Controllers & Music Services

when will Mute be added back to the app.  i miss it and need it back.  I use iOS and android.

I have a failing S1 system. I have made the decision to upgrade to S2 (or whatever it is called now). Not knowing that my Spotify playlists would have to be “public” to edit (or maybe transport?), most of them are private since I didn’t know that was a thing. I have over 84 playlists totaling multiple thousands of songs. (I’ve had S1 since 2009.) Please tell me that my playlists will come with me when I update even if they are private on Spotify. I guess you can tell me even if they won’t. But if that is the case, I am switching to Denon since I’ll have to make them all over again anyway...Doubt I’ll live that long.Thanks for your help.Moderator edit: changed Sonos One and Sonos Two to S1 and S2 respectively, for clarity.

Hi @Corry P / @Jamie A  / @Sotiris C., so many issues with the new app and so many threads, that I don't know if this one has been discussed yet, so I would like to report it to be sure it’s on the backlog:On Amazon Music I can search for an Artist and see their Top Songs folder, but there's no option to play these songs. If I click on one of these songs it plays only this one and stops.In 16.1 and before I was able to play all songs on the Artist Top Songs, being also able to toggle shuffle and repeat. Could you add this to the bug backlog, please?Thanks

With the inability of the new Sonos upgrade to easily play my Music Library I found a way to access my Music using my iTunes organization, Songs, Imported Folders, etc.  I now use my iPhone where I stored ALL my Music.  A lot easier to access my Music than the mess Sonos recently made.  I have a iPhone 15 with over 18,000 songs, using a good portion of my 512 GB’s.  

After updating to the latest version the other day, I was able to get a bunch of features (like searching the music library) back which was great and I followed the notes to add my music library from an external drive.  It finally worked!Unfortunately, when I added a few dozen more albums today and tried updating the music library it started looking for the regular Music folder on my iMac instead of the external folder that was where the music library was listed.With all of the struggles with the app I know I probably should have just let it go w/o the update, but I thought “maybe if I remove the music library and start over it will grab the new additions?”Of course, now I have no music library at all… It keeps looking for the regular Music folder.  Anybody have any ideas how to get it to look for the external drive again?   I’ve retraced the previous steps, but it just won’t stop looking for the regular Music folder  

I thought it couldn’t get any worse. No fast scroll, no album art, no search.You’ve basically destroyed use of my music library.Now I want to listen to an album called “Trance Europe Express” that I’ve filed under the Album Artist “Trance Europe Express” because it’s a series of compilations and I get this  track 9, 3, 2, 10 etc.This is on both the Android app and Windows desktop. After playing this mess the Android app just crashes cyclically now.What else might suffer from the same thing? DJ Paul Oakenfold, filed under Album Artist Paul Oakenfold, lots of different artists.   Yep, worked for years but now junked. Thousands of pounds worth of equipment now no more than scrap.Apologies if someone else has pointed this out but a search of topics didn’t immediately show anything obvious.I don’t expect anything other than corporate platitudes so really don’t bother. Do better. 

This new app is a complete disaster. Sonos had become part of my music experience; I’ve been using it for almost 10 years, and I’ve figured ways to move between music services, manage playlists, explore artists, queue up songs. This new update has removed at least 10 feature that I’ve noticed in the last week, and I imagine it will take forever to fix. Can I go back to the old app? I feel silly threatening to stop using Sonos, but this will seriously put me in Bluetooth mode, which is the first step. I mean it’s so bad. Why was this a good idea?

Recently with the new app I have to go into the app to control the music. Used to have a quick way to do it with a drop down from the notification bar. How get back?

when turning up the volume sliders in the app, the sliders are not responding properly, when I slide to increase the volume slider will move up and then back on it’s on. also there is a big delay when hitting the play buttons as well as pausing a track.

Since the new app update this month, the Pandora play modes (e.g. Deep Cuts, Discovery, etc) is not visible.  Anyone know how to set that in Sonos, or did they eliminate it???

I have contacted your support several times since may when you launched the new app version.Every time i get a real polite answer. We are working on this and it will be fixed en a couple of week.Now many “couple of weeks” have passed and absolutely nothing has been fixed. Actually ten “10” weeks.I still haven’t access to my music library (my primary source), cannot add to my playlists from other sources than Sonos own. it is a scandal and you (Sonos) have failed your customers to that extent. It's a mockery. I am now actively looking for a replacement for my Sonos, I simply have to have a more stable and reliable system.

Hi @Corry P / @Jamie A / @Sotiris C., so many issues with the new app and so many threads, that I don't know if this one has been discussed yet, so I would like to report it to be sure it’s on the backlog:I use Amazon Music and I listen mostly to their Stations. When I play an Album from Amazon Music or Live Station from Sonos Radio they correctly appear on the Recently Played. But, when I play an Amazon Music Station, it doesn't.In 16.1 and before it always appeared. Could you add it to the bug backlog, please?Thanks

I’ve just upgraded to the latest version of the Sonos app, v80.05.04, but now I can play any content services!I have 3 services connected including Deezer and BBC sounds, and I can search and select music or radio channels but whenever I actually try to select and play something from Deezer I get an error “something went wrong try again” but it never works. Rafal

Have you considered getting people who actually enjoy listening to music to develop the app? It might be better if it was developed by individuals who actually enjoy listening to music and use the app. 

Is there still a sleep timer? If so, where?thanks

So somehow playing music from iOS Music (and Classical) app through iPhone built-in speakers is giving you an “Atmos” playback experience but playing it through AirPlay on a Sonos Arc and 2 x Era 300 rear speaker array is giving you Lossless?   

Odd one here. I create a new album every year from Proms concert mp3s and store them in an album named “Proms (yyyy)”.Time was when I clicked on the album name when I searched for “Proms” under albums it would list all the tracks. Now on all those albums I get no songs (tracks listed). I can find them if I search the track individually and they play. I am getting this on the Mac controller, iPhone app and Sonophone app too. But other albums I’ve recently ripped eg “This is where I came in” by the Bee Gees shows the tracks fine if I search via albums and then click that one Really odd Any ideas gratefully explored!

A thread here, “Show the Composer tag on the Now Playing screen,” started 11 years ago and was closed 4 years ago. Scores of users pleaded for composer information, essential for classical music and other genres, but Sonos didn’t add Composer to the Now Playing screen and afaik didn’t respond.I’m making the same request but for related Sonos controller screens: track lists (like album listings or Queue) and Song Info. For example, here’s a screenshot of the Song Info for a track on a classical compilation album. The composer, Stravinsky, isn’t shown anywhere in Sonos but the information is stored in the library: if I go to Composers and choose Stravinsky this album and track are listed.The only way I’m currently able to identify composers on compilation albums in Sonos is to go back to iTunes or dig out the CDs I have boxed in a closet. The need to do either is absurd.If someone at Sonos reads this, please pass it along to the development team. It is not a niche issue!

Will you please just revert to the previous app until you've cleaned up your mess? Is nobody in charge over there?*Moderator Note: Modified subject in accordance with the Community Code of Conduct.*

Looked at my Sonos on the 16 July 2024 and noticed an update for my system (Sonos OS: S2).Is it worth updating, as my previous experience was dismal and disappointing and we all know how that May update went.What has been peoples experience with the July update??

You say that the ability to play locally stored  music will be restored in July.  It is 21st July now. How long do we have to wait.Why was the new app released before this really important functionality had been implemented. 

Since the terrible app update, if I select ‘top tracks’ for a specific artist and press play, it stops after the first track and I have to select each one individually. Does anyone know of a solution so that they play through the list like they used to? Whilst not flawless, the app used to be intuitive and easy to use but now it’s the opposite…

Is there any way of rolling back to the previous app version, the new one is almost unusable, searching editing playlists. I am no just using Spotify and playing through speakers. Any suggestions or thoughts Sonos are not really responding to the community on any updates - or are they? 

As lots of people know Tidal ditching MQA and moving whole library to FLAC ( finally) is that mean that we will finally enjoy Tidal in high res? Also they moving to dolby atmos and getting rid off Sony's 360. Anyone have more info about this?

I’m unable to add Qobuz as a service to Sonos. It fails in the new app and desktop app. No error code just says unable to add.Anyone else having this issue or anyone able to add Qobuz to sonos recently?