Contributor I

Answered

Last.FM - No scrobble or double scrobble

Forum|Forum|7 years ago
October 30, 2018
32 replies
9646 views

I'm using my Sonos since last Thursday, and it all work very great. However, I've got a small problem including my Last.FM music service. I added my Last.FM account on thursday, and it started "double scrobbling" all the songs that I listen to. I remember that since a couple of months Last.FM-account is connected to your Spotify-account, so I realised that I probably don't need to add the Last.FM service on my Sonos. However, when I turned Last.FM on my Sonos "off", it stopped scrobbling at all. When I turn it back on it starts double scrobbling again.

Anyone got any idea how to fix this?

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Best answer by Gertjan M

I think I found the problem. Since a couple of months your last.fm account is already embedded in spotify (once you activated it).

However, it looked like that when I was playing music through the sonos app, it didn't register the song as "Played through Spotify", so no scrobble. However, those scrobbles are only added at an X point in time (I think once I opened spotify on my phone on the Wi-fi). Then it started syncing.

So, for me the problem is solved, by actually not using the Last.FM in Sonos.

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B

Bruno_2

Lyricist I

Hi, Gertjan. Could you try removing and re-adding the service for us? It sounds like a very odd issue. If that doesn't work, not to worry, we can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance. I don't have the feeling any of the above replies provides a real solution to this issue. I have been experiencing the same issue for quite some time and don't find a solution. I have a set-up with a PC and android phone being used to play spotify. If I use spotify on the phone with external 'bluetooth' speakers or directly linked to an hifi through the headphones connector, scrobbling to last.fm works perfect. If I use my sonos set-up without the last.fm service, nothing gets scrobbled. If I activate the last.fm plugin on sonos, I get double scrobbles and with the same behaviour as described above: with a delay and a shift in the timestamps

Who can solve this?

Airgetlam

No, it doesn't. It has a suggestion to try something, with a request to submit additional data if it doesn't work. I don't see that it purports to be "a real solution to this issue".

Perhaps if you were to assist in the figuring out of what the issue is by submitting additional data for them to review, there might be a more permanent solution.

Bruce

S

sonos_user_foo

Lyricist II

Hi, Gertjan. Could you try removing and re-adding the service for us? It sounds like a very odd issue. If that doesn't work, not to worry, we can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance. I don't have the feeling any of the above replies provides a real solution to this issue. I have been experiencing the same issue for quite some time and don't find a solution. I have a set-up with a PC and android phone being used to play spotify. If I use spotify on the phone with external 'bluetooth' speakers or directly linked to an hifi through the headphones connector, scrobbling to last.fm works perfect. If I use my sonos set-up without the last.fm service, nothing gets scrobbled. If I activate the last.fm plugin on sonos, I get double scrobbles and with the same behaviour as described above: with a delay and a shift in the timestamps

Who can solve this?

This is 100% accurate. I play through spotify or music library.

-When last.fm app in sonos is installed I get double scrobbles on Spotify
-When last.fm app in sonos is installed I get correct scrobbles when playing via my Music library
-When last.fm app in sonos is not installed I don't get any scrobbles in Spotify or music library

Please fix or let me know how I can help

S

sonos_user_foo

Lyricist II

Bump, still getting double scrobbles.

S

snurreKanin

Lyricist I

I also have same problem. Tried different things, disable last.fm scrobbels, uninstall, enable scrobbels.... Its either no last.fm scrobbels or double but i only get this problem when i play from sonos app. As in when i use spotify in sonosapp as alarmclock.

S

sonos_user_foo

Lyricist II

Why is this marked as answered? It still does not work.

S

sonos_user_foo

Lyricist II

Bump. Sonos to Spotify scrobbling does not work

pwt

Virtuoso

I'd contact Spotify about this. It appears that when playback is via the Sonos app and using Spotify's Sonos-specific API, Last.fm scrobble settings are ignored. Only Spotify can address this.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

arcadelt

Enthusiast I

This is a very vexing problem. The simplest solution is to turn off scrobbling within Sonos, but that means you will miss scrobbles of songs played outside of Spotify (not Music scrobbles are any better).

T

Translation

Lyricist I

I agree - this question is not answered. Sonos has stopped scrobbling entirely -- from Soundcloud, from Spotify, from Bandcamp. I use a manual scrobbler to make up for it but it's needlessly time-consuming with e.g. Spotify playlists. Help!

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