Controllers & Music Services

Controller for Sonos on my iMac has just suddenly stopped working. It won't connect to my Sonos system. I have reset the controller, deleted the controller and reinstalled, reset my router and checked the firewall settings based on Sonos recommendations and yet it still will not connect to my Sonos system. I just get the message as seen in the attachment. When I deleted the controller and reinstalled, I set it up to connect to my existing system, however, it couldn't find it. So I did what it said and pressed the two buttons on top of my nearest Play5 and it came up with a tick that it was now connected, but then when I pressed OK, it just went back to the same screen as per the attachment. It will not connect. Any thoughts? FWIW, the iPhone app controller is working just fine. I am using OS X EI Capitan Version 10.11.6 and I believe my Sonos system is on the latest software as well.

It appears you can only use the master account on a Deezer family package so you can't switch between profiles to listen to another persons music/playlists. Anyone know a way around this or know if any plans are in place to change it?

Is there an ETA on when trueplay will be supported on iPhone 8 devices? I just installed a new sonos system, and I only have an iPhone 8x to use the trueplay function.

I often play music (Amazon Music as source) on all my downstairs Sonos (grouped). I also have a few notification commands coming from SmartThings and/or Webcore, to some individual Sonos speakers for certain activities. Examples: - If the refrigerator is left open > 2 minutes, the Kitchen Sonos should announce "Attention, the fridge has been left open". - When front door opens, after a certain hour, my bedroom Sonos announces "The front door has been opened". The problem: Even though I'm specifying the specific Sonos speaker to make the announcements, it always seems to come out from the GROUP that I had previously played music from. Any suggestions? I checked, but I don't see any 'ungroup' options in SmartThings or Webcore. By the way, same thing with Echo.... If I say "Alexa, play jazz on living room Sonos", but previously the LR Sonos was part of a group, the jazz will play on the whole group rather than just the living room.

yea, no joke. why on earth sooo many software sonos updates, i mean not even IOS requires that many. to be honest i would fire the lot and start from scratch.

Seriously its about time we got one. Hey you can even use Xamarin if you want one codebase for iOS, Android and Windows, UWP (windows 10 and Xbox).... A Cortana skill would also be nice and usable from these devices as well. Some love for the Microsoft user community would be appreciated

Not always but quite often, when I select Sonos from the Airplay devices in iTunes, I get a message "The AirPlay device “Sonos” is currently in use. Please select another device." This is even though Sonos playback is stopped. Is there anything I can do to get it out of that state? Anything to make sure it is not in use? Other than clicking stop, which I have already done? Please note: Sonos Airplay is already set up and works most of the time.

With the most recent updates to the Sonos app, both on my CPU and mobile device, cover art that was displaying before, no longer is. Is there something I need to do to address this?

I recently updated the Sonos Apps on my Windows 10 laptop and Android phone. (SONOS's Forced upgrade to version 8.2) Then the Pandora (Standard Account) Thumbs Up/Down buttons are missing. I just used them a few hours ago until the App update. Does anyone notice the same? Any idea why the existing working function is removed by SONOS? Any insight on this issue is appreciated. Thanks!

The only issue is since the new app it never finish up it alway fails. The whole SONOS eco system has gone to pot, but rest assured they are listening and working on it.......

Setting u p a system in my downtown apartment. Have one at home. Setting up new account for it but after is finds new One on network and i log into new account is says app needs updated. Click on that and opens app store then opens app but no update needed. Stuck in an endless loop. Can't et up system.

I have just updated my Play 3 with update 8.1.1, now nothing will play, I can not add anything to queue, either on my dest top or mobile app. Are songs aware of this issue? Any help would be greatly appriecated.

Is it me, why can you not play all tracks added to the Sonos Favorites list at once/queue them all? it seems counter intuitive you can add to the list fine, and play the odd track - great, what's annoying is the sudden silence when your track finishes. You can play all tracks from a playlist - why not the Sonos Favorites? Instead replace Sonos Favorites with 'THE QUEUE'. [yes i know it kind of exists] but needs to be much more prominent and accessible. You can then see on whatever controller what the heck is actually playing..a much more useful feature.

Guys the information you provide to unlink an unauthorised email account is in adequate and does not contain the information that is needed. Furthermore sending the same information by email from technical support is pointless. The android app does not contain any link to remove an unauthorised email account instead it says that a speaker/device needs to be added to an unauthorised email account. Sonos need to provide an easy link from the Settings page of the app.

Ok so I have a sonos in my bathroom. What Id like to do is set up three playlist from apple music that Ive made to be able to be played while getting ready. Considering that pressing the pop button can only start a playlist, does that mean everytime i take a shower Ill only hear the first 5 or so songs in the playlist? can i use ifttt or my smart things or harmony hub to shuffle my playlist?

Nearly 2 years ago I purchased multiple Sonos speakers. I have no regrets, as Sonos truly sounds magnificent. Sonos also has a top notch customer service, for if you have connection problems. What else could you ask for… Well, how about giving us the Sonos controller interface we deserve. At the moment it’s terrible! I’d like to see it made better, more complete and more intuitive. At the moment I’m running the app on Windows 10 and Android. I would like to address the following issues. Issues that prevent me from exploiting the biggest pro Sonos has to offer me! Making playlists with nearly unlimited possible variations. I like to hang upside down on my sofa clicking around doing all I want with just one app! The Windows 10 desktop controller app In general: • The search bar cannot browse all platforms at the same time (e.g., a separate search has to be made for Soundcloud, Spotify, your music library and so on). Not convenient at all. • Minimal track details, just

Can I play Sonos-sourced music on AirPods?

Siri is used by so many people, and now that HomePod is being released how will you compete with that Siri integration?

Finished standard setting up of a second hand Play 3 after long struggle. Ready to move speaker but it stops working when I disconnect the ethernet cable. Any ideas please.

Since the latest update (which i dont like by the way) I am finding it difficult to deselect rooms. If i am playing music in multiple rooms bur then want to remove one room i will uncheck the box for that room, press done but the room still remains in. Anyone else finding this problem?

I've been a big Sonos fan for many years. Boy am I frustrated with latest iOS app!! The biggest thing that irks me is if my app is focused on one room and I want to change my focus to another room, I can't do it without first joining the two rooms into a group! It happens every time, without fail. For example, my wife will have started playing something (via her iphone) in the kitchen, and asks me to change it to another station. I bring up my iPhone, and notice that my app is currently set for Living Room speakers. So I click on Living Room at the bottom, and I see all my zones and only Living Room is checked. Since I want Kitchen, I uncheck Living Room OFF and check Kitchen ON. Then I click Done. Does it switch me to Kitchen? NOOOO. It keeps my iPhone on Living Room. I do it over and over, to no avail. It leaves me wherever I was before. The ONLY way to get my iPhone to switch to Kitchen is to select BOTH Living Room and Kitchen, let the music play in both rooms (which I

2 days ago I set up two Sonos 1 plays in one room. All ok until I began the Trueplay part. SONOS app needs to get permission to access the iPad microphone. The app did not appear in the “Settings / Privacy / Microphone” section. I have created submitted this to SONOS support but have not heard from them for 48 hours - help!

I have recently changed phones, and on the lock screen, I have the 'Sonos Playbar app' which shows it is connected to my Wireless system. But I DO NOT have a playbar, but other Sonos solutions. I have removed the Sonos app thinking that would fix the problem, but the Playbar is still there on my lockscreen. I have searched, but cannot find a solution to removing this, so I hope someone here can help.

I recently got a new iPhone and it automatically transferred the contents of the old one to the new one. While all of my music transferred, the SONOS app picks up less than half of it now. Should I delete the app and reinstall? Or is there another easier way?

Each time I try to update the Sonos software to 8.1.1 on an iMac it says there is an error but no further information as to how to solve this. For info: the internet is working fine, as is the system (Playbar + 2 Play 3s). Does anyone know how I might be able to update?