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Paul.Dowling
Enthusiast I
March 7, 2015

SoundCloud Stream "Unable to browse music"

  • March 7, 2015
  • 42 replies
  • 1440 views
I am unable to browse my stream in SoundCloud. When I choose the "Stream" option, I get the error message "Unable to browse music"

All other SoundCloud options appear to be working fine: "Likes", "Following", etc.

I have tried deleting and re-adding the service several times, and it makes no difference.
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    42 replies

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    Paul.DowlingAuthor
    Enthusiast I
    March 28, 2015
    Hi Paul and Leon, 
    Could you please submit a system diagnostics, right after seeing the "unable to browse" message, and reply with the confirmation numbers? 

    How to submit a system diagnostics

    OK it broke again. Diagnostics confirmation number is 4454950
    (!) Something went wrong.
    Christian Evans
    Lyricist III
    April 1, 2015
    Any further developments on the resolution of the stream issue? I have exactly the same problem. Sonos have told me to wait to hear what Soundcloud have to say.
    Chris_110
    Lyricist I
    April 15, 2015
    Wondering if any update? I'm having same issue. I've attempted restarting the Sonos players, removing the soundcloud service from sonos app and reinstalling. Experiencing this on Android, ios and on the windows Sonos controller. Thanks
    Leon Davies
    Lyricist I
    April 15, 2015
    Yeah, it just fixed itself one day. I didnt do anything other than guve up
    Christian Evans
    Lyricist III
    April 15, 2015
    I am literally speaking to both Sonos and Soundcloud as I type this. I believe this is a bug that neither firm has a solution for at this time. Mine fixed itself for a couple of days last week and then dropped again. Everything else still working ok only stream is unavailable which naturally is the function that I use the most. 
    Daniel H
    Daniel H
    Sonos Employee
    April 15, 2015
    Hello all, 

    please could you provide additional diagnostics of your systems once unable to browse? 

    We need to look into this case by case at this point and do need the additional data for it. 
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    Christian Evans
    Lyricist III
    April 15, 2015
    Mine came back 45mins ago or so...
    Chris_110
    Lyricist I
    April 15, 2015
    Hi Daniel,

    Diagnostics from Android was sent, confirmation number 4494227.
    Unfortunately using the windows controller for some reason I'm getting an error message saying unable to send diagnostics at this time.
    Thanks
    Paul.DowlingAuthor
    Enthusiast I
    April 15, 2015
    Hello all, 

    please could you provide additional diagnostics of your systems once unable to browse? 

    We need to look into this case by case at this point and do need the additional data for it. 
    Diagnostics confirmation number: 4494252
    (!) Something went wrong.
    Paul.DowlingAuthor
    Enthusiast I
    April 17, 2015
    Just checked - my Stream is back up again.
    (!) Something went wrong.
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