Why are they not supporting Apple Music in the web app at all now?

Forum|Forum|2 years ago
August 14, 2024
25 replies
643 views

It’s so annoying that they have removed Apple Music from the web app. Any reason? Licensing costs?

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craigski

Local Superstar

Another thing to try, I saw mentioned in another thread affecting Music services, is to check your details on your Sonos account:

https://www.sonos.com/en-us/myaccount/user/profile

In regard to country, langauge, address etc. Even if they look correct, I would edit re type them, save, and wait 24 hours.

edit: Doh! Mentioned in this thread 😀

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craigski

Local Superstar

Please can someone else look at this or shout if you are also finding Apple Music missing from the web app? It’s appearing on mine okay, but is missing on the OP’s web app.

Any further ideas??

Apple Music on play.sonos.com OK for me also.

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Rhonny

Prodigy III

no, this wasn’t a question about music theft, it was a question about streaming services. I spoke to technical support yesterday and they said that they knew that there were ongoing issues that their engine engineers were trying to deal with for multiple services and the web app

Hi, again. Another thread I was liaising on (I don't remember the back-and-forth context but we had tried everything!) and the remedy to having Apple Music show up where it wasn't appearing was to completely remove the service from the Sonos app/account. I know you reauthorised the account, as we talked about, and I know that Sonos support have said certain things, but I would very much recommend as a potential fix that you remove Apple Music completely and then re-add it to your account. And see if that brings it back to the web app. (Nothing to lose in doing so, even if it doesn't work!)

ChopdogAuthor

Renowned Enthusiast I

Will do when back home.

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craigski

Local Superstar

I would very much recommend as a potential fix that you remove Apple Music completely and then re-add it to your account. And see if that brings it back to the web app. (Nothing to lose in doing so, even if it doesn't work!)

Unless unable to add again, but a good test.

Thinking about this a little more, you can see Apple Music locally using App, but not on play.sonos.com.

This could be because when you connect locally, using App, you are connecting to a specific Sonos device, that has the Apple Music Service setup correctly. I’m assuming, in a perfect world, that the music services are synchronised across all Sonos players in your account. However, there could be an issue on one of the Sonos devices with regard to Apple Music, hasn’t synced music services correctly, and this is the device that is connecting to play.sonos.com. ie when using to App you connect to a different Sonos device vs using play.sonos.com.

If possible just have one Sonos device powered on, check App then check play.sonos.com ?

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