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Apple Music "Unable to browse music"

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129 replies

H

Hi @andypower21 (et al)

Welcome to the Sonos Community!

Just to let you all know, we are actively investigating this issue, but currently we do not have an ETA on a resolution.

If you experience this problem, first please test other sources on your Sonos system - if other sources are affected too, then the cause of the problem may be elsewhere, in which case I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Some customers have found that removing the Apple Music account from both Sonos and from the Apple Music app, then signing back into the AM app and then adding the account back onto Sonos fixes the issue. Instructions to remove your account from Sonos are on our Remove a music service account from Sonos help page. To remove the account from the Apple Music app on iOS devices, you will need to sign out of “App store, Books, Music, and Podcasts”: Settings > Name or Apple ID > Media & Purchases > Sign out. Once done, you can sign back in, then add the Apple Music service to Sonos once more.

If this does not help, I recommend you get in touch with our technical support team, who can try our test accounts on your system and take some details to aid the investigation.

As a workaround if you have AirPlay-compatible speakers (those with touch-sensitive panels instead of physical buttons), you can initiate Apple Music playback on your Sonos system by starting it in the Apple Music app instead of within the Sonos app, and AirPlaying to Sonos: Stream AirPlay audio to Sonos.

I hope this helps.

Have tried deleting, signing out and setting up again. Didn’t resolve the issue. I’m also on the apple family plan. SONOS, please sort asap

Corry P
Userlevel 7
Badge +18

Hi @andypower21 (et al)

Welcome to the Sonos Community!

Just to let you all know, we are actively investigating this issue, but currently we do not have an ETA on a resolution.

If you experience this problem, first please test other sources on your Sonos system - if other sources are affected too, then the cause of the problem may be elsewhere, in which case I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Some customers have found that removing the Apple Music account from both Sonos and from the Apple Music app, then signing back into the AM app and then adding the account back onto Sonos fixes the issue. Instructions to remove your account from Sonos are on our Remove a music service account from Sonos help page. To remove the account from the Apple Music app on iOS devices, you will need to sign out of “App store, Books, Music, and Podcasts”: Settings > Name or Apple ID > Media & Purchases > Sign out. Once done, you can sign back in, then add the Apple Music service to Sonos once more.

If this does not help, I recommend you get in touch with our technical support team, who can try our test accounts on your system and take some details to aid the investigation.

As a workaround if you have AirPlay-compatible speakers (those with touch-sensitive panels instead of physical buttons), you can initiate Apple Music playback on your Sonos system by starting it in the Apple Music app instead of within the Sonos app, and AirPlaying to Sonos: Stream AirPlay audio to Sonos.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
R

I am having the same issue - Apple Family Account.

 

C

I got the error message a couple of days ago, but now it works just fine. Not only that, but now selecting Apple Music in the music services list, I get the full Apple Music home screen with all the same music suggestions of the native iOS app. Before that, I was still getting the very old “for you” tab.

G
Badge

Got the same issue for days now. Before this i was not always able to start certain playlists from my collection of playlists. This is going on for a few months now. I am forced to work with Deezer again because i don’t have the impression Sonos or Apple find this a high priority. I conclude Sonos and Apple Music is one combination you’d better avoid using. Ridiculous 

A

I am having the same problem this is so annoying

 

S
Userlevel 3
Badge

Still have the issue. I can search my playlists by name via the search but when I select it in the app, it then says “Your library is currently unavailable, please check back soon” is anyone else seeing this?

To my knowledge SEARCHING for music on apple music works completely fine for me, except for when I want to play something from my library. 

It would be nice if we got an update from Sonos… I prefer to use the app instead of AirPlay on my phone...

C

Same issue for me, have logged out, uninstalled, reinstalled in every permutation I can think of with no luck. Apple Music results will show up in Sonos’s search, and can be played that way, but no way to browse Apple Music through the Sonos App.

 

Frustrating as I just pulled the trigger on a 2 month free trial of Apple Music to see if I should shift over from Spotify, so this is not a great start to my Apple Music experience!

M

Exactly the same scenario for me. Have repeated the steps above many times,  to not avail. After the debacle of S1 to S2 not being compatible, everything was upgraded to S2, including 7 Connect powered amps. 
 

Now further issues which Sonos can’t seem to resolve. 
 

Sonos, fix the Apple Music connectivity issue…!

L

I’m having the same issue. Definitely a bit frustrating. Hope they’re listening and get to the bottom of this soon. 

J

I’m experiencing the same exact issue as everyone else on this thread.  I also have an Apple Music family account.  My wife can view the Apple Music browse screen via her account, but I can’t view mine.  I just see the “unable to browse music” error.  I called Sonos support and they ultimately instructed me to contact Apple support.  Despite this not making sense to me given I’m not having any difficulty with my Apple Music account via the Apple Music App I did contact Apple Music support and they told me that there isn’t anything that they can do.  I was then instructed to reach back out to Sonos support.  This is obviously pretty frustrating and the lack of decent support is surprising for a company like Sonos.

D
Userlevel 4
Badge +4

I fixed it by logging off on the pc, and re-authorize Apple Music in the iOS app on my iPhone. Then login again on the pc. Works fine now.

Didn’t work for me 

E

I fixed it by logging off on the pc, and re-authorize Apple Music in the iOS app on my iPhone. Then login again on the pc. Works fine now.

H
Userlevel 1
Badge +1

Yes, I did that

J
Userlevel 1

Has anyone tried deleting the Sonos app and reloading it?  Didn’t really want to do that if it’s not going to work.

G
Userlevel 2

Same issue here too.

U

For me the only two things that show up are Last.fm and Tunein Radio. NOTHING else. I can’t add a single extra thing. Also my unit just never connects. using airway is also bad, etc, etc,

J
Userlevel 1

Is this only affecting family use of ITunes?  I have my sister on the family access, she was able to use with her Sonos system until a few days ago, now only she has the same issue as reported here, my Apple Music works ok on her Sonos.

skullc
Userlevel 6
Badge +12

Odd mine is working fine, not had any issues browsing any section 

Network= livewire cpe pro 3 +eero 6 pro wireless
D

SAME ISSUE HERE! Called Sonos. They gave me the run around of logging out, etc. SONOS needs to fix this!! 

C

Same issue, started June 2nd. But although I can’t browse Apple Music on any of my Sonos devices, I can search Apple Music and play songs from Apple Music. Just cannot browse. Contacted Sonos Support as well and nothing helped (reauth, removing and adding service, restarting sonos speakers, restarting modem/router). May be related to the most recent Sonos app updates.

Same story here. I can enter the name of the Apple playlist I want to access, and it will display and stream without issue. Just can’t browse. 

U

Actually I can’t even use Spotify or Pandora sp what the hell. None of it works

U

I have this problem but I can’t add ANY music except Tune in and Last.fm

This happens all the time. One day it’s fine. The next day it sucks. I’m in the right region in my profile and everything there seems fine. This app and this product is sooo bad a buggy I can’t stand it. I’ve spent hours out of frustration wondering why a product that sounds so good and looks good and probably makes money why they can’t figure out the %^&*-ing software and connection. It’s beyond belief and utter nonsense. Who or why is programming this thing? I’m starting to think it’s a psychological experiment to make us lose our minds.

P

Same issue - very annoying!

Ken_Griffiths

Hello Sonos support, I’m also affected by the ‘unable to browse music’ issue for Apple music. I’ve tried the workaround mentioned in this thread but that didn’t solve the issue. 

I hope there’s a solution soon …..

Kind regards, Jeroen

Me too, but I suspect Apple are perhaps just rolling things out region by region and switching things over to their new interface. I’m just going to wait and see what happens. Diagnostic:1648954687

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