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Fez33
Trending Lyricist II
Nov 21, 2019 1:05 PM UTC
Question

sonos controller android app

I have sonos controller 10.5.1 on android but in the app system updates keeps saying the app needs updating but there isn't a update in play store anybody else having same problem 

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    18 replies

    Airgetlam
    Nov 21, 2019 3:50 PM UTC

    Are you certain that it’s the app that is calling to be updated, vs the firmware on the speakers? 
     

    Also, there shouldn’t be an issue if you wanted to try deleting the app, and downloading a fresh one, since all of your data is stored on the speakers. If you do, when you open the “new” app, choose “Connect to existing system”. 

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    Bruce
    Fez33
    Fez33Author
    Trending Lyricist II
    Nov 21, 2019 6:17 PM UTC

     

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    Fez33
    Fez33Author
    Trending Lyricist II
    Nov 21, 2019 6:18 PM UTC

     

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    Fez33
    Fez33Author
    Trending Lyricist II
    Nov 21, 2019 6:20 PM UTC

    Sorry thats the  only way i could show what happens i have deleted the app and reinstalled it still no difference 

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    Ryan S
    Retired Sonos Staff
    Nov 21, 2019 6:27 PM UTC

    Hi Fez33, under Settings > System > About Sonos, do you see the same version for all of your speakers as well as your app?

     

    Also, can you check in the phone’s settings what the version of Android it’s running is? The Sonos app requirements are listed here.

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    Fez33
    Fez33Author
    Trending Lyricist II
    Nov 21, 2019 8:57 PM UTC

    All speakers are the same 10.5.1 my phone is running android 9  my tablet is running android 9 and both say the app needs updating  it works ok but when you go to system check updates this is what it says 

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    Nov 22, 2019 1:03 AM UTC

    Just want to chime in and say that I have the same problem.

    I see the same things shown in the screenshots of Fez33.

    My app has version 1.5.1, while my speakers (2x Sonos Play:One and 1 Sonos Play:5) all only say version 1.5

    I too use Android 9 (EMUI 9.1) and downloaded the app from the German Playstore. Maybe the app update wasn't made available for all countries, so it doesn't show up for everyone inside the Playstore, but the Sonos servers communicate with everyone worldwide so that's why inside the app it shows that we're supposed to update the Sonos app?

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    Zark
    Trending Lyricist I
    Nov 22, 2019 1:33 PM UTC

    Same here! I have cleared the Play store cache and data and stopped it. 

    On reload The play store is reporting 10.5.1 as the latest verison of the app.

    I am also on Android 9 as well

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    Contributor I
    Nov 22, 2019 3:47 PM UTC

    I also have the same problem…. but it only happens if I manually check to see if updates are needed. When I do that, I get the message that an update is needed and am directed to the play store where it simply says to open the app.

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    Stanley_4
    Grand Maestro
    Nov 23, 2019 8:39 AM UTC

    Same thing here, hopefully Sonos will address it in the next update.

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