Hello, I have a new Phone and New router, with Sonos Play 1 speakers. The router is 2.4G and 5G. I renamed the 5G so I can set up Sonos using the 2.4G connection. I connected my computer using the 2.4G, and tried to set up Sonos from the computer, but the PC controller told me I MUST set up with my phone. But….the Pixel will only allow a 5G connection which I cannot override to use the 2.4G connection. This means I cannot set up my sonos speakers. Any help would be appreciated.
Cannot Setup with PIXEL 6A due to PIXEL only allowing 5G
Best answer by Airgetlam
First, I think the data you’re taking in splitting the channels is erroneous. It does sound like there’s a network issue with the old router, as a guess simple duplicate IP address concerns, certainly nothing that would end up in a new router. But dropping in a new router should be relatively easy, especially if you follow the the new router - installation instructions FAQ. Or even just set up the new router with the same SSID and password, in which case there would be no reason to touch the Sonos at all.
Have you called Sonos Support directly to discuss it?
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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