Why are they not supporting Apple Music in the web app at all now?

Done. No success. Frustrating, isn’t it.

I am bamboozled…! I’d imagine it’s something to do with the fact that music commands now need to go via Sonos’ online servers but quite why their servers (when serving the web app) would not pick up that you have Apple Music when all their other platforms do is beyond my tiny mind…

I’m sure there is something obvious that will cure it, but I will leave that to another learned forum user to unpick….

Thanks, though. I spoke to Sonos support about 2 weeks ago and they helpfully said that their engineers may be working on it. Check back in an hour or two.

Next to ‘Your Services’ on the web app, when you click View All, does Apple Music appear in the list on the subsequent screen..? I would imagine not, but thought I’d ask.

Nope. 

Please can someone else look at this or shout if you are also finding Apple Music missing from the web app? It’s appearing on mine okay, but is missing on the OP’s web app.

Any further ideas??

REALLY annoyingly, after YEARS of faithful service, the Mac app now gives a Firewall error and is no longer working. I guess I am now one of the many with a failed system. SO frustrating. So really need to get the web app working now.

If I remember right for it me happened so that Amazon Music was visible in my lists of services in one device’s app but not all controllers. I then removed Amazon Music on that (in order to re-authorize it) but it no longer appeared on the list of services at all. Also Apple Music, Tidal, Spotify, and YouTube Music had disappeared from the list of available services. I then needed to re-edit my Sonos web profile address (it looked ok), save it and wait 24+ hours and then those services re-appeared on the available services list and I was able to add Amazon Music back. 

Especially if you don’t see any of the other major ones either (at some point in time I’ve had subscriptions to all of those so don’t know if that makes a difference or not), could the “address thing” be causing it for you on the web app for Apple Music similarly?!

Edit: if you removed Apple Music on your iPad altogether (not just re-authorizing) and it wasn’t then available for adding, that would be a sign of the “address” issue. It has happened also with Tidal for others. I’m not recommending to remove it unless you want to try if that is the reason. You’d need to then wait the 24+ hours if it still is like it was a month or so ago. 

If you can’t find the service on Sonos, you can try using DumpMedia to convert your Apple Music songs to MP3 and listen to them offline.

Moderator edit: removed link to third-party service.

no, this wasn’t a question about music theft, it was a question about streaming services. I spoke to technical support yesterday and they said that they knew that there were ongoing issues that their engine engineers were trying to deal with for multiple services and the web app