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Paul.Dowling
Enthusiast I
March 7, 2015

SoundCloud Stream "Unable to browse music"

  • March 7, 2015
  • 42 replies
  • 1440 views
I am unable to browse my stream in SoundCloud. When I choose the "Stream" option, I get the error message "Unable to browse music"

All other SoundCloud options appear to be working fine: "Likes", "Following", etc.

I have tried deleting and re-adding the service several times, and it makes no difference.
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    Paul.DowlingAuthor
    Enthusiast I
    March 25, 2015
    OK, it just worked...!?! I guess that's good... but weird all the same. I tried Stream in order to submit the system diagnostics... and it worked fine! Wouldn't you know it.

    So... I guess my incident is resolved for now. Thanks for your patience Daniel.
    (!) Something went wrong.
    bignoel1977
    Contributor I
    March 25, 2015
    Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
    Daniel H
    Daniel H
    Sonos Employee
    March 25, 2015
    Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
    Yes, please do and reply with the confirmation number so we can have a closer look.
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    bignoel1977
    Contributor I
    March 25, 2015
    Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
    Thanks for the quick reply. I've done that now. Confirmation number is 4448389.
    Daniel H
    Daniel H
    Sonos Employee
    March 25, 2015
    Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
    Thanks again, how many EDX playlists are displayed in total? 
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    bignoel1977
    Contributor I
    March 25, 2015
    Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
    Hi. Just the one. It's not a playlist, just a track.
    Daniel H
    Daniel H
    Sonos Employee
    March 25, 2015
    Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
    Please try restarting the PLAY:1 but removing the powercord for 20 seconds and plugging it back. Once done, try browsing again. 
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    bignoel1977
    Contributor I
    March 25, 2015
    Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
    A factory reset?
    Daniel H
    Daniel H
    Sonos Employee
    March 25, 2015
    Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
    No, really just a restart (reboot) of the PLAY:1. 
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    bignoel1977
    Contributor I
    March 25, 2015
    Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
    Done that, still the same. Am going out now so won't be able to check for replies. Thanks for your help so far.
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