Question

New SONOS App - Feedback


Userlevel 7
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In the new 2024 Sonos App :

Where are the alarms settings? 

Where is the Last.fm service?

Where is the Android widget?

This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.


1552 replies

Userlevel 6
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The whole update is an insult to the many thousands of users/consumers who probably the same as me have spent thousands building a system that is now a shambles. Can we have a response from developers, managers etc beyond the mundane fixes coming soon because you should be ashamed of yourselves releasing an incomplete not fit for purpose app.

 

Userlevel 5
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Can I get the old app back?

Userlevel 4
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dont upgrade!  the new sonos app does not work, its broken..

happy broken sonos day, nothing new in this modern world .

 

Userlevel 7
Badge +3

I understand that sometimes a company pins hope on a software upgrade driving new sales.  I understand that you thought that a new version of your app might do the same for you.  However, a couple of problems with that theory for Sonos:
1) A horrible new app will lead to horrible customer sentiment, word of mouth, PR, etc., etc.
2) You are a hardware company and if your software front-end is horrible then it does not matter how good your hardware is.  The bad software will reflect badly on the hardware.

With your new app, you took a mediocre app and made it horrendous.  It is a huge step backwards!  The new app makes competitors products look so much better now.  You are taking your existing customers who have been promoters of your products and are turning them into product detractors.  This cannot be anything but a hindrance to future growth.  I, for one, will think twice before ever even considering buying anything from Sonos again.

What a total backfire!

You need to rectify this situation immediately and allow your customers to revert back to using the old app as soon as possible.

Userlevel 4
Badge +1

I wish I had seen the comments made online before updating my iPhone Sonos app this morning. I largely play from my local library and I can no longer see anything in the queue. That's after having had to spend some considerable time finding my way around this supposedly improved user interface. This is an appalling advertisement for a company that I thought prided itself on the high standard of its products. Either let us downgrade or fix these problems quickly Sonos.

Userlevel 7
Badge +3

With the removal of so many functions to play local music and to use other music services, the new app feels like Sonos wanting to convert its Sonos system to only being speakers that stream Sonos Radio, where they can get ongoing ad revenue, rather than being an actual sound system.  Sad!  If that is the case then shouldn't they just give away the hardware instead of charging a premium.  I may as well go with some decent blue tooth speaker system since I can no longer use the system to play my own music.  No reason that they could not keep original functionality as well as adding new functionality unless they are just trying to force users into an ongoing revenue model.  I don't think Sonos understands its customer base at all.

Userlevel 6
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The new app sucks and it’s even worse, the music library is gone 😤. Wish I did not update….

Userlevel 5
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So how can I get back to my old version? That worked. 

Userlevel 5
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nobody wanted this

Userlevel 6
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Gosh….all the posts here and all the fb Sonos forums that just hate the new app. I after reading them will not update the app.

Will Sonos stand up and correct its mistake or turn around and walk away and do nothing? Curious on how it will be handled.

Userlevel 4

After touting their app update which apparently is terrible for you believe you can get it You can't even contact support about anything they just continue sending you to the chat bot and will I answer the support telephone. Unacceptable for a company that charges hundreds of thousands of dollars for equipment they can't even have their web app interface were correctly just links you back to download the app that's the old version at high hopes the new version would fix all the horrendous issues with this piece of junk system but apparently it's just going to be worse and now you can't talk to somebody about it You can't leave this company is in business I can't believe they're still not even sell products to people and they're obviously use false advertising and lie about what their products can and can't do.

Userlevel 3
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Hello everyone

Just upgraded phone to new S2 and noticed missing features from previous S2 version;

 

No alarm 

No add to or edit or clear queue (directly)

No sleep timer

No widgets (for mobile)

No search for just Artist

No Browse the Artist

No Track info 

No link to album info

Unable to add or create new playlist

Unable to create new speaker groups

Unable to add song to Sonos playlist

Unable to share song

 

Please can I revert back to old S2!?

 

Userlevel 5
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It sucks

Userlevel 3

No alarm settings

No network

No music library

The new app is only one big fail. So I need to install the app on PC again. One app for configuration and and another app for the control.

I want go back to the old version, but how? 

Once I was close to sell all my SONOS products and now I’m again at this point. How is it possible today to bringe an update without testing before?

Userlevel 3
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I updated the app last night and oh my god how awful it is to operate via iPhone.

Nothing else has changed on my system, day before everything fine, now new app it lags, then gives error “unable to play track” click again and it plays, but it’s a huge delay.

its made a once great experience really painful and I don’t want to use it at all now.

sorry but that’s how it is.

 

will see if iPad is same but suspect so.

 

Userlevel 4
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Three words - roll it back.

Nav is dire, loads of features are missing. I can't update my library, see album art, fast scroll through my library, shuffle songs... The list goes on.

The new layout is horrible. It's like you looked at Spotify, which sucks, and copied it. 

I hate it. Roll it back.

What is it about Sonos? They release apps when they are obviously not ready. I am not going to list all the issues. I don’t need to. Sonos knows them.

And, of course, the latest replacement to the Play 1 is not compatible with the older units. Typical.

Userlevel 3

When you adjust the volume in the old app, the volume level will be displayed. Now, the new app has completely disappeared.

Userlevel 7
Badge +2

Android integration? (current listening in notification center) Nothing.

Add song (or album, or playlist) at the end of current list? Nothing.

This app is unusable. What a shame!

Userlevel 5
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Overnight my orange app turned black, my 'one' speaker disappeared, my usual controls disappear or don't work. What the hell is going on? 

Userlevel 5
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I know you read these comments Sonos so when are you going to sort it out. I want my old Sonos back.

Userlevel 3

is really damn changes 👎

too many steps to accsess. 

I just wanna reach at volume balance control of pairing speakes at first view.

 

Userlevel 4
Badge +3

Aside from the issue above, I’m finding it hard to even easily select  a specific sonos room to play. In my case, if I choose to play something, I then have to click the bottom to select a room. Instead of it defaulting to the last played, it always comes up with “ben’s room”, a room I almost never use. When I click on that, it gives me options to choose many rooms (living room is what I want). I select it. It seems to start playing the new selection, but then goes back to the main screen which is once again showing Ben’s room. 

 

This whole things feels like a relatively untested Beta. Luckily, I’m traveling for the next week, but if it is not resolved by then I may take the jump to blue sound. The sonos app was one of the few things keeping me loyal. It really was better. Now its just a big work in progress.

Userlevel 5
Badge +8

The new app sucks and it’s even worse, the music library is gone 😤. Wish I did not update….

 

 

If you keep swiping up in the app you can see the library ‘source’ at the bottom and the edit home option. You can bring the library source up to the top of the app using the edit home option however you can't use search on your library. That's a pretty dumb move.

Userlevel 3

What are you doing, Sonos?

After decades of happily running first generation ZonePlayers I caved in and forked out too much for inferior hardware just a week ago.

Installed the then good looking S2 app.

Got the upgrade and stuff is gone like the widget on Android. Dark mode gone too. Weird navigation.... So typical for a company that is run by marketeers!

Sigh. I was such a first hour fan untill they started to walk besides there shoes.

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