Amazon Music no longer working

I really hope it's fixed and not just my system still playing up.

Hi @furacaopr 

The reboot seems to have helped with the buffer situation - 100%!

I recommend no further changes - let’s just give things a bit longer. Regardless of what I see or don’t see, your experience is the point, and it sounds like that has improved!

Thanks a lot @Corry P. I appreciate all your help on this 😀

Hi Corry, unfortunately mine is still doing the same thing. Submitted a diagnostic ending 0111. That's a shame, was really hopefully with everyone else having success. Any thing else I can try?

It half worked for a short period. Played a full song. Then stopped, then started. Seemed like it was buffering which never used to be an issue. Then one speaker stopped and the other two carried on. And then they stopped. 

Just speculating here, I am in Canada and I don't know about @brokebike. But I see that you @Sammo123 is in UK.

Perhaps, just perhaps, Amazon fixed it in North America but not in UK 🙄

Hope that's the case. Corry said there was an sonos update Tuesday, I haven't had one since last week and no amazon music update all week.i have tried uninstalling and installing both apps again. But alas...

Update. Everything seems to be behaving a little better. I'm able to play amazon music for a while now. Had to restart everything twice, but it feels like getting somewhere.

Different topic, but whilst I was having issues with amazon music, I moved some music into my android music files. I have looked everywhere but I can find this anywhere in the sonos app that will let me play these? And suggestions?

Perhaps I was just slow to see the latest Sonos update or something. It’s weird because I have my apps set to automatically update… but yesterday morning I opened my app updates and sure enough, it said my Sonos app needed updating, so I did that, and ever since then my issue with playing Amazon Music has sorted itself out. I’m now on the second day of everything working as it should… so something changed, whether it was the Sonos update or something on Amazon’s end.

Big thanks to all, especially @Corry P 

Has been working all day.

I feel like our issues were nearly exact. Do you have any idea what you did that caused it to start working? For me, it seems to be a Sonos update to iOS that I somehow didn’t see until yesterday… even though I checked my Sonos app on Wednesday and Thursday and it said it was up to date. 
 

corry is correct that the update was dated for last Tuesday, so I’m still perplexed as to why it suddenly popped up for me yesterday.

Not a clue. I have tried everything and nothing worked. Just suddenly started today to behave itself.

I believe it was a fix on Amazon side.

Hi @brokebike 

The app update last week was put on a rolling release - not everyone was offered the update at first, but I believe everyone should have it by now. You should be able to force it by visiting app stores manually.

I hope this helps.

Hi @Sammo123 

Glad to hear it! I can’t really take any credit, however.

Amazon Music is completely down for me on Sonos since around one hour ago. It still works on Amazon's app though. Anyone else?

furacaopr wrote:

Amazon Music is completely down for me on Sonos since around one hour ago It still works on Amazon's app though. Anyone else?

 

Mine seems ok still..

Amazon Music is working okay here at the moment…

Anyone in US / Canada?

Amazon is down on Sonos for me too - just up and died.  I can play things from other sources, but Amazon, no.  Tried the usual fixes - no good.  Amazon works in its own app.  What's happening?

Broken right now for me as well. Same error. 

@Corry P, could you ask someone at Sonos to check with Amazon, please? It seems to affect US/Canada, but not UK.

All I get is this error message:

I’m having the same issue, and only today.  Just glad to know it’s probably a system problem rather than a me problem. :-)