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Paul.Dowling
Enthusiast I
Mar 7, 2015 6:30 PM UTC

SoundCloud Stream "Unable to browse music"

I am unable to browse my stream in SoundCloud. When I choose the "Stream" option, I get the error message "Unable to browse music"

All other SoundCloud options appear to be working fine: "Likes", "Following", etc.

I have tried deleting and re-adding the service several times, and it makes no difference.
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    Paul.DowlingAuthor
    Enthusiast I
    Mar 28, 2015 4:36 AM UTC
    Hi Paul and Leon, 
    Could you please submit a system diagnostics, right after seeing the "unable to browse" message, and reply with the confirmation numbers? 

    How to submit a system diagnostics

    OK it broke again. Diagnostics confirmation number is 4454950
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    Christian Evans
    Lyricist III
    Apr 1, 2015 1:32 PM UTC
    Any further developments on the resolution of the stream issue? I have exactly the same problem. Sonos have told me to wait to hear what Soundcloud have to say.
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    Chris_110
    Lyricist I
    Apr 15, 2015 10:41 AM UTC
    Wondering if any update? I'm having same issue. I've attempted restarting the Sonos players, removing the soundcloud service from sonos app and reinstalling. Experiencing this on Android, ios and on the windows Sonos controller. Thanks
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    Leon Davies
    Lyricist I
    Apr 15, 2015 10:45 AM UTC
    Yeah, it just fixed itself one day. I didnt do anything other than guve up
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    Christian Evans
    Lyricist III
    Apr 15, 2015 10:47 AM UTC
    I am literally speaking to both Sonos and Soundcloud as I type this. I believe this is a bug that neither firm has a solution for at this time. Mine fixed itself for a couple of days last week and then dropped again. Everything else still working ok only stream is unavailable which naturally is the function that I use the most. 
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    Daniel H
    Daniel H
    Sonos Employee
    Apr 15, 2015 12:19 PM UTC
    Hello all, 

    please could you provide additional diagnostics of your systems once unable to browse? 

    We need to look into this case by case at this point and do need the additional data for it. 
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    Christian Evans
    Lyricist III
    Apr 15, 2015 12:21 PM UTC
    Mine came back 45mins ago or so...
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    Chris_110
    Lyricist I
    Apr 15, 2015 2:09 PM UTC
    Hi Daniel,

    Diagnostics from Android was sent, confirmation number 4494227.
    Unfortunately using the windows controller for some reason I'm getting an error message saying unable to send diagnostics at this time.
    Thanks
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    Paul.DowlingAuthor
    Enthusiast I
    Apr 15, 2015 2:22 PM UTC
    Hello all, 

    please could you provide additional diagnostics of your systems once unable to browse? 

    We need to look into this case by case at this point and do need the additional data for it. 
    Diagnostics confirmation number: 4494252
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    Paul.DowlingAuthor
    Enthusiast I
    Apr 17, 2015 10:35 AM UTC
    Just checked - my Stream is back up again.
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