Moving things up and down on the screen IS NOT PERSONALIZING thing. Adding or removing things IS PERSONALIZING thing. The home screen now is overcrowded somehow. I need an option to remove some things that I don't use not to only push them to the bottom of the screen. Common guys it as a phone screen not a tablet or a pc. And what is this message 'the system not found' or something like that. I am in my profile and see every sonos product but only when the app is working properly. WHEN THE APP IS NOT WORKING PROPERLY obviously it is the above message. What about queue - my 20 years old cd sound system has a program button to queued some tracks from cds - the new sonos app not have a queue option anymore. I am going to use Spotify connect to use sonos products not the sonos app. The only reason to use sonos app is to add new sonos product but DO I WANT TO ADD ANY NEW SONOS PRODUCT TO MY SYSTEM !?

Feedback on the usability. 

Overall, I like the app on both iPhone and iPad. The last 2 releases seem faster and list my rooms quicker than the earlier release 

When there is a message displayed in landscape mode ( how to use the app, then about the new headphones), I couldn’t hit the cross to remove it. Tried several times and only succeeded in launching the linked page each time. So a bigger cross please or more tolerance.

Also, on the iPad, the images in this message were unnaturally stretched to fill the width in  landscape mode. 

Thanks 

I have being installing Sonos since soon after it came out. And if I have to sum up a single frustration thing about Sonos, and nearly all my clients would concur;

is replacing an app that everyone is familiar with in operating on a day to day basis, with a completely new layout, that requires a whole new learning curve. There is extremely little information accompanying the new app in its layout and ‘how to’ navigate the new layout. Familiar icons and locations to access for day to day operation are gone and replaced with new ones or removed altogether.

The consensus among my clients is, each replacement app is more difficult to use and not the least bit intuitive.

While you IT engineers are designing this new layout with new features, to perhaps access some streaming platform, they are very removed from how the end user, your customers, would like to have it designed.

A large number of my clients are somewhat tech savvy, but they all collectively agree, that each new app is less intuitive than the previous, and that if certain parts require updating, then focus on that area for its ‘fix’.

As they say, ‘don’t throw out the baby with the water’.

And, for each new layout, please include a link with a simplified menu layout instructions for day to day use.

Thank you.

Seems that it’s necessary to completely rebuild our libraries for the new version and there’s no access any more to it from the mobile app.  Can see things that I have started from the desktop but cannot search for or play my own songs from the mobile app!

This would all be somewhat forgivable were it not for the fact that they did this to us all when they discontinued support for the older products.  It was not until everyone noted their complete and utter discontent that they agreed to continue to provide updates to S1.

Like so many here I think that it’s ridiculous that I should have to fire up my laptop or go downstairs to my desktop should I decide to listen to some of my own music while in bed or while entertaining!  What makes this even worse for me is that they did this only a couple months after I paid thousands to update all of my Sonoses!  Now I’ve got everyone in the house complaining to me that they can no longer access their music because of my update!!!
 

I’m not impressed and even feel betrayed by Sonos.  It’s not as it they produce the cheapest (and perhaps even not the best sounding) product out there.
 

For Sonos, this was an especially foolish move when one considers that products like Wiim Amp offer the same kind of functionality as Sonos (arguably more) for less money! 
 

I suggest that we all show our discontent by urging everyone we know to avoid Sonos products, including the new headphones that they would like us all to buy, until they put it right.

Pretty much sums up my initial experience with the app. I was like, “The person who designed this has no user experience (UX) design experience. The sad part is that the company has a head user experience designer. Like I don’t get it. Perhaps they were forced to make changes suggested by someone else. I won’t say who though because I don’t want my post deleted again for mentioning He Who Must Not Be Named. 

Posts don’t get deleted just for criticizing the CEO’s job performance (if that’s who you are talking about).  However, personal attacks, profanity, and over the top ignorance/slander are against the TOS, and will be moderated.

I made a joke that it was his business strategy to get everyone to buy an Arc so they could listen to the Sonos Ace headphones in everyone room. Even put a silly face emoticon with it to emphasize it as a joke.

Please explain how that is a person attack, profanity, or over the top ignorance / slander?

I can’t say.  I’m not a mod and I’m not privy to their reasons.  I do know that in the past, they have been pretty lenient with dissenting comments, going so far as to allow dissent which (IMHO) goes far over the line, even while reeling in commentary that is pro-Sonos.  I don’t know if that has changed, but perhaps the idiocy shown around these parts in the last week or so has modified their policy.  They are only human. 

Either way, that’s a question for them (and by the way, it is usually explained in a PM if you haven’t looked there). 

I posted the comment I mentioned on the sixth page of the new headphones announcement. I no longer see it there and I don’t have a PM about it.

You agree what I said was pretty tame though, right (compared to what some others have said)? That’s why I’m confused why it got deleted as well, since it was evidently a joke criticizing the CEO with a fictitious and absurd business strategy I imagined (that of course no one would fall for).

My whole point of replying here is you said “Posts don’t get deleted just for criticizing the CEO”. Well apparently they do. Why? Who knows, as you said.

Sonos are on the ropes, struggling to deal with the backlash and clear negative sentiment of 1000s of loyal and passionate customers, I think we can expect irrational behaviour rather than them acknowledging a monumental screw up and adequate remedy. Disappointing though!

 

 

And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.

 

All the above applies to the Android app, also.   For comparison, here's the Wiim Now Playing screen (note the metadata also!)

 

Danke.
Wiim? I think I just found the replacement for my old Sonos Connect (S1) that feeds my headphone amplifier. 

 

As I’ve stated before, no company admits anything, their lawyers won’t let them.  Anybody seeking an admission of guilt or an apology from the CEO isn’t living in reality.  As to the remedy. they have already begun a series of fast tracked fixes, and despite the sheer number of posts, the furor seems to be slowing. It’s certainly slowing faster than the months/years of screaming in here over the S1/S2 split, which still elicits profanity riddled, psychopathic posts to this day. 

Here is a draft statement I propose that Sonos uses ... We hear you! We messed up and disappointed you our loyal customers and Sonos evangelists on which we depend to propagate our brand and the quality of our products. We are not a 'fruity' organisation where what we say goes unchallenged and we welcome and embrace the feedback we have received. We are sorry and doing everything we can to address the concerns you have raised and to ensure your music listening experience is returned and your faith in us is restored.

I tend to agree sadly  

Yeah, that isn’t getting past the paralegal, never mind the actual lawyers.  Like I said, it’s best you temper your expectations to reality, you will be far less disappointed. 

I know but one can try! Tongue in cheek, all of it. They have set their course and sadly that is now the path we are on, like it or not. ‍♂️

The Verge article does have the CEO admitting that they messed up in not communicating the features removed in the update but he doesn't seem to want to admit that pushing the app out incomplete was the wrong call (especially considering beta testers indicated it was definitely not ready for launch).

The missing functionality is less of a concern for me personally although for others that is a big issue which I recognise. My issue is the approach taken by Sonos and the fact, for me, that the app is incredibly slow and unresponsive making the simplest of tasks painful when listening to music through a quality system should be a pleasure, that has been taken away by the poor quality app!

The new app is a complete disaster it used to be so easy to use. Also Apple tracks nearly alwsy fail to play. 

I keep getting the error message SOMETHING WENT WRONG, PLEASE TRY AGAIN, over and over again!

But I didn’t do anything wrong, SONOS did!

I decided not to update the app on my iPad but the update was forced this morning. FRUSTRATING AND SO ANNOYING! Please listen, SONOS developers!!

I am certainly not a fan of the new app.

It is slower to play selected music, Finding which speakers to play on is clunky, changing the volume is clunky, navigating my personal music library is more difficult and the search function doesn’t even look at my music library.

I personally feel that the updates over the past few years have steadily made it more difficult to use, and certainly the search functionality has deteriorated. 

is it possible to manipulate the volume from outside the app on Android? If so I may need to invest in an android device to make the app a bit more useable.
 

The New Improved App does not work for me at all; can’t find system, can’t connect… using iPhone 13.

So this morning I was looking at the situation, after once again trying to connect a Move speaker (insanity, expecting a different outcome?) on my Mac and realized I had an older version of Sonos controller. So, I gave it a shot and wow, the Move was there (but not the One that I have in another room). But running to the room where my Mac lives is really not convenient, especially when the Move is outside. No big deal, but I find it very interesting that the App on my Mac has no problem connecting to the system. Now if I could find a way to add the One speaker...

Update: I was able to add the One speaker to the Mac controller. I did this by unplugging and pushing connect button. When I first tried I hit the play button and Music from Sirius XM was playing. This was a station from several days ago when I was last able to get music through Airplay. Laughable!

Sometimes decides which speakers it’s going to use by itself. Volume very slow to respond if at all and sometimes gets it wrong. 
 

have renamed 2 Move speakers several times and they keep going back to “Sonos”

The new App is a throwback to the early 2000’s. I am all for nostalgia but c’mon…