In the last few weeks the Fast forward / Rewind bar has dissapeared from both my iphone Sonos app and Mac app. This is when playing music from my NAS drive. It was working absolutlely fine up to a few weeks ago and now with the same tracks it doesn’t show. Any ideas?
Answered
Scrubbing or Fast forward / Rewind bar no long showing
Best answer by Rowena B.
Hi
First, I’d like to ask a few questions to isolate the issue and to provide you the troubleshooting steps to resolve this.
- Did you check for any updates on the Sonos app?
- On iOS or Android > From the Settings tab, tap System > System Updates > Check for Updates.
- Did you try to reset the Sonos app on both of your devices? Did it fix the issue?
- In the Sonos app, go to Settings > App Preferences > Reset app > follow the steps on the app
- Open the Sonos app and connect to your existing system
- Have you tried uninstalling and reinstalling the Sonos app?
- Have you tried rebooting reboot your network devices, all your Sonos products, and force close mobile controllers to refresh the connection?
Please submit a diagnostic report from your Sonos system for us to check what might be causing this issue and include the confirmation number in your response. Let us know if you have any questions. We’ll wait for your reply.
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