply. The issue hasn't been fixed with the last update, and I'm really disappointed.

I've got a 2 TV setup in my house with playbar+2 ones in the living and beam+2 ones in the bed room. It happens daily that I need to switch the TV input from living to bedroom when I move upstairs, but can't do it in the app any longer - it just crashes when I select TV as source. I used to get a choice of both TVs.

Please fix this as soon as you can - it's really embarrassing for Sonos and makes me question my rather large investment into the platform.

Thank you.

Hi @Koschwitz, thanks for the update. Sorry to hear that the issue persists. And since you’ve done some troubleshooting steps and still not working. So we can check the status of the whole Sonos system. I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Let me know your thoughts with the advice above.

The Sonos community is always here to help.

Hi @Simon B , confirmation number is 1825765115. Thank you.

Hi @Koschwitz, thanks for the quick update and for sending a diagnostic report of your Sonos system. Upon checking on the diagnostic information, all seems good with the Sonos Beam, and can’t see why the app is crashing when switching sources. Have you tried it on another controller if the issue persists? If that we'll still not work, then we will take this further.

Let us know what you have in mind with the advice above.
The Sonos community is always here to help.

Thanks for the analysis @Simon B . I'm certain this is an issue with the app, as this used to work flawlessly until an app update about 10 months ago. Unfortunately the bug even made it into S2 from first appearing in S1 earlier this year. Nothing has changed in my system, and this happens on all controllers in my house (2 Android phones, 1 Windows 10 PC, all on newest version of the app).

Hi. I think you may indeed be the only person who is amazed this hasn't been  fixed yet. You may be the only user trying to do this. I'm astonished that you're amazed.

Anyway, if you set up both soundbars with TV Autoplay enabled and Ungroup on Autoplay disabled, then in your scenario when you turn on the second TV you are given the choice of which TV's audio you want. So you have a way of achieving your desired outcome. 

That's not to say there isn't a bug.  I have no idea on that but I can imagine it not being top priority. 

@John B Hi! As you can tell by my use of the exclamation point - I love being amazed! And I’m glad to see you being astonished over my amazement. 

Both soundbars have TV autoplay enabled and ungroup on autoplay disabled. 

Imagine a house with 2 TVs that each have a soundbar + surrounds set up. A common scenario would be to have one TV in your living room, and the other in the bedroom, and both might be on at the same time throughout the day. People might have additional speakers in, let’s say, their kitchen and bathroom which play the TV sound as well, so you can cook or use the bathroom while not missing anything. 

I used to be able to go into sources, select TV, and then select the TV I’d like to hear the sound from. I’d do this every time I’d move from the living to the bedroom or vice versa. It was probably the main reason I’d have to even use the app. 

Since around Jan/Feb of this year, this simply no longer works. The app either crashes or shows a black dot when going to sources > TV. I have to constantly turn on and off my TVs, so I can force Sonos to switch the audio.

It’s a bug introduced in one of the recent versions of the app and I can’t imagine I’m the only one with this setup and the need to switch audio between two TVs (the app provided this for years after all, so it was clearly seen as something that should be possible).

It needs to get fixed, and hopefully will be soon.

I don't deny the bug. But the proportion of user households with two Sonos soundbars must be fairly small. But it includes you and me so it doesn't require much imagination on my part.

From this user subgroup I imagine most of us use the TVs independently.  I imagine many of us listen to music across the two soundbars and grouped with other speakers.  But how many want to hear the TV audio from one TV on the soundbar for the other TV? 

My speculation is 'not many'. I could be wrong, but this thread does not appear to be a hotbed of discontent. (And it is still possible if you want to do it.)

However, i hope this is now passed to the software guys so that they can consider how best to address this issue. I get the 'black dot' screen too and I can't believe that is deliberate.

@Simon B Hi, just wanted to check in on progress to have this bug resolved. I've been dealing with this all year and I'm disappointed that it still hasn't been fixed. As a customer with a total of 10 Sonos devices, I'm not whining for a new feature - I'm simply asking to have a previously working feature restored. It also seems like the bug has another scenario which is even worse now - if I played music while any of the two TVs is on, I now can't even switch back to the TV sound of that one TV. I have to turn it off and back on to force Sonos to switch to TV sound. All the app shows is a black dot when selecting TV as source.

I'm begging you, please fix this asap. Thank you.