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paulchambers74
Contributor I
June 3, 2019
Question

Lock screen control disappeared on Android smartphone.

  • June 3, 2019
  • 4 replies
  • 936 views
Lock screen controls disappeared a month ago and I don't have any Apple products. I asked Sonos about this and they did a diagnostic but still the lockscreen controls don't appear. Is this a permanent change? If so, why didn't Sonos just tell me that instead of treating it as a problem that should not occur?
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      4 replies

      ratty
      ratty
      June 3, 2019
      Are lock screen controls enabled in Advanced Settings?
      paulchambers74Author
      Contributor I
      June 3, 2019
      Hi ratty. Yes they are enabled.
      ratty
      ratty
      June 3, 2019
      Hmm. I would try removing and reinstalling the controller app. When you start it, be sure to tell it to add to an existing system. You do not want to set up a new system.

      By the way, which version of Android is it?
      Qukaka
      Lyricist I
      September 15, 2019
      Same problem here on Samsung A8 with Android 9...
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