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Gertjan M
Gertjan M
Contributor I
October 30, 2018
Answered

Last.FM - No scrobble or double scrobble

  • October 30, 2018
  • 32 replies
  • 9646 views
I'm using my Sonos since last Thursday, and it all work very great. However, I've got a small problem including my Last.FM music service. I added my Last.FM account on thursday, and it started "double scrobbling" all the songs that I listen to. I remember that since a couple of months Last.FM-account is connected to your Spotify-account, so I realised that I probably don't need to add the Last.FM service on my Sonos. However, when I turned Last.FM on my Sonos "off", it stopped scrobbling at all. When I turn it back on it starts double scrobbling again.

Anyone got any idea how to fix this?
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Best answer by Gertjan M
I think I found the problem. Since a couple of months your last.fm account is already embedded in spotify (once you activated it).

However, it looked like that when I was playing music through the sonos app, it didn't register the song as "Played through Spotify", so no scrobble. However, those scrobbles are only added at an X point in time (I think once I opened spotify on my phone on the Wi-fi). Then it started syncing.

So, for me the problem is solved, by actually not using the Last.FM in Sonos.

32 replies

Edward R
Edward R
Retired Sonos Staff
November 1, 2018
Hi, Gertjan. Could you try removing and re-adding the service for us? It sounds like a very odd issue. If that doesn't work, not to worry, we can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.
Try searching our articles for help with your question: https://www.sonos.com/en/support
    Gertjan M
    Gertjan MAuthor
    Contributor I
    November 1, 2018
    I just removed and reinstalled it - thanks for the tip. I'll see if it will work.
    Gertjan M
    Gertjan MAuthor
    Contributor I
    November 5, 2018
    Hi Edward,

    A really strange thing happened. After re-installing the bug looked fixed, however when I check my Last.FM now, the same problem appears again.

    Interesting (this happend the first time as well) is that the double scrobble doesn't happen at exactly the same time (but a couple of minutes apart, like one scrobbles at the start, the other at the end of the song).

    Any other suggestions how to fix it?
    Edward R
    Edward R
    Retired Sonos Staff
    November 14, 2018
    Apologies, Gertjan. I completely missed your response so I'm happy to jump back in. Just to test one thing, if you remove and re-add the service again, does the bug then go away temporarily once more, I wonder? It's more for testing purposes, by no means do I suggest you continuously do this. It might also be helpful to provide a diagnostic, just in case something stands out there. Could you reply with the confirmation number? Thanks in advance.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    Gertjan M
    Gertjan MAuthor
    Contributor I
    November 19, 2018
    Hi Edward. I tried it again last weekend, and the double scrobbles still appears. Interesting thing is that the double scrobbles do not happen on exactly the same time (a couple of minutes apart).

    Code: 2413927008
    jimlambe
    Contributor I
    November 24, 2018
    This isn't a very odd issue, I raised this as an issue a while back (I am still getting double scrobbles but only when using Spotify) The response was a simple from support "it's spotify" even though just using spotify on phone works perfectly. For me they don't repeat immediately but sometimes hours after sometimes showing with same time but mostly 2,3,4 minutes later. I hope this time round it get's resolved.
      Gertjan M
      Gertjan MAuthorAnswer
      Contributor I
      November 26, 2018
      I think I found the problem. Since a couple of months your last.fm account is already embedded in spotify (once you activated it).

      However, it looked like that when I was playing music through the sonos app, it didn't register the song as "Played through Spotify", so no scrobble. However, those scrobbles are only added at an X point in time (I think once I opened spotify on my phone on the Wi-fi). Then it started syncing.

      So, for me the problem is solved, by actually not using the Last.FM in Sonos.
        cobaline
        cobaline
        Lyricist I
        December 5, 2018
        Thank you, Gertjan!! I had the exact experience/question, and you helped solve it perfectly. Appreciate the help!! Happy scrobbling 🆒
        ?
          LocalH
          Lyricist I
          December 14, 2018
          Hi everyone,

          I do think the whole thing is a bit more complicated and may also be a little bit related to Amazon Alexa

          At first:

          I have two Sonos Ones in my Office Room and a playbar with two Play 1 in my living room.

          I have a Spotify and an apple music account which I both want to track with last.fm
          I also want to track when I'm on the go with my iPhone (Apple Music won't work)
          Since a couple of month spotify is integrated into last.fm so I added my credentials there, which works perfectly on the go.

          During working times I listen from my iPad or iPhone with Spotify Connect on my two Sonos Ones in the office.
          Everything is working fine when streaming Spotify in the office via Spotify connect

          Let's say I go to the living room in the evening, where I also have an amazon alexa device.

          I say "Alexa play that and that on living room"

          From that moment on, everything is messed up.
          All songs are doubled in last.fm
          And .. the really strange thing: the last 20 or 30 songs I streamed in the office via connect or also doubled now but appear usually the next morning

          Same thing happens when I use the alexa feature of the two sonos one in the office

          So my idea what happens is:

          - If I'm using Spotify connect Sonos itself is not transmitting to last.fm (but somehow remembering the last few songs)
          - if I'm using Spotify via Alexa or the Sonos App it is sending the songs to last.fm but also last.fm itself is counting the songs, so I have the doubles

          I could off course disable the connection between Sonos and last.fm which may solve this, but in this case I won't have last.fm statistics if I listen to Apple Music through Sonos

          It would be nice if we are able to select inside the last.fm plugin of Sonos which music services it should transmit.
          So I can disable Spotify because it is already counted anyways
            TheHans79
            Lyricist II
            December 17, 2018
            The only problem is: Spotify will only scrobble the last 50 songs when it gets the chance to scrobble. It's a max of the offline cache I think.
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