New SONOS App - Feedback

Hi,
can i make a feature request for the WEB App? Or is it already noticed?

About the Smartphone app.
I know how to sort the songs. 
But sometimes you a scrolling in a long playlist for rearranging and then it happens that you maybe lose contact between your finger and the screen and the the song start playing. Same thing if you search for songs in lets say amazon music or Spotify. Asap you click on one song it start playing.
On the webapp or on the windows app you need to do a double click to play a song directly, that prevents to play a song unintentionally or more worse to replace an actual queue with only one song you clicked as mistake during song search.

If you dont know what i mean a try do uplaod a short video.

regards

PS:
The Windows Programm has, as it seems all this function (except the search), but is not supported anymore as far as i know.
 

Yeah, I understand now, so no need to post a video - hopefully the Sonos Staff will see your feature request/suggestions here and forward them on for further consideration - I’d wait to see if there is a response to your post.

If not, you can always contact Sonos Support Staff via the link below and share your feedback that way instead.

https://support.sonos.com/s/contact

After months of a barely functional app, I am unhappy to say its actually getting worse! 

Still cannot create or edit my playlists, and when using a playlist I find it even more frustrating than ever. 

1st off, lets say you have a playlist that includes a couple hundred songs and you are playing a song near the bottom of the list, the phone screen times out, you open it back up and find yourself back at the top of the list instead of on the song that is currently playing, so you scroll down and every couple of pages it stops for a second then you continue to scroll then stop then scroll/stop until you finally get to where you should have already been, and if you want to scroll up in a queue , you end up going back to rooms!?!

Needless to say it makes you want to seriosly damage whoever the genius was who created this abortion in the first place. 

Then of course there is the issue with volume control of groups, the group must be minimized to control individual rooms within a group (not a problem with iphone but I use an Android). And when you finally get to the group volume you have about 1.5 seconds to find the room you want to turn up or down before the volume option goes away, can we have, say 4 seconds?

And then there is the problem with just too much scrolling in general, the old S2 app was way easier to navigate, can we please just have the old S2 back?

This app just sucks, we have waited long enough, PLEASE GIVE US THE OLD APP BACK, then you can take your time, create a better app (if possible) test it thoroughly and then release it. 

Again (and I cannot stress this enough), this app SUCKS!!!

Come on Sonos, its obvious you released this waaaay to soon, and even if it were actually fully functional, it would still be a huge step down from the previous version.

No one, and I mean NO ONE has told me they like this version better than the old one, nobody!

Really bored with the hours of trying to make my Sonos system work, as it suggests it should. 
Continually having to delete/reload the app to see speakers, routine stuck in the update-updated-you need an update to work loop 🤯, speakers drop out on a rotational basis, non-recognition of the system on opening the app and don’t even get my started on how utterly useless the roam is 😡

If it wasn’t for how much money I’ve spent on all the pieces, I’d be ditching and actively advising others to buy something else. 

Do better Sonos…. honestly, it’s your one job!!!

If you’re having to regularly reconnect devices, my thoughts here are that anyone with the type of issue ‘perhaps’ could have a multicast ‘device discovery’ issue across their network that’s preventing the controller device from communicating with their Sonos speakers. See attached re: SSDP/mDNS.

Such communication failure can occur across networks that use WiFi extenders, EoP adapters, or if managed switches are misconfigured. It can also happen if some settings on a local router are incorrect, or there’s software running on the mobile device that is getting in the way of the multicast communication, such as security software, VPN client, firewall, site blockers etc.

I’d perhaps investigate further in the areas mentioned and if still no luck, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

For the love of GOD fix your apps!! How is it getting worse FFS??

I have a house of 8 speakers and they are increasingly unusable due to your s***** apps just NOT WORKING 

Moderator Note: Modified in accordance with the Community Code of Conduct

Worse? - nah that’s not the case for the majority, it seems. It appears to have improved lots since its release last May - have you spoken to Sonos support? If not, then see the link below to contact them to see if they can maybe assist…

https://support.sonos.com/s/contact

Anyone know why the artwork in the iPad app got so tiny after the latest update?  Is that a bug, or do they think that’s an upgrade?  

On that vein, does anyone know if Sonos plans to add a single screen interface option, with better artwork and graphics, to use as the main screen?  I don’t get why I have to deal with all of these dialog boxes sliding in and out to get anything done, and I certainly don’t get why I can’t have a simple artwork screen to have up while the music is playing.  The whole interface just feels thrown together still.  I’m ok with it if this is a temporary interface while they’re still fixing bugs, but if this is it, then, it’s awful.  

Not sure if it might help you, but here is the Sonos App user-guide. It seems to be working ‘as designed’:

https://www.sonos.com/en-us/guides/sonosapp

No-one seems to have considered the use of screen space in the iPad UI, especially in Now Playing.

Jeez, I hope that’s not the case.  I mean, forgive me for not being up on all the discussion about the new app, and so I don’t know if the interface has already been discussed to death, vs the bugs, functionality, etc.

But…

This is the iPad display in the current version…

On the largest iPad Pro, that artwork measures 1 ¾” square.  That’s fine if you’re holding it - but if you use your iPad as a display for your music while you’re doing other things, it’s impossible to see from more than say three feet away.  Plus most of the screen is background, the screen is actually three dialog boxes, four ways showing to change the speaker volume, two play pause buttons, etc.  It’s a mess, and ugly to boot.

In contrast, here’s iTunes.  I’m actually not a fan at all of iTunes, but man, you’ve got 100% of the functionality, presented so much more elegantly.  With nice looking artwork.  

Nothing groundbreaking, but it’s simple and nice to look at.  Even in landscape, with lyrics (lyrics Sonos?), the artwork is still 2 ½ times as large.  It’s ridiculous.  

Yes the ‘now playing’ screen dialog used to be bigger, but it overlay the mini player - now it’s too small. Not sure why it was never sized to fit the tablet screen space above the mini player, but maybe the dialog screen is used elsewhere in the App and populated with different controls, labels etc. when displayed.

Here’s hoping it will get improved as the development continues, but I suspect the developers have other priorities at the moment.

The mobile phone screen is much better in these areas and it’s clear the App is more-geared for that controller device, rather than a tablet display, as seen below:

Speak to Sonos Support? That's a joke, get put on hold forever..I have 10 as well and they're a s*** show!

Moderator Note: Modified in accordance with the Community Code of Conduct.

Just to let everyone know here, I sold my devices that where S2 only compatible and reverted back to the S1 system. It works very well.

My only issue with S1 is the constant message at the top to update to S2. I solved it by blocking my network from contacting the hostname update.sonos.com.

It seems to work really well.

We are a family of 4 where my two sons stopped using the S2 apps altogether and just streamed. It took the 4 months of showing them S1 just works to get them back into the Sonos app again.

As it stands now, no more Sonos products will be bought. It is a cassic schoolbook example of how not to do this. 

The recent S2 update has removed access to my NAS library and won’t let me re-add it (it just sits there).  My S1 system continues to work fine from the same library.

I’d love to know what automated test coverage they have; right now I continue to believe they don’t have any.  It’s all well and good blaming senior managers for overruling developers in releasing a product that the development team said was not ready but the development team has a responsibility to manage what they can control.  Automated testing with good test coverage is imo a  fundamental development team rule.

What are the min./max. SMB protocol versions you’re using for the library share? The S1 Sonos App uses SMBv1, that protocol version is not supported by the new Sonos App, you perhaps need to select SMB v2 or higher as the max. Protocol version. See attached notification that was sent out last April, prior to the Sonos App release.

Might be too late but my library disappeared with the last update. I just played an album from the recently played list and it reappeared straight away. Seems I might wait to upgrade again.

Every time I use the Sonos app, I hate it more. A list of things:

• constantly forcing you to use the Sonos radio instead of my preferred app, YouTube music
• you can’t control volume with the side buttons on iPhone 
• it removes all of the intuitiveness from the YouTube app
• the YouTube app has autoplay once you select a song, Sonos app only plays the one song then stops
• If you lose power or the internet goes down it takes several attempts to reconnect the entire system 
• the app glitches sometimes where you can’t control the volume and the screen freezes 
• it would be so much simpler if you could simply connect with Bluetooth 
• we purchased 2 JBL PartBox Club 120s for our teenage sons and the sound is the same, but they were much less expensive and much easier to connect. JBL doesn’t force you to use some defective app like Sonos. 
• worst money I have ever spent on a sound system. 
• any thoughts or comments Sonos?
  
   

App sucks

You want manage the use… worst purchases I ever made!!! 

Why, why, why... I hate u.

While I appreciate you playing devils advocate  Ken, the bottom line here is we shouldn't have to have someone constantly going into technical detail on how to fix these problems (configure your EoP adapter . .re:SSDP/mDNS)..I have no idea what any of that means, as I'm sure is the case with a lot of us. I just want to turn it on and and have everything work as it is supposed to..The reason I spent thousands of dollars on this system.😉

I fully agree ​with @Misticman57. You don’t need an engineering degree to drive your car. You get in, turn it on, put the drive mode and that’s it. And you can call someone who fixes it when there is a problem.

Seems not possible with Sonos at that point.

Sonos DO something nice, Redesign the new app into the old one which was ok.

so my sonos playlist is corrupt, not encoding my mix cloud and SoundCloud mixes. I have reauthorised and it only works if i create a new playlist! I cannot use drag and drop either. This is painful, my playlists take years to create!!!!! What TF is going on? not happy with this.😫

why am i unable to edit my playlists???

Have a look at the final answer in this post:

The issue you are having is not a Sonos issue.