Services keep disappearing from browse menu

  • 3 December 2020
  • 1 reply

music sevices keep going away in IOS app. when i start the app. all my sources are missing except the default ones ( library, sonos radio, and tunein), if i go into settings and add one of the missing servies back, then they will all re-appear. this happens almost every time. Also any songs or podcasts in the queue from any of the missing services won’t be available until I do this 


Best answer by ClausN 3 December 2020, 09:10

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1 reply

Have you rebooted your system as suggested when you reported a similar issue 3 years ago?

If that does not help, submit a diagnostic and post the number here for Sonos staff to investigate or call Sonos Support to discuss the diagnostic.