Bug report: Stations not appearing on Recently Played

Hi @chambolle 

Apologies - I misunderstood what you meant about the loss of power. I understand now. Playlists will be returning soon, though I cannot find an estimate for when.

I just took a quick look at your system to determine if you were mentioning a Sonos Boost or a WiFi Booster of some kind, and I immediately noticed your most recent diagnostics reporting a faulty ethernet cable connecting your Boost to your router - if you have not been manually disconnecting/reconnecting the cable recently, then I recommend you replace the cable - that could be be the reason for the unreliable volume control, as well as other issues (though not the playlists, of course).

I hope this helps.

Odd, is it not… that supposedly ‘defective cable’ didn’t affect the performance of my Sonos hardware or the controller app until the app was ‘modernized.’

I have a hunch what your diagnostics reflect is that we had intermittent power outages and unreliable internet service in my neighborhood over the course of two days this week. But just to eliminate all doubt, I’ll hunt down another cable.

Hi @chambolle 

I can only go by what the devices report, and the Boost reported 3 disconnects on Ethernet in the space of one minute. It’s possible that power fluctuations were responsible, but I would have thought that if the router went off, the Boost would too.

I suppose it’s possible that this cable issue may have pre-dated the Sonos app update, but that you are now more sensitive to the vagaries of behaviour you’re seeing from the Sonos system as a result of the experience you’ve had with the new app. I can only guess.

I’m also seeing a once-every-fifteen-minutes large spike of multicast packets not intended for Sonos devices arriving at the Boost’s network interface - this could also affect performance, though only periodically. I am unable to determine where they are coming from, however - you’d need a packet sniffer app on a local device to do that. If you can isolate and remove the source of these spikes, you may see an improvement, though I’d guess only in periodic music interruptions, if you see any of those? If you don’t have interruptions, it’s probably not worth chasing down.

I hope this helps.

We had strong winds early in the week; power fluttered on and off before it went out. Internet also went down twice. Comcast did ‘troubleshooting’ that toggled my modem and router, which may be what you saw. The total outage was followed by about an hour of intermittent service. I’d wager what you were seeing was related to all of that noise.

I had no issues with the Sonos system right up to the time I awoke one morning to find that both my ipad and my iphone had updated. Prior to that, i still had the ‘old’ S2 on my iphone, which I used for a week or two with zero problems. I even retained access to my playlists so long as I continued using the ‘old’ S2 on my iphone as my Sonos controller.

I can’t rule out some other cause with absolute certainty; and I know temporal contiguity doesn’t always indicate causation. But I’d also say when you hear hoofbeats, there are probably horses in the vicinity. And given I’m not the Lone Ranger experiencing all manner of problems ever since the ‘new and improved’ app rode into town, I’m reasonably certain that app is the source of my extreme frustration. ‘It’s a known issue.’

P.S. ‘Denial’ is not a river in Egypt. The updated app is a disaster. It was unleashed on the community of Sonos users, pretty much without warning, weeks or possibly months before it was ready for prime time. I never expected to pick up my tablet, tap on the Sonos icon and find my music completely, irretrievably gone and most other basic functions FUBAR. But thus it was, and still pretty much remains weeks after release.

If you are one of the people who made the corporate decision to take this step, it’s time to take responsibility and get it right, and fast. If you are merely stuck in the uncomfortable position of trying to defend a decision made further up the food chain, and now must deal with the blowback, you have my sympathy.

Hi @chambolle 

If your ISP instructed your router to reboot, that could well be the reason for the reported ethernet disconnects, so that may be a red herring after all.

Hi @VBabykumar 

We believe the issue with links to myTuner stations in Recently Played not working is now resolved. Thanks for your patience.

Recently played still does nothing for me. Either says ‘unable to load data’ or promises to display recent tracks when I have played content… after I’ve played a few dozen tracks. I have installed every recent update on the speakers and my ipad.

I have no more functionality and no fewer bugs than on the initial release of the ‘new and improved controller’ a month ago.

Hi @chambolle 

The fix I mentioned above only related to myTuner specifically.

Could I ask you to please try playing from each music service you have and check if you see no entries in Recently Played for each of them? We are aware of issues where entries from certain sources don’t show in Recently Played, but not of nothing showing there at all. Thanks.

Hi Corry! Happy to report back that the issue has been resolved! Really appreciate the prompt response and follow up :) Happy to be a Sonos customer! 

Corry P: Here’s a new one. A few hours ago I opened the Sonos app on my ipad, clicked the ‘>’ at the right of the ‘sonos favorites’ column, and lo and behold: my saved albums and Sonos playlists displayed. I tapped ‘view all’ next to the playlists section and an icon for each of my Sonos playlists came up.

Hurrah! Progress! So I thought.

Unfortunately, I opened the app a few hours later and no Sonos playlists. Gone again. I tried restarting my ipad; restarting my modem and router. Still not there.

I then tried via the Sonos web app. Playlists display, sort of. I tried to open one and got ‘internal server error - try again later.’

What’s going on?