new sonos app still slow, unstable and unreliable

I totally agree with ​@Stefano1969 The issue  with the slow responsive app has been there almost one year aleady. As the only sound system in our house, it is super frustrating to have to wait one minute just to turn down the volume when e.g. the phone rings. Based on your answer above, it seems that you have launched a beta version of the new app for everyone to wrangle with. 
The hardware is really expensive (and the sound is super), but the software is not living up to this. 

Agree totally. Please focus on performance, responsiveness and stability. We do not want fancy features when the basics are not in place yet. 

"issues affecting smaller numbers of people" ​​​​​​?! I call Bull. There's no way only a small percentage of users are having this issue. We're all using the same version of the software. We were all complaining about features that were gone, yes, but is this really the tradeoff?! Come on. 

I am one of the smaller numbers. I can totally relate. Volume control adjust after 5-10 seconds.

playing next song, shifts the track after 5-20 seconds. Searching for artist, sometimes just cancels the search and go to homescreen again. Sometimes the volume bar dissapear on my Play 1. So that I only can adjust it on my other speakers. Also if I press stop on a number, it takes a long time for the app to register. Then it is faster to just press the button on one of the speakers.

So my biggest issues currently, is the app responsiveness.  Changing number, adjust volume and stopping the music. When I do something in the app, I actually want it, to do it when I do it. Not after 5-20 seconds. Then in the meantime I will automatically press on the next track again, which will start the number 2 times after some delay.. Frustrating.

Sorry Corry, I do appreciate your interface on these forums, but the CEO wasn’t forced out because a small number of users had/have issues!   It’s well documented what happened. 

This new dependence on a much greater amount of functionality, data exchange, +++ out to Sonos Servers has deeper implications than just SMB1 and some Wifi interference issues. 

Doubt it?  Why not look at the most recent app reviews on Apple/Play stores, TrustPilot, Amazon, and much more (not just the thousands of posts here which I know you are aware of).  It’s not a handful of sad customers as P.Spence tried to claim early on.  Sonos knew exactly what stuff hit the fan from internal data on calls/complaints/server overload +++.  It was pure deception from start. 

Sonos’ management team made a terrible decision and it’s impacted millions of users who JUST WANT TO LISTEN TO MUSIC throughout their homes and business like they could before May 7th 2024!  They should NOT have to become experts on I.T. and home networking solutions to do so.  

I've tried to be patient since the launch of the new app but we're nearly 12 months on and I see absolutely no improvement in performance or functionality!

This app is by far the worst I've ever used! It can take minutes to find the system let alone actually use it. I'm currently looking for some new speakers to replace this hopeless product.

What baffles me is why it's taken nearly 12 months to see no improvement whatsoever, does anybody at Sonos even care about their customers??

If the App is taking ‘minutes’ to discover your Sonos products, then it’s quite likely you have an mDNS/SSDP device discovery issue, (perhaps) over the different segments of your LAN subnet. This can sometimes be caused by router settings (eg. IGMP snooping not enabled), or by using some WiFi range extenders, or EoP adapters, misconfigured managed switches, or it can even be due to ‘other’ 3rd-party software running on the controller device blocking/interrupting communication. See attached document about this matter from last year where Sonos mentioned the matter and went onto try to resolve the issues, but some ‘device discovery’ issues may still require some changes on the LAN, or controller device.

If not done so already, it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter. It maybe worth making a screen-capture recording of the issue too and pass that onto them aswell.

Just as a bit of a comparison, I’ve done my level-best to eliminate device ‘discovery issues’ on the Home network and put all my Sonos products (where practicable) onto the faster 5Ghz WiFi band rather than using the slower 2.4Ghz band, or SonosNet, and ensured all products have a strong signal "SNR level" (45dB or higher) - see this link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

I also use a WiFi mesh setup and no wireless extenders etc. So as an example, doing that has greatly improved device communication here, to the extent that the App can discover 20+ products and load a dozen MSP services in a matter of a few seconds. See attached example screen-capture.

Its also helpful to reduce wireless interference (obviously), as mentioned in these links too…

• https://support.sonos.com/en-us/article/reduce-wireless-interference
• https://support.sonos.com/en-us/article/music-service-audio-stops-or-skips

If the problems persist though, I’d definitely see if Sonos Support Staff can perhaps assist you to speed up the device discovery and suggest giving them a call.

This was all applicable to Sonos set ups pre May 2024. Just added mdns and resumes blaming our networks. It’s not helpful and disrespectful of everyone having problems

Moderator Note: Modified in accordance with the Community Code of Conduct.

How can it not be helpful to try to reduce network interference and ensure that device connections are optimised, wherever that maybe practical - that’s all the links in my post above are suggesting, to see if that removes latency and improves App startup times from ‘minutes’ to (perhaps) ‘seconds’ and generally improves the UX..?

Some users may say I don’t know how to go about doing that, after reading the post/links …and so my suggestion is if it can’t be resolved, then simply contact Sonos Support Staff… they maybe to assist and hopefully resolve these matters. Of course I'm sure we all understand we each have different setups, hardware and Home networks that vary, but if you don’t try, then it becomes a case of nothing ventured, nothing gained.

It’s your constant spamming of the same message and gaslighting/white knighting that isn’t helpful. I thought you were a bot. People post they spent hours talking to support and your message is all “works ok here, have you updated your wifi look at this gif it’s you that’s the problem. “

kassey22000 and I are on the same page. I’ve welcomed and appreciated Ken and Bruce’s help although, I’m still stuck in the water at getting my curated music library to be discoverable on the iOS app. I haven’t updated to the latest iOS app that appeared this morning and, requires an update to the S2 desktop controller.  Since I can play my Sonos music library via Sonophone, I’m waiting for more information prior to updating anything.

As per kassey22000, I’m certainly not an I.T. guru nor do I wish to become one. Again, I would very much welcome an app update - ASAP - for those of us who have libraries stored in their computers or, on external drives.  An app that would return us to pre-May 2024 functionality.

Note: Thanks to Ken Griffiths for his suggestion re: FileBrowser.  It immediately dispelled the myth that some have assumed was my “SMBv1” issues.  I’m currently taking a breather from further experimentation and driving my wife crazy as a result of developing OCD over my Sonos problem.

There’s nothing in any of ​@MalcPit posts, that I was replying to, to indicate that they have spoken to Sonos Support - what are you on about? Why are you intervening here when the discussion doesn’t concern you?… I’m starting to think you’re stalking me as you keep posting in other threads too. You seem to have a ‘beef’ with people trying to assist others here to get their App/Sonos issues resolved by trying a few things, or suggesting that they seek advice from the Sonos Support Staff.