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paulchambers74
Contributor I
Jun 3, 2019 4:26 PM UTC
Question

Lock screen control disappeared on Android smartphone.

Lock screen controls disappeared a month ago and I don't have any Apple products. I asked Sonos about this and they did a diagnostic but still the lockscreen controls don't appear. Is this a permanent change? If so, why didn't Sonos just tell me that instead of treating it as a problem that should not occur?
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      4 replies

      ratty
      ratty
      Jun 3, 2019 4:28 PM UTC
      Are lock screen controls enabled in Advanced Settings?
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      paulchambers74Author
      Contributor I
      Jun 3, 2019 4:47 PM UTC
      Hi ratty. Yes they are enabled.
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      ratty
      ratty
      Jun 3, 2019 4:50 PM UTC
      Hmm. I would try removing and reinstalling the controller app. When you start it, be sure to tell it to add to an existing system. You do not want to set up a new system.

      By the way, which version of Android is it?
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      Qukaka
      Lyricist I
      Sep 15, 2019 12:20 PM UTC
      Same problem here on Samsung A8 with Android 9...
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