Controllers & Music Services

FWIW, I have attempted to produce a basic user guide to the version 8 app. It is at the link below, as attaching documents seems to be impossible on the forum. I offer it, poor as it may be, in a spirit of helpfulness. There have been valid criticisms of aspects of v8, and there have been some totally unjustified ones. I find the app easy to use so maybe I can convey something of use. Or maybe not. I don't want to debate the merits of the app on this thread. Nor do I want to hear that an app should be magically, intuitively used without the need for a word of guidance or any familiarisation. Please save that for other threads and treat this as an effort to help, whether it succeeds or not. The guide is completely unofficial and you use it at your own risk! I am happy to receive constructive suggestions for improvement or corrections. https://drive.google.com/file/d/0B5LY6yD3BW7adkstOHVDVzZUMUE/view?usp=sharing

This new update today - 8.0 (October 5, 2017) was updated on both my iphone and iTouch iPod without my consent. Two questions: 1) Does anyone know how I can revert to the previous version to 8.0, and 2) How do I set Sonos to let me decide whether I want a new update? I brought up Sonos this morning with the newly installed software and had no choice as it was already done.

Hi, I just wanted to provide some feedback about the new app. Honestly, I really do not like it. I find it confusing, and non-intuitive. The old app was by far easier to use. I specifically don't like the Songs Favorites, or lack of it. When I go to "my sonos", it only shows me some random favorites. Not all my favorites. I don't see any way to control this. When I click edit, it tells me to drag my stations in the order I want, but it doesn't show me any stations. Just very unclear and doesn't seem to work right. Also, the way that the room selection at the bottom in red shows, is not clear. I used to be able to select the room(s) in a much easier way. Lastly, there should be an option for Alexa NOT to mute Sonos for every Alexa request.

This latest version is the worst in a series of updates moving the app away from what made it so fantastic; simplicity and stability! Everything just worked and I felt in total control. Now things seem to happen (or don't happen) unintentionally (kind of like the Spotify App, which I have previously used as a comparison to show how good the Sonos app was). If you decide to stay on this development track, please help me downgrade to any of the previous versions, or I will start looking for something else.

My husband has cancer. As a result he can't hear the TV. We like to watch together. Is there anyway he can listen to the tv using headphones while I listen through the Sonos surround sound? :? Otherwise we need to turn the volume way up and it hurts my ears!

I can't update my sonos desktop controller because i've forgotten my password. I've reset the password online but this still doesn't work. tearing my hair out!

I like many hate the new controller in version 8.0 / 8.1 I’ve been trying (without luck) for hours now to get version 7.4 back onto my iPhone & iPad. Does anybody know where I can get the .ipa file for version 7.4? Or can anyone be kind enough to upload it to Dropbox or equivalent? Thanks in advance

I think it will be a great idea if it was possible to "lock" a speaker to a specified volumelevel when it is in a group. I have a speaker in the garden and to prevent trouble with the neighbours when I turn up the music inside I will like the outside speaker to stay on a choosen level but the level on the rest of the speakers can increase 😃

Hi, One thing that is annoying is that there is no way to permanently turn ON the shuffle feature. In other words, no matter which playlist I select, I want it to be in SHUFFLE mode. At the moment, each time I select a playlist, I need to manually select shuffle. Seems obvious to me... some people don't care about the order of the tunes, but would appreciated that there is a good MIX all the time. Not the same tunes in the same order. Thanks

Apologies in advance if everyone thinks this is obvious, but it may prove useful to some people. I have realised that the 'rename' facility gives me total control over the order in which my favourite playlists, radio stations etc display. So, for example, I have about 50 Sonos Playlists. I have selected 15 that I play most and added them to the 'My Sonos' Playlists category. Then the eight 'favourite favourite' playlists I have renamed with an asterisk in front of the name, so that these are the ones that appear without my having to tap "See All". I have also put this list at the top of the "My Sonos" screen, as I use Playlists more than radio stations etc I can see other possibilities here for categorising items, but I'm still playing around with this. For the avoidance of doubt, the name change only affects the item in My Sonos, not the original source. I hope that is of some use. All we need now is icons a sensible size.....

The new app is awful. Everything is slower Alexa integration is so disappointing and unreliable to the point of being unusable. I want my old Sonos set up back

I have a Connect tied to a Bose Wave Radio in my bedroom. I run my TV sound though the system via SONOS Line In. I'd like to set an alarm so that the SONOS automatically switches to the Line-In input every day at noon (changing from the news/music I listen to in the morning), so there's sound on my TV when I turn it on without having to change additional settings. Currently, I can't select the Line-In input as an alarm source. If this is too difficult to achieve directly, what about allowing a line-in source to be tied to a SONOS Playlist? I could select that playlist as my alarm source as well.... Thank you.

I am unable to browse my stream in SoundCloud. When I choose the "Stream" option, I get the error message "Unable to browse music" All other SoundCloud options appear to be working fine: "Likes", "Following", etc. I have tried deleting and re-adding the service several times, and it makes no difference.

Is the sonos app compatible with Windows10 phone?

Sadly SONOS have enough on trying to get the buggy voice integration software stable and addressing users being disappointed and underwhelmed by the lack of functionality. The competition are almost upon them.... From CNET this morning... Sonos executives must be looking at vast tech companies making smart speakers and resisting the urge to hum a dirge. Amazon launched its latest Echos last week. Google on Wednesday presented its new Homes -- including a charmingly unattractive Max that claims to offer quite a boom. Then there's Apple, whose music-based HomePod comes to market in Common sense would be to heed the adverse feedback on the new app and revert to the old version, which had few issues being raised. Or at least give the user the choice. I know that 'Sonos knows best' is value often perceived by customers but carrying on regardless over this issue could be huge distraction and add to what must be a worrying time for the company. Show some courage Sono

what are the steps to follow to make playlists ?

I've downloaded version 6.4 of the app. What a mistake. To anyone who is about to do it, DON'T DO IT IF YOU LIKE YOUR QUEUE. Sonos please put it back how it was. This new app is so awful I am considering selling my entire Sonos rig (6 pieces!) and walking away from you, after what was until this week, many happy years. Touching on a track because I want to play it, or add it to the queue (the queue that I DID WANT), does not mean I want to delete the whole queue and replace it with the entire album (which I DON'T WANT) which the newly added track comes from. If I wanted to delete my queue, I would delete it. If I wanted to add the whole album, I would add it using the play all function. You've just taken something intuitive and user friendly which worked so well and turned it into a worse than hateful mess. PLEASE UNDO THIS AWFUL, HORRIBLE CHANGE.

I know you guys are working on an Amazon Echo voice based interface so I figured I would add a suggestion. The new Echo Show is impressive and adds screen functionality that could give users a visual into their Sonos whole home system that would surpass the latest Apple offering. I strongly suggest that your development team look into an Echo Show based controller also. The new Amazon device like Sonos is a game changer. Keep up the great work!

Have turned two separate rooms into one. How do I remove two play one’s which were in one room and add them to a playbar and two other play one’s in the now one room?

When using the SONOS app on a Chromebook, it will start playing a song successfully. But when the next song begins, the new song never appears in the GUI. It still shows the old song. It also eventually stops responding to stop requests. It seems to lose communication with the speakers until I forcibly stop the app and restart it.

Not only is it less intuitive and a HORRIBLE white (see other threads but really, what were they thinking?), but the advanced settings appear to have been removed from the new app. This means I can no longer connect my Android tablet to Sonosnet - unless someone can point me in the right direction?

I was told that Sonos were going to have Chromecast Builtin like many other TV and Audio manufacturers have already done. So I kitted my home out with Google Home and most of the devices that are compatible it. I have had Sonos devices in my home since they first came to the UK. I've been eagerly waiting for Sonos to announce that Chromecast has now been installed in their speakers and other devices so that I can use Google Home with Sonos. When can I hope to see Chromecast Builtin rolled out from Sonos?

I just upgraded and I can’t find where to click when a song is playing and you want to save it in your favorites section...and by the way, where did the favorites section for songs go (I only see playlists and stations in the My Sonos section)?

Hi It would be a great idea to create some new, more modern, skins for the sonos controller for Windows.  Perhaps make it user-skinnable. There's alot of great 'artists' out there who can create some great skins.  The standard skin is just not that great.. buttons too small, the dark colour is just depressing and makes it feel so heavy..  The interface is actually one of the things that is interfering with my sonos experience. It may sound a bit smallish but the interface is the gateway into the sonos experience and if that is a turnoff then the whole experience will suffer.

Shockingly bad design and not good for my NAS drive that the app always starts on the My Sonos page and so tries to load the artwork for my library playlists. I would like to revert back to the previous version please but don't know how.