Still not fixed: 2 TV setup - Android app crashes when selecting TV sources

Hi @Koschwitz, thanks fort he update and Sorry to hear that the issue persists on switching sources on Sonos. We’ll take this further. I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps.  They may be able to give additional steps and options in resolving this issue. 

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

Hi @Simon B thanks for your reply but again, this is an issue with your Android app, not with my system/setup. It can be easily reproduced and has been even by a responder on this post.

You'll need to raise this to your developers and classify it as a bug, so it can be corrected in future updates to the app. Hoping this happens soon. Thank you.

Perhaps I’m misunderstanding the issue mentioned in this thread, but.…

I have three Sonos HT setups around my home (lounge/dining room/main bedroom) - I usually just group the rooms if I want a TV audio source playing on each/any of the other rooms. The grouping process is started from the TV ‘room name’ on the System/Rooms tab that I wish to initially listen to, so that it becomes the Group controller (GC). If any of the other selected TV rooms for the group are already playing their own audio at this point, then the App presents me with a dialog box to pick which GC device audio that I would prefer to listen to for the group. I then just select one.

I can also easily switch between any of the playing TV sources too.. just ungroup the required TV for a moment, switch to that TV room in the System/Rooms tab so it switches on the ‘now playing’ screen and then select its TV source (TV icon) in the browse/audio sources tab to activate its connected TV audio and then re-group to the room(s) where I wish to hear that audio in, as mentioned in the paragraph above. Not a bug anywhere in sight here on my android tablet, nor my iPad?
 

I personally didn’t think it was possible to have more than one TV icon audio source in the browse/audio sources tab anyway in the App?.. the single TV icon shown there is ‘dynamic’ and shows/appears for whatever HT room is selected/GC and showing in the ‘Now Playing’ screen, as far as I am aware.

Hi @Ken_Griffiths , I think you're not seeing the bug because you divide your whole system into groups. I don't do that - I always want the TV audio from one of my 2 TVs playing in the whole house. 

That's also why you may have never seen the multiple TVs menu when clicking on TV as source - it used to show all your TVs (if you had multiple) and allow you to select the one you'd like to listen to. In recent S2 app versions, it just shows a black dot and/or crashes the app. All I'm asking for here is to fix that bug.

Ah I see where you mean now - I just thought there was just the one TV icon. I didn’t realise it can expand when two HT devices are grouped   ...and I see the ‘dot’ you mention.
 

It doesn’t crash my controller App and just to add it’s not a feature on my iOS controller App, so perhaps it’s a work in progress and put on the back burner in development terms. I guess Sonos Radio had priority in the run up to the festive season. 
 

I guess it’s ‘perhaps’ a case of wait and see if the feature gets developed further, or if the plan is to remove it altogether. I’ve not personally seen much (any) mention about it in the community, so it doesn’t appear to be a priority. 

@Ken_Griffiths thanks. And it's not really a new feature I'm asking for, it's simply a bug fix (used to work previously). I also can't believe I'm the only one being annoyed over this bug. I waited for months and through several app updates not saying anything, hoping it'll be fixed. But perhaps you're right, nobody at Sonos seems to care. 

At least there are other ways to do the same thing, as mentioned in my first post, until Sonos decide either to fix, or remove, the feature.

I think there is almost certainly a bug because of the weird black dot that comes up.  But I do think this is a really really rare use case, and the desired end state is still achievable, albeit with a bit more effort than used to be necessary.  Unfortunately, @Koschwitz , I can believe that you are the only user annoyed over this bug.  As things stand there is no evidence to suggest that anyone else is.  So I think it is understandable that this hasn’t made its way high up the priority list.  Clearly frustrating for you, though, as there is nothing wrong with what you want to do and i am happy to accept that this used to work in the way you wish.

To clarify - I don’t think you are the only person who will want the sound from a TV on other speakers, including TV speakers - it is more a case of expectations of how the system would do it.  You seem to have discovered a feature that neither Ken nor I, as very experienced users, knew existed or expected to exist.  I think it is the fact that you have lost something you had that is annoying for you, whereas we never knew it existed?

I still hope it gets fixed for you (and possibly others!)