I would like the IOS app to not start up my NAS drive every time I start the app

Where can I put an official complaint in to Sonos please. I've tried support but got no reply yes (OK it's early days I know) but I am still livid about this.

Hi JohnG, I've passed along what you're seeing. Thanks for sharing! I'll make sure it gets in the hands of the right team.

Thanks

Nothing will come of this. Sonos do not listen to their customers any more.

While I can't say what will happen about this particular issue, I assure you, we are listening. After all, that's why the team and I are here

Forgive me but I don’t fully understand the issue? If i go to ‘Browse’, ‘Rooms’ or ‘Search’ via the menu on my iPad, then close (or force close) the app; re-opening the app just takes me back to where I was, and not to ‘My Sonos’. What am I missing?

Ryan, you do a great job of responding to all on this forum and I give you credit for that. But we all know that with Alexa going live and any forthcoming development of that and the latest retrograde in the UI that the team will be flat out for a year trying to sort it all out. Especially as the competition in the smart speaker market is hotting up right now. You used to be the Kings and as a customer for nearly 15 years it saddens me that you seem to be all over the place with the UI software and implementation of new technology.

Maybe because people have moaned for so long about voice integration and Sonos have implemented it which I would imagine is a massive job amongst all the systems out there, there are bound to be teething problems.

Then when Alexa went live again people berate Sonos because it's not perfect, so what are they supposed to do?.

As far as I can see the update to 8.0 is all about Alexa integration.

Sitting here listening to Deezer on v7.4 as far as I can see it works perfectly well and couldn't be happier with Sonos as a whole.

Update to 8.0 is not all about Alexa integration, keep up.

There are several different software teams here, each with specific focuses, so while the Alexa team is definitely going to be hard at work adding features and refining the experience with the Amazon team, we have people on other projects as well. They're designing hardware, fixing bugs, developing the app, and all sorts of other fun tasks. I can't say if there is a specific issue here for them to investigate, but definitely something to look into.

I'll let you know if I hear anything.