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Apple Music "Unable to browse music"

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129 replies

J

Hello Sonos support, I’m also affected by the ‘unable to browse music’ issue for Apple music. I’ve tried the workaround mentioned in this thread but that didn’t solve the issue. 

I hope there’s a solution soon …..

Kind regards, Jeroen

 

G
Userlevel 3
Badge +5

I just want to say that the new Apple Music interface in the Sonos S2 app works more than perfect both in terms of operation and sound quality on my Port and on my iPad and iPhone, here in Denmark

Are those people who have problems, people who do not use the S2 app and / or not use Apple products when operating Sonos ?

D

Hey everyone.

New to this forum but appreciate that it exists.  Got the “Unable to browse music” error today and found this thread.  Tried some of the suggestions to no avail.  I did find a workaround however (would prefer the Sonos app to work, but in the meantime) . . . . opened apple music on my iphone and and did an airplay to my sonos speakers.  It works. . . . 

Good luck everyone

S

Hi All.

 

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

 

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

 

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

Hi

I have the same issue. Super disappointed in the communication of Sonos on this. They for sure know the reason why it is not working but leave everybody in the dark. Unacceptable.! Sonos get to work! 

buzz

It has been my experience that Apple offers a beta period during which application developers can work with proposed Apple changes. While this is great, just prior to Apple releasing their “new improved”, Apple might make a late change, giving developers no notice or time to react, and this change might break the 3rd party App, Of course the Apple products will probably all work. This results in a clamor such as we are reading through here where the 3rd party is accused of being derelict, stupid, etc. In the public’s mindset, Apple never does anything wrong. 3rd parties waste a lot of time just keeping out from under Apple, rather than improving and developing their own unique products.

D
Userlevel 4
Badge +4

OK, I think I found a way to fix this.  Go into your STAR section (Recently played) and choose one of your apple playlists from there.  It played for me.  Then I went back into Music, chose Apple Music and it is all there again.  Hope it works for all of you!

Does not work for me doing this

H
Userlevel 1
Badge +1

Sounds like a long wait before Sonos is anything but an expensive paper weight!

controlav
Userlevel 7
Badge +23

This is 100% a Sonos issue. Sonos does not even have the decency to keep their customers informed, why would you give business to a company like that?

Sonos’ only error is to not list Apple Music as having a problem on their status.sonos.com - not much more they can do other than that. The other ~80 supported services all seem fine (well except for Amazon which has been in a poor state for a while now).

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
controlav
Userlevel 7
Badge +23

According to my app telemetry, the Apple SMAPI endpoint for Browse is return a http 500 error for a small percentage of customers. This is 100% Apple’s problem to fix, likely related to the new version they rolled recently which had much needed new features.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
H
Userlevel 1
Badge +1

This is 100% a Sonos issue. Sonos does not even have the decency to keep their customers informed, why would you give business to a company like that?

Ken_Griffiths

Hi, not using S2 app. 

Your online account says you have a Play:5 (gen1) and a Play:3, why on earth would you return any products to Sonos, particularly as this is just an Apple issue anyway?…it’s their music service plugin and it will more-likely be down to Apple to fix this one. 

G
Userlevel 3
Badge +5

Hi, not using S2 app. 


 

Ok this is then the problem, because the S2 app now works with a new Apple  layout and also streams / plays with an excellent sound quality.

H
Userlevel 1
Badge +1

Hi, not using S2 app. 

G
Userlevel 3
Badge +5

Does not work here. Problem started Thursday! The silence and inaction from Sonos is inexcusable. Anyone buying their products is out of their mind. I am returning my Sonos that I can. It’s pretty outrageous!


 

Try shutting down the S2 app (but perhaps you are not useing the S2 app ?) and restarting the app again, I think you will be surprised when it starts up again, layout and soundwise

H
Userlevel 1
Badge +1

Does not work here. Problem started Thursday! The silence and inaction from Sonos is inexcusable. Anyone buying their products is out of their mind. I am returning my Sonos that I can. It’s pretty outrageous!

G
Userlevel 3
Badge +5

It works again,  I have only used the app for a few minutes, but the app now works like a dream, and I think the sound quality has also been given a big boost.

I was considering terminating my Appel Music, but I will now wait and see.

 

M

OK, I think I found a way to fix this.  Go into your STAR section (Recently played) and choose one of your apple playlists from there.  It played for me.  Then I went back into Music, chose Apple Music and it is all there again.  Hope it works for all of you!

P

Same for us, we have reauthorized, restarted, removed and reinstalled, all to no avail.  Started after the update to the app………..SONOS please patch this!

N
Userlevel 1

Same issue as well.  Have tried every recommendation I could find, but nothing works.  Tedious!

 

K

Add me to the list of frustrated users experiencing this same issue within the last several days.  Have tried communicating the problem to Sonos via support chat, email, and a feedback survey.  Hopefully they are addressing this and will resolve soon.

B

same here...pleeeeeease get it sorted asap

M

I have the same issue. Three or four days ago I noticed for the first time when I tried to play apple music directly from the sonos S2 app I get the message “unable to browse music”. I have tried reconnecting by reauthorizing acocunt, by removing account. By signing in and out of both apple music but all te no avail. Reading this thread makes me believe there is nothing I can do from my end to fix the issue. It is either with apple or sonos or both. Please consider this a bug that needs to be fixed soon.

B

And same issue for me. Hope you guys are able to fix this issue soon. 
have a nice day everyone.

S

Any status update?  Is Apple or Sonos even communicating to fix this????

P

Same problem here. Although I am able to access my Apple Music songs & playlists through the “my sonos” tab

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