can't use the Sonos app anymore after the new update

Forum|Forum|6 years ago
November 28, 2019
7 replies
457 views

I received an update of the sonos app on my android. After the update I cannot manage my system anymore. I tried to reconfigure many times the app and the sonos system...but nothing, it does not work. The sonos system 5.1 works correctly with my spotify app or my t TV but I can't control it with the sonos app, it says that I have to configure the speaker in a blank screen... but it is not true because they are already configured.

May you help me ? Thanks

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N

NLowell

Lyricist I

Same with me! I have 7 speakers and none of them will connect with Spotify. Tried through Alexa, through Sonos and through the Spotify app. I can play all other sources including Pandora but when I try to “browse” Spotify in the Sonos app it says it can’t connect...

N

NLowell

Lyricist I

When I try to reauthorize Spotify it says “check your network connection”. Yup, it’s fine! I removed it and try to re-add, same thing “check your network connection”. Yet I’m streaming from Pandora just fine. Looks like they bonked the Spotify connection somewhere...

C

caschumann

Contributor I

Same here - IOS devices with SONOS app as well a laptop with SONOS app as well as Alexa all cannot utilize Spotify. I can get to SoundCloud and others - which is nice. But - most of my listening is on Spotify streams. A reboot of any of the controllers doesn’t help. And I really don’t want to go unplug and re-plug 20+ sonos devices to reset while trying to cook Thanksgiving Dinner for 20 some people coming over today.