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Paul.Dowling
Enthusiast I
Mar 7, 2015 6:30 PM UTC

SoundCloud Stream "Unable to browse music"

I am unable to browse my stream in SoundCloud. When I choose the "Stream" option, I get the error message "Unable to browse music"

All other SoundCloud options appear to be working fine: "Likes", "Following", etc.

I have tried deleting and re-adding the service several times, and it makes no difference.
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    42 replies

    Lamped
    Lyricist I
    Mar 7, 2015 6:56 PM UTC
    Same here, nothing works
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    User466807
    Lyricist I
    Mar 12, 2015 6:50 AM UTC
    same hear, stream doesn't work. If I go to followers I can see the artists and tracks. Very Annoyinh
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    Daniel H
    Daniel H
    Sonos Employee
    Mar 13, 2015 10:22 AM UTC
    Hello, 

    there had been a short outage of the service, which has been fully restored in the meantime. 
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    Paul.DowlingAuthor
    Enthusiast I
    Mar 14, 2015 1:42 AM UTC
    Hello, 

    there had been a short outage of the service, which has been fully restored in the meantime. 
    Sorry, that didn't fix it. This is not solved. The problem is persistent. I removed and re-added the service once again: everything seems to work as expected except for Stream.

    Can you please remove the "Solved" status?
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    Daniel H
    Daniel H
    Sonos Employee
    Mar 16, 2015 9:59 AM UTC
    Hello, 

    there had been a short outage of the service, which has been fully restored in the meantime. 
    Hi Paul, 

    what exactly is not working as expected when using "Stream"? 
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    Paul.DowlingAuthor
    Enthusiast I
    Mar 16, 2015 2:42 PM UTC
    Hello, 

    there had been a short outage of the service, which has been fully restored in the meantime. 
    Hi Daniel,

    when I choose "Stream", I see the circular 'busy' symbol for a second or so, and then receive the message "Unable to browse music".

    All other personalized options in SoundCloud appear to be working fine: Likes, Playlists, Following, Followers. It's just Stream that exhibits this problem.

    I've tried this in several different controllers (PC, Mac, iPad, Android, CR100, CR200) with the same result.
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    Daniel H
    Daniel H
    Sonos Employee
    Mar 16, 2015 2:45 PM UTC
    Hello, 

    there had been a short outage of the service, which has been fully restored in the meantime. 
    Hi Paul, 

    I need to apologize, should have read the topics subject. 

    Would you be able to try with another Soundcloud account? E.g. create a free one? 

    Alternatively, if you contact our Technical Support Team, my colleagues could try with a test account. 
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    Paul.DowlingAuthor
    Enthusiast I
    Mar 22, 2015 6:03 AM UTC
    Hello, 

    there had been a short outage of the service, which has been fully restored in the meantime. 
    Hi Daniel,

    I added another family member's SoundCloud account, and their Stream is working! However when I switch back to my account, I still get "Unable to browse music"...

    Perhaps there is something in the content of my Stream that is causing the error?
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    Leon Davies
    Lyricist I
    Mar 23, 2015 7:45 AM UTC
    I recently rebooted my whole system and when everything was back up and connected Soundcloud Stream was unable to browse music. Have removed and re-added but still no Stream 😞
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    Daniel H
    Daniel H
    Sonos Employee
    Mar 24, 2015 9:06 AM UTC
    Hi Paul and Leon, 
    Could you please submit a system diagnostics, right after seeing the "unable to browse" message, and reply with the confirmation numbers? 

    How to submit a system diagnostics
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