Controllers & Music Services

It’s so annoying that they have removed Apple Music from the web app. Any reason? Licensing costs?

I’ve had my LG OLED 65” TV and playbar for a few years.   Our dog ate the Magic LG remote.  Ordered a new one and can’t get the Playbar to control the TV volume.   Sat on the phone over an hr with Sonos technical support and they can’t figure it out.   We changed manufactures to Sonos, Bose, Phillips, Samsung  and none of them will control the volume while watching TV….   If I turn the TV off and open the Sonos app to listen to music, I can control the playbar with the Magic remote.   This makes no sense to me!!  I spent a few hrs messing with this, watching Youtube and reading forums and can’t figure it out.   Reset the playbar to factory setting and still nothing.  You would think in 2024 electronics would sync better!!

Tidal on the new app. Cover art is missing from the playlists and you’re not able to add anything to the Sonos Favorites. Is this going to be addressed?

How to downgrade S2 to S1 downgrade tool in IOS where is the tool and whatwould be good doing this, i have 1xNew amp, 2xplay3,1 play1, 1xSonos ikea lamp.

I used to listen to my local NPR station on Sonos using TuneIn. However, now it seems I have to pay for a premium subscription to TuneIn in order to do so. Do you have any suggestions for alternative ways I can listen to my local NPR station on Sonos without using TuneIn?Thank you.

I’m having trouble getting Amazon Music to play through my Sonos system. What troubleshooting steps can I take to resolve this issue, and how can resources or guidance from Amazon Oddit and SwiftStart assist in addressing connectivity problems between Amazon Music and Sonos?

Something I have noticed is that if you switch to radio you lose your queue.

updated to the latest firmware today and can’t control the volume via the iPhone’s physical buttons anymore through airplay.  is this another strategic move to keep the users locked in the sonos app, and not able to control music and volume via airplay and other apps such as apple music?   

What happens when Sonos receives an audio stream (say from Amazon Music) in excess of 24/48?Does Sonos reduce it to 24/48 or something lower or even not play it?

I’ve been awaiting a fix to whatever broke my Local Library support a few weeks ago. I had already applied the workaround since the April update, of sharing the local Music folder on the Mac as a network drive, then re-adding the library using that location. It had worked fine through May, June, and early July until the update then came which broke it.So I’d like to try the new 80.06 version, but so far it’s only showing available for the Android or iOS versions. Has anyone seen info on when the MacOS version will come? I’m growing tired of only being able to listen to my Spotify or Pandora playlists.

Hello, Just purchased a Sonos Move 2, which i enjoy very much, Was expecting to have Notifications-Style Audio Controls - just like in other music apps ( tidal, spotify, youtube music ), yet they seem to miss in the Sonos app, Noticed from the current discussions that other users might experience the same thing, Hopefully this will get solved in the next patches, doing my job to report it, In order to resolve this, i’ve tried :reseting app from Sonos Uninstall and reinstall Clear cache and data and then restart sonos restart phone have allowed Sonos notifications in Android app config( multiple times in different combinations ) Maybe it’s related, i’ve tried following this guide, but that option does not show up https://support.sonos.com/en/article/control-sonos-volume-with-a-mobile-device-s-hardware-buttons  Have attached screenshots with :the issue with Sonos Sonos is actually running Youtube Music correctly displaying much appreciated audio controlsMissing lock screen buttons ( mayb

I could not connect to my Sonos system and noted in another conversation the Sonos recommendation to try resetting the app on my iPhone. So I tried doing that, it took me to a page to accept the Terms of Use, License and Warranty agreement, but the accept button is grayed out the only option is to cancel.  What am I missing, or is this another issue with the “new and improved app”?

My music library in on a PC (not NAS), and before the new app was released Sonos could access this.  With recent update to the new app I can now add my music library, which I have done.  However, when I select Albums in My Music Library on the app, there’s nothing there.  It does say that loading may take some time, but it has been weeks now, and still nothing there. I have tried selecting the folder again, but still nothing. In Music Library Settings it says that the library has synched.  I have also scanned for new content. But nothing is there.

I have a PORT 48 System.My first issue this weekend was that the sonos app indicated that my Apple Music account expired (therefore, I could not play any Apple Music).  That message was wrong since my Apple account is not expired.  I was able to reinstall Apple Music in the app.  However, the music did not played.  When I click the play arrow, a dark round circle appeared. I contacted Sonos support today and sent a Diagnostics. While talking with Juan, Apple Music began to play.  Juan gave a case # to use if I have more problems.  And, I do have more problems.  Apple Music plays.  However, it only plays one song and stop.  The system does not plays a whole album, just one song at the time. Has anyone have hd an Experian similar to me?Sono’s Radio was always available to play if I want it to.Thank you for reading this.  Respond if you wish. Modesto   

Guten Abend zusammen,Seit kurzem kann ich keine Radiosender mehr abspielen. Bei Sprachbefehlen über die Alexa App App wird zumindest akustisch bestätigt, dass der gewünschte Sender jetzt abgespielt wird. Jedoch tut sich nichts.Auch bei der manuellen Auswahl eines Senders spielt Sonos einfach keinen Radiosender mehr ab Die Verbindung zum Internet besteht und funktioniert. Wenn ich zum Beispiel auf Spotify gehe und Musikstücke direkt einem Sonos Lautsprecher zuweise, spielt dieser zuverlässig ab.Lediglich die Radiosender funktionieren überhaupt nicht mehr. Ich habe schon mehrfach die Netzwerkverbindung überprüft, die App neu eingerichtet, die Sonos Geräte neu verbunden, ohne Erfolg…Für Hilfe bin ich sehr dankbar Moderator edit:Google Translate- Good evening everyone,I have recently been unable to play any radio stations. When I use voice commands via the Alexa app, there is at least an acoustic confirmation that the desired station is now being played. But nothing happens.Even when I man

Ever since updating to the new Sonos App, it is now May 21, 2024, IT. NEVER. WORKS! Awfully frustrating and annoying. I spend over 20-30 mins each time trying to get music on my darn speakers. I have tried everything. Reset everything. About to give up on Sonos completely I am so frustrated. 

I’ve noticed that many selections which are Ultra HD don’t display the badge through the Sonos app (using a Port for streaming). Sometimes it shows no badge at all, sometimes it shows only the HD badge and other times it works properly (or the HD badge switches to Ultra HD mid song). I know that all my settings are correct, and my dac is showing 24/96, but the lack of badge still concerns me. Is there a fix or am I at the mercy….? Thanks for any and all input. NSC

Hey there.  We bought my parents a Sonos Ray some time ago, as my Dad needed extra sound for the Tv.  I set up the app at the time which I think was the S1 on my Mom’s phone and all worked ok. Although over the following months the TV worked fine, but they never touch the app. I did show them how to use it for radio stations, but as they are in their 70’s, they are not technically minded.  We think that the app automatically updated to the S2 in background and can’t get it to work at all. It’s prompting us to accept the t&c’s but the option is greyed out. Trying to go back to the S1 app just prompts us to download the S2. We saw an option to downgrade product to S1 but says option is unavailable. My Mom’s phone is an IPhone 8 running IOS 16+.  Does anyone have any ideas please? The TV sound works through it ok still, but the app is just inoperable at the moment.  Thanks.    

The new app removed the last.fm service so we can no longer scrobble music. Thanks for not giving us the heads up before upgrading. So upset!

I host events being on my phone during the events to control music volume or song choice (meditation, healing, and social gatherings) is paradoxical to being present with other humans.Going into the Sonos app has the same effect as same as checking my what’s app messages. The Home Screen / swipe down in iPhone used to work and now that feature isn’t available which is disappointing. Is there any way to control volume remotely? Like a 3rd party remote? 

Hi all, I recently had to reset my Sonos1 and lost my settings including my Amazon Music “skill”? I used the Sonos chat bot and it let me know I needed to go into the connected services and add it back. However, when I follow the instructions I cannot find Amazon Music in the available list. I see others streaming services like Deezer and Spotify so I assume I’m in the correct place…?  what am I doing wrong? Thanks!

Hello,When I play a station from the LITT Live service it subsequently appears in the “Recently Played” list.However, when I try to “replay” any LITT Live stations from the “Recently Played” list, I always get served a “Something went wrong” error. I have this problem on both ios and Android devices.Is this a bug in the app, or are there any troubleshooting steps recommended?P.S. I used to have the same problem with the MyTuner service, but no longer do so. All MyTuner stations now successfully can be replayed via the “Recently Played” list. So, I think that problem was fixed in one of the recent Sonos app updates.

Can you download the 16.0 software for Windows and roll back from this horrendous software update?Otherwise, I think that outsourcing their software division to a competitor has worked, it has given the competitor more sales.

I know it’s down to myTuner and the stupid court decision that we cannot access radio stations from abroad anymore. But please add a way that one can play these radio stations through Sonos. Else the whole system is useless for me and many others. 

Hi, I have had this problem since before the recent Update. All my devices are S2 compatible. But using the older ones (Play:1) its extremely laggy. Moving the volume slider doesn't do anything for 5-10 seconds, pausing or playing the same. I downgraded all my devices to S1 and it's working perfectly fine. So I suspect my Network is fine. the problem is: The S1 doesn't seem to get any attention anymore. Trueaudio doesn't work, it's buggy. So using the more recent software seems to be the way to go. I reset one of my Play:1 to try it with the new app. It’s a wired connection for now. But I am experiencing the same problems. I sent a Diagnostic Info with the number **********. So if anyone from Sonos is reading please check if you can find anything that is causing this in my system. I have tried everything on the support pages (i.e. changing the Wifi Channel….). Thanks!Moderator edit: Diagnostics number recorded and removed (identifying information)