Controllers & Music Services

I cannot seem to find an app in the appstore for Sonos Controller. How do I connect from a macbook pro to my sonos systems?

Hi Team,  I tried adding another music service and the option is greyed out, inactive on my android Sonos controller.  I them went to check for system updates and it says I need an update, currently have Version 10.5.1 - Build 53371041.  Clicked on update and it took me to Google play store, which then presented two options - uninstall or open. Selected open and it cycled me back to controller to update, this loop went on for several tries and now I need your help. Thanks,Chris M. 

Xiaomi TV remote not detected by playbase IR. Is there an alternative or workaround? Sonos app volume works fine. Thanks

There is no More tab in the Sonos app

I'm setting up overhead music in the office and showroom. I am using WiFi, that is open to all employees. How do I password protect or disable Airplay option so employees are not accidentally (or on purpose) take over and broadcast whatever they pleased from their phones?

I just subscribed PureVPN from Halloween Deals and since I am a newbie I need your guys help to install it.Thanks

I have purchased a ikea symfonisk bookshelf & wanted to know if I purchase a sonos play 1 sl will they connect & play music at the same time, or are they not compatible. 

Disappointed when I received this message when starting the app to play from my iPad. Not interested in having to pay for a service to stream from my music collection. What’s driving this decision? Note - creating an incentive for me to search for another music solution in my home. Can’t begin to describe how unhappy I am. Have been so happy with Sonos and bragged about the system to friends. That sounds like I’ll have to do a 180. Any one else feeling the same?

Hello friends, I am trying to do sound normalization in Windows. How can I get it done?  

I received an update of the sonos app on my android. After the update I cannot manage my system anymore.  I tried to reconfigure many times the app and the sonos system...but nothing, it does not work.  The sonos system 5.1 works correctly with my spotify app or my t TV but I can't control it with the sonos app, it says that I have to configure the speaker in a blank screen... but it is not true because they are already configured.  May you help me ? Thanks

I have sonos controller 10.5.1 on android but in the app system updates keeps saying the app needs updating but there isn't a update in play store anybody else having same problem 

We recently bought two Sonos One SLs to use in our lobby. However, I just realized they have AirPlay turned on. How do we disable it or password protect it? We don’t have the ability to access our network settings or add another network just for the speakers. Right now, anyone who is on the same network can play their own music. We can’t have that!

I started using a Sonos speaker as an alarm.  Fine, but I would like the radio to play only in my bedroom when the alarm starts.  So that’s how I have set the alarm.  My day now starts with this speaker ungrouped because that’s what the alarm does.Then when I am up and about, I like to play the same radio downstairs too.  So now I have to create a group every morning and set volumes for each speaker (4 speaker system).  If I don’t, I can hear the radio out of sync in different rooms.  Like most people who spend all this money on Sonos, it is to have the benefit of a multi-room system - I like to be able to walk around the house and hear the radio in sync throughout.It is so cumbersome and frustrating.  My experience with Sonos is that I have some amazing hardware with software that seems to stand in the way of how I want to live.Solutions that would be terrific are:I have tried IFTTT automation but it doesn’t control grouping (yet?) why does Sonos need groups?  Surely it would be easy

I’m trying to set up my daughters Kindle Fire HD to play spotify via our sonos speakers.  It recognises that there are speakers to connect to but won’t connect.  It just stays ‘Connecting...’ It is trying to connect as if I’m playing via through the sonos speaker from my iphone it stops that device playing on sonos but the kindle fire never connects.  Very frustrating and don’t know what to do.   Any advice?

Hi Folks, I’m considering buying a pixel slate, which runs Chrome OS and has the ability to run Android apps. Reading through older post about running on Chromebooks (which also use Chrome OS) it seems like the controller may or may not run on chrome OS. Can anyone give me the latest on if the Sonos controller andrioid app runs on Chrome OS? I’m particuallry interested to hear from you if you actually own a pixel slate and know if it works, tho if you have other insight from using Chrome OS on other devices I’d love to hear from you too! Many thanks in advance! ~Drew

Hi there, I types my username and password into the sonos app on my tenants device so he could control bass and treble. But he has moved my volume limits to 100%. How do I unclog him out of the sonos app so he cant gwr to those settings. Thanks. 

On here partly to vent my frustration, but also to ask for advice.  I’m running iOS 10.3.3 (the last Apple update available to my older generation iPad, which incidentally meets all of my needs), but after updating to Sonos 10.5 I couldn’t understand why certain controller options (e.g. Add a Service/Rescan local Music directory) were greyed out.  Searching this site, I believe that Sonos have just disabled these functions for my operating system version.  Why was this important change not communicated? e.g. an email/ in the release notes (it just says performance improvements/bug fixes), or a pop-up?  If I’d known, I could have decided not to update rather they have my system crippled.  I’ve been trying to work out how to add Apple Music, to which I’ve just subscribed. I have a Windows 10 PC, so downloaded the Windows controller. Yes, I could select add a service, but the system said ‘sorry Apple Music can only be added on iOS or Android devices’. (Drat!).  Ok - so my neighbour has an

I want “My library” (or whatever it’s called in the English version) in the Spotify tab to be on top since I’m not interested in Spotify’s advice. Since some update Spotify have added a multitude of categories and placed “My library” at the bottom. This is annoying, especially on the iPhone where I have to scroll a lot to reach the bottom. Is there anything to do about this? To put “My Library” on top?

As of 10/28/2019 version 10.5 of the app requires Android 7.0 or later. We purchased a PLAY:5 planning to use our Android 6.0 phones to set it up. Is the 10.4 version still available? Otherwise a new phone ($$) or we own a boat anchor.We plan to use it exclusively as an internet radio.Any helpful info will be appreciated.

Sonos on my iPhone no longer lists “songs on this phone” as an option. How can I listen to my iTunes library on my sonos?

I’ve just received an offer to get a discount off the purchase of a Boost to replace my Bridge, claiming better performance. (Before end of year offer)I’m not aware of any issues with my Sonos system.Is the Bridge going to remain in support or is it being dropped/obsoleted in the near term?If not then I see not need to spend funds for no apparent gain. Perhaps a Sonos Support Employee can advise on this, please?

 I have a Sonos Connect device that's connected vie digital connection to my home hifi Dac's. I want to enjoy the highest available Hi-Res streaming Audio available , In Tidal , there is a HIFI stream account and Premium account. the HIFI is about $26 a month that 2.5 more expensive then the premium billed. Is the Sonos Connect device can accept / deliver the 1411Kbps that in the HIFI expensive account ? I want to choose the right Tidal account but its depend on the Sonos Connect capabilities. Thanks

I asked this Apple / Trueplay question a year ago and went with a borrowed phone, now have a few more Sonos and wanted to get my own Apple whatever but the Sonos support page is pretty much no help.---------https://support.sonos.com/s/article/3222?language=en_USSupported mobile devicesTrueplay tuning is available on all fully-supported iOS or iPadOS devices that can run the Sonos app,----------Trying a chat session was equally frustrating with the same answer.Not having owned an Apple anything since my Apple II how do I figure out what devices are fully supported? Knowing which will soon be unsupported so I don’t have to buy another soon would be good too.  

Trying to connect a Cambridge audio CD player to Sonos- using a coaxial digital output via digital to analog adaptor and from there to the rca inputs on the Sonos connect. My app shows line in disconnected greyed out - I can see CD player below as a source but can't activate as the line in is the issue-  suggestions?? Have powered off- doesn't change.

My Pixel phone just got updated to Android 10 and now there is no song listed on the lock screen. Just the artist and the controls. What happened? I tried to search for the answer but search is horrible on this forum. There is no way to sort by recent, it just jumbles them all up trying to show you what is relevant (it failed). Thanks - Steve