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Lozboz
Chromatic Producer I
October 6, 2017

Show some courage Sonos... Withdraw the new App

  • October 6, 2017
  • 41 replies
  • 1728 views
Sadly SONOS have enough on trying to get the buggy voice integration software stable and addressing users being disappointed and underwhelmed by the lack of functionality.

The competition are almost upon them....

From CNET this morning...

Sonos executives must be looking at vast tech companies making smart speakers and resisting the urge to hum a dirge.

Amazon launched its latest Echos last week. Google on Wednesday presented its new Homes -- including a charmingly unattractive Max that claims to offer quite a boom. Then there's Apple, whose music-based HomePod comes to market in

Common sense would be to heed the adverse feedback on the new app and revert to the old version, which had few issues being raised. Or at least give the user the choice.

I know that 'Sonos knows best' is value often perceived by customers but carrying on regardless over this issue could be huge distraction and add to what must be a worrying time for the company.

Show some courage Sonos... Withdraw the new App
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      User103951
      Renowned Enthusiast I
      October 14, 2017
      Android users just google 'sonos 7.4 apk' and download it, delete 8.0 and install 7.4 again

      Thanks for that. Glad to have my sanity back when using my sonos.

      @Sonos

      Why oh why oh why did you do this? You only made things more difficult, especially the most common stuff.

      When using my Sonos there's basically 2 things I do, and both of them you just made harder
      1 change what's playing in the current room
      2 switch to another room
      and maybe
      3 add another room

      On the now playing screen, both of these features used to be available

      1 To change what's playing, I could just tap the top left and from there go back up, or access the overview menu. With your new system I now have to click on the top to minimize the now playing, then go to the bottom to click browse and there I only have one option, instead of 2. That's not easier, that's harder.

      2 To switch to another room (or add one) I could simply use the drop down at the top. But now I need to minimize the now playing and than click on rooms to do so, because if I use the dropdown, I can only add a room. How's that an improvement?


      For the graphics, I'm personally ok with the white even if it's rather bright, especially at night. These big visuals however are really annoying. I used to be able to have 3 rooms on a screen, but with the new version I only have 2 because you added visuals for the now playing, also making it harder to see which room you are going to click on. And if it's not selected and you have some sunlight on your screen it's even worse.


      Just revert this to the previous version and try again, because annoying your customer every time they use you app is kiling their loyalty. It sure is with me.
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