Enthusiast I

SoundCloud Stream "Unable to browse music"

Forum|Forum|11 years ago
March 7, 2015
42 replies
1440 views

I am unable to browse my stream in SoundCloud. When I choose the "Stream" option, I get the error message "Unable to browse music"

All other SoundCloud options appear to be working fine: "Likes", "Following", etc.

I have tried deleting and re-adding the service several times, and it makes no difference.

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Lyricist I

Same here, nothing works

Lyricist I

same hear, stream doesn't work. If I go to followers I can see the artists and tracks. Very Annoyinh

Sonos Employee

Hello,

there had been a short outage of the service, which has been fully restored in the meantime.

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Paul.DowlingAuthor

Enthusiast I

Hello,

there had been a short outage of the service, which has been fully restored in the meantime.

Sorry, that didn't fix it. This is not solved. The problem is persistent. I removed and re-added the service once again: everything seems to work as expected except for Stream.

Can you please remove the "Solved" status?

(!) Something went wrong.

Sonos Employee

Hello,

there had been a short outage of the service, which has been fully restored in the meantime.

Hi Paul,

what exactly is not working as expected when using "Stream"?

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Paul.DowlingAuthor

Enthusiast I

Hello,

there had been a short outage of the service, which has been fully restored in the meantime.

Hi Daniel,

when I choose "Stream", I see the circular 'busy' symbol for a second or so, and then receive the message "Unable to browse music".

All other personalized options in SoundCloud appear to be working fine: Likes, Playlists, Following, Followers. It's just Stream that exhibits this problem.

I've tried this in several different controllers (PC, Mac, iPad, Android, CR100, CR200) with the same result.

(!) Something went wrong.

Sonos Employee

Hello,

there had been a short outage of the service, which has been fully restored in the meantime.

Hi Paul,

I need to apologize, should have read the topics subject.

Would you be able to try with another Soundcloud account? E.g. create a free one?

Alternatively, if you contact our Technical Support Team, my colleagues could try with a test account.

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Paul.DowlingAuthor

Enthusiast I

Hello,

there had been a short outage of the service, which has been fully restored in the meantime.

Hi Daniel,

I added another family member's SoundCloud account, and their Stream is working! However when I switch back to my account, I still get "Unable to browse music"...

Perhaps there is something in the content of my Stream that is causing the error?

(!) Something went wrong.

Lyricist I

I recently rebooted my whole system and when everything was back up and connected Soundcloud Stream was unable to browse music. Have removed and re-added but still no Stream 😞

Sonos Employee

Hi Paul and Leon,
Could you please submit a system diagnostics, right after seeing the "unable to browse" message, and reply with the confirmation numbers?

How to submit a system diagnostics

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