Controllers & Music Services

Can someone please confirm the following points,I am confused with coments on the subject.I am currently using Amazon music unlimited on my system.(a play 5 and two play ones in stereo grouped to kitchen and living room.)If I upgrade to Amazon hd, will the higher quality stream take affect.Do I need to delete and reinstate the Amazon music service from the Sonos app.Confirmation would  be much appreciated.

Playing my CDs via Sonos Connect has been problematic ever since I bought it 2 weeks ago. First it would not work and then one day it did work. Although the Sonos app on my iPhone SE showed the CD player running, there was no sound - Sometimes! On one occasion it was playing my CD and suddenly went silent even though the app still showed it playing. Next I re-installed the Sonos app on my iPhone SE but it did not fix the fault. Then I installed the app on my wife's iPhone SE and it would not work on that device either. My son installed the Sonos app on his Samsung Galaxy S8 and it worked perfectly. I also installed the app on our iPad and that also worked perfectly. Clearly there is an issue (conflict?) between the latest Sonos app and the latest iOS on the iPhone SE. I can live with using the iPad but would prefer to use my iPhone to control my Sonos system. I wonder if anyone knows of a fix? Chris

This is really frustrating. I have a Sonos One, a Connect hooked to the main stereo and 2 Play 5s. Usually, I control things by yelling at Alexa but today I was in the kitchen and grabbed my iPad. Searched for Stan Getz, found the album and pushed play. As the music started on the Play 5 closest to me, I saw a popup saying 'some of your devices are hooked to a wifi extender and may not play correctly.' The message was right; I only had sound out of one of the four devices. I checked the app, all 4 devices were selected but no sound out of 3 of them. I moved the volume sliders up and down, nothing. The iPad was hooked to the main wireless network, so is everything else. The only reason I even have an extender is because I have a cable TiVo that must have an ethernet connection to update the guide. Yeah, I don't get that, either. At any rate, I updated all the software, shut the iPad off, tried to start music with Alexa, tried from my iPhone and my desktop. Only one Play 5 would play.

Im frustrated with my Sonos system! I always have to restart my router, restart my phone and then open the Sonos app in order to get the app to recognize the WI-FI and allow me to control the sound. I've called into customer service but they couldn't help correct the problem except to elude it's my internet provider's issue, however all my streaming services work and so do my other apps when I use my WiFi. It's a Sonos issue and they won't recognize it. We either need to hardwire or be able to use Bluetooth.

The discussion about export, import, backup and sharing playlists is at least 6 years old and diverse in requested functionality. In the 6 years I use SONOS this topic continues to pop up... There are lots of threads, questions, answers and frustrations on the theme, often asking different functionality. There are also 3rd party tips and tricks to be found in the forums but none of them is really easy - or they simply don't work anymore. . I know from my ICT experience import and export is very difficult and tricky functionality. So I can imagine SONOS stays away from import/export functionality to avoid trouble. So decided to put the question another way. What I ask in this request is a VERY BASIC function: just make it possible to make a plain text file from a playlist, just holding the songname,artist and album title as they are displayed while playing. Either as a pop-up or as a small file to desktop or set destination. PLEASE support this question as much as possible: lots of

The kids can control our tv through their playstation, and sometimes do so by accident even. We have 1 network and don't plan on getting an extra one just because of a super basic feature which should be a very fundamental thing... I was planning on buying all the extra speakers, surround sound and subwoofer too, but no chance now. It's 2020, and like many other people are saying also, even coffee machines have password protection on wifi's... Interesting to see that this basic request has been an issue for hundreds of people using Sonos hardware I've seen on here alone, beyond 2006 ! Sono's make a lot of money.. please listen to your consumers in future. It really isn't much to ask.

Hi everyone, We are at home Sonos users we have 4 play:1 and a sonos connect. They are both used by my husband and I who have different uses: He uses sonos for music and use only spotify which work absolutely fine for him; Me: I barely uses spotify, my main use of sonos are for podcasts (for which I use the pocketcast app and it works well) and audiobooks and this where I have a problem with Sonos. Let me explain, when I listen to an audiobook (well they can very lengthy (50 hours say)) I lose my position in the audiobook everytime my husband later in the day take over the sonos to play a song on Spotify. This is so frustrating, this is my only complaint but it’s a huge one because this why I use Sonos. Is there any way to “bookmark” where you are at in file and come back to it if spotify has been used? Is there an app ? I have testing adding my audio files to google play and no luck I can’t keep my position on audio file, my nas is connected to to sonos and again no luck.

I'm using my Sonos since last Thursday, and it all work very great. However, I've got a small problem including my Last.FM music service. I added my Last.FM account on thursday, and it started "double scrobbling" all the songs that I listen to. I remember that since a couple of months Last.FM-account is connected to your Spotify-account, so I realised that I probably don't need to add the Last.FM service on my Sonos. However, when I turned Last.FM on my Sonos "off", it stopped scrobbling at all. When I turn it back on it starts double scrobbling again. Anyone got any idea how to fix this?

Hi all, What Android tablet would you recommend for use with sonos app? Do you think the Lenovo Yoga Smart Tab would be OK to use? Thanks for all input! Regards Edvardsen

I was wondering, if I bought a Sony walkman that runs Android and install the Sonos app, will the hard buttons like play/forward/reverse and volume works to control Sonos?

I've been using Sonos with an old MacBook Pro with reasonable success for the last 4 years or so. Suddenly the Sonos player on the Mac can't run unless I update it. I can't update it unless I update the Mac's operating system. I can't update the operating system on this particular MacBook Pro because it's too old. Why can't I simply run the previous version of Sonos? I'm not going to buy a new Mac just so my 2 Sonos speakers can work. That's insane. Any thoughts?

I have a Galaxy s10 Plus that cannot connect to an existing Sonos system. I can only control Sonos thru a hardwired desktop PC. I have uninstalled and reinstalled the app., it just cannot find the system. Any suggestions would be greatly appreciated

I have been a beta tester for MacOS 10.15 (Catalaina). I didn't ever notice that it did not run with Sonos. When will you have a compatible version of the Mac app??

hi all, is it possible to implement some sort of "parent controls" where speakers can be restricted from being used? so examples are: if someone pushes play everywhere and that turns on a speaker in a room where someone is trying to sleep. so maybe some time limits scheduled so that speaker can't be used during night time etc kids have their own speaker in their room, but only have rights to control that speaker not the whole house. parents have control over the whole system. disabling play everywhere so other people's music cannot be overridden by someone pushing play everywhere. locking speakers to a controller. someone is listening to music in a room and only their phone or computer can change the music in that room. i think there are plenty of uses for setting rights and permissions over sonos speakers and controllers but i can't seem to find any implementation in the sonos app. am i looking in the wrong place or is this not a feature? thanks

Hi there, I recently got a Sonos Play. However, I was really disappointed to see that the app is very slow and takes a while to stream my spotify songs. How do I overcome this?

I have thre differnt AndroidTV devices two complettly stock version and one from China that is rooted. On the two std ones the Sonos App is not available in the Google Playstore, the store claim the devices isn´t compatible, but the Rooted Chinese one works. Could you please open up for Android TV in you appregistration.

Lock screen controls disappeared a month ago and I don't have any Apple products. I asked Sonos about this and they did a diagnostic but still the lockscreen controls don't appear. Is this a permanent change? If so, why didn't Sonos just tell me that instead of treating it as a problem that should not occur?

Previous Sonos app has the option to reset Sonos controller. I used this feature to reconnect my Sonos speakers. I can not find this feature on the new Sonos app 10.4. To reconnect my Sonos, the new Sonos app asks me to go to the missing speakers to touch the setup button. The problem is I have more than 20 Sonos speakers missing. If Sonos removed the Reset Sonos Controller feature, they need to bring it back

Why have you made the alarm so hard to find? I use this daily, it should be back as a top level menu for convenience.

Is it me? I now cannot access any podcasts or music from my phone? Most podcasts I listen to are on BBC Sounds which cannot be streamed through the Sonos app. It would appear my speakers are not compatible with Apple Play 2 as they are not appearing over airplay. Can anyone help? or do I have to do what seems inevitable these days...and just throw it all away and go back to vinyl?😬 in despair.

I use the Sonos-alarm on a daily basis, but the time varies from day to day. Therefore, before I go to bed I check that the alarm is set and set at the correct time. Since the September 10, 2019 Release, this has become an annoying task as the alarm was moved on the Android App. Now I have to click through "Settings -> System -> Alarm". I do not consider the alarm a system setting, but maybe that is just me. Complaining is easy, so what could be a potential solution? From my point of view it would be nice to have the alarm setting directly linked from the "My Sonos" part of the app (bottom left). As we can edit this page, it could be hidden for everyone by default and if you need it, you add it through the edit of the My Sonos (top right). Forgive me, if there is already a better way to set the alarm. I tried to find it online, but I was not successful. That being said, adding the alarm to the "My Sonos" would be a great feature anyway (imho).

This has ALWAYS worked. in the last few days (since this weekend) this section just shows LOADING I have left the app open at My Sonos for up to 10 -15 minutes and it never shows the most recently played stations or shows. I rely on this and have used it for years Please escalate to get it fixed Yes, I have deleted the app and reinstalled at least three times over several days and no change TIA

Fairly new to the Sonos setup, however the following doesn't seem to be possible - am I missing something? Using latest iOS app Browse > Asset UPnP Album > [A-Z] Select Album ??? You can see all the tracks listed as you might expect, however it seems you can only pick one at a time. The three dots next to the album only offer you the ability to "add album to my sonos" I just want to the able to play the album from here (select all tracks and add to queue)... which seems quite basic functionality. Interestingly, if you try from say the Mac controller, you can just select all tracks and add to queue. Given this works, this seems like it is limited to the iOS controller.

Hi; after updating my mac controller, it appears the Beta version on the application-controller...how to come back to the regular application? I don't want to be a beta tester...

I have a sonos connect hooked up to a multi zone AVR that powers numerous sets of speakers around the outside of my house. Some of the more distant listening areas are past the range of my WiFi despite my efforts to boost its coverage. For other reasons, I have my home router set up with a VPN server that allows me to remotely connect to my home network as if I am in the house. When logged into this vpn, I have control and use of all my networked devices just like I would if I was directly connected to my home network. Except Sonos. It just hangs at the ‘you need to be connected to a wireless network’ screen. Is there a workaround for this?? Obviously this would solve my WiFi range issue when needed. My preferred controller is an iPhone 7 and all my numerous Sonos devices are hard wired if it matters.