Bug report: Stations not appearing on Recently Played

Hi Team, even I face an issue when trying to replay content from Recently Played section of the app. Clicking on one of the options always throw an error which forces me to select the same option manually. For example, I have a radio station from My Tuner that I frequently listen to and have favourited. When I click to listen to this station from my Recently Played list, it doesn’t work and throws an error message. But the same station plays fine when I click on it from the list of Favourites. This has become very annoying. Kindly fix it please team! 

Hi @VBabykumar 

A tiny bit off-topic, but close enough! Thanks - I can reproduce this behaviour exactly as you describe and have reported it.

Wow, thanks so much Corry for reporting this. Fingers crossed for a fix soon :)

Hi @VBabykumar 

My pleasure.

One point - you mentioned myTuner. I reproduced with myTuner, but haven’t noticed the behaviour with any other services. Have you noticed this happen with any service other than myTuner?

Hi Corry, I just checked and can confirm that this bug affects only MyTuner radio. Global Radio, CBC Radio, TuneIn work perfectly as intended :)

Hi @VBabykumar 

Thanks for checking! That should simplify matters a bit!

Nothing at all shows up in my ‘recently played.’ Instead, it still says ‘your recent history will show here when you’ve played some content.’ I’ve finally managed to get the new app to create a queue of tracks and have played through the queue. So why isn’t that stuff in ‘recently played’ so I will be able to access it if I lose the queue during a power outage or for some other reason?

Hi @chambolle 

The only way you’d be able to play music during a power cut would be if you were playing to a Move/Roam/Ace with Bluetooth.

Regardless, you should be seeing tracks shown in the Recently Played section of the app. Please ensure the following option is turned on: User icon » Data & Privacy » Use Personalisation Services. If it is already on, please turn it off, then on again.

If that doesn’t immediately fix the issue, please force-close the Sonos app and re-open it to check again.

Finally, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, if the issue is still not resolved.

I hope this helps.

Corry… Of course I know I cannot use my system in a power outage. But in the app as it existed before this ‘new and improved’ version, a queue that I saved as a playlist survived an outage; a queue not saved as a playlist was lost.

Now that we cannot create a playlist at all; and because none of my pre-existing playlists are accessible on the new app… the only way to reconstruct a lost queue would be to (1) find the content in ‘recently played’ or (2) start from scratch yet again.

But since ‘recently played’ has gone missing, (2) is my only option; and a bad one at that. And if the app is so unstable that it has to be toggled and fiddled with just to get a basic function like this to work, something is rotten in the state of Denmark. 

What little functionality remains is unpredictable. Even the volume control works only when it gets in the mood. And don’t tell me it’s my wifi. I have 1GB service; I get strong 500 mbps at my tablet throughout the house; I am using a ‘boost’ with my relatively new router; and I had none of these issues before you ‘improved’ the controller.

You guys need to get on the AA program. First step on the road to recovery is ‘admit you’ve got a problem.’ And man, have you got a problem.