Question

New SONOS App - Feedback


Userlevel 7
Badge +2

In the new 2024 Sonos App :

Where are the alarms settings? 

Where is the Last.fm service?

Where is the Android widget?

This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.


1552 replies

Userlevel 4
Badge +6

The conclusion of all this? Well, I coughed up the money for two Bluesound speakers yesterday for evaluation. (I have the right to return them within 60 days.) It remains to see if the grass is really bluer on the other side.

Please keep us posted on what your findings concerning Bluesound are.

I will return those two speakers. But only to get a different model. The system itself passed the audition.

Now, a one-day test is not really enough, since my main beef with Sonos is the reliability. That is, transient problems that do not occur every day, but often enough to be irritating. Nevertheless some observations.

  • When setting up, there is no requirement for registration. And you have never have to log in to be able access some settings as you need to do with Sonos. However, this is something that cuts both way. I live alone and have no need to protect my system, but I can see many situations where this is a must. What is completely wrong with Sonos is that the login is mandatory and authentication is central with Sonos.
  • There has been a lot of talk that the new controller requires internet, but when doing tests I could not find much difference between the Sonos and Bluetooth apps. I pulled my internet cable, and then I restarted my phone. In this situation, none of the apps could find their players, presumably because the phone indicated that the WiFi lacked internet. I put back the network cable, so that the phone would find internet. I then pulled the network cable. Now both apps found their players, but the Sonos app did not find the Sonos favourites.
  • Sonos have their own SonosNet where the players talk to each other. Bluesound has no such thing, but uses your WiFi. The Sonos solution probably made sense twenty years ago, but today I am not sure. I think some of my problems are due to the players not always interacting with each other as I would like to. My bedroom is somewhat remote, and I have most difficulties in this room. If I get issues with Bluesound, I can simply buy one more WiFi router to add to the mesh. Seems simpler and more straightforward.
  • I did a test with pulling the network cable to the NAS while playing music from the NAS. In this situation, Sonos will jump ahead in the queue until it finds something to play, and eventually come to the end unless the connection comes back. This has irritated me a lot. (See remark about bedroom above.) Bluesound, on the other hand, just stops when it can get more music. When I put back the network cable, Bluesound started playing on its own from the point where it stopped. Exactly what I want!
  • With Sonos you can set up daily rebuild of your music library, a feature that is essential for me, as I create random playlists daily. Bluesound has no such thing built-in. But I found tip in the Bluesound forums on how to do this from Windows Task Scheduler.
  • All Bluesound speakers support Bluetooth headphones. So if the neighbours starting banging on the ceiling, just get the headphones on and switch to Bluetooth without interruption. With Sonos, I have a Port that feeds a Bluetooth transmitter, and the sole reason I have that Port.
  • The Spotify integration is less slick than in Sonos. You are supposed to use the Spotify app to play music from Spotify. The Sonos experience is nicer, but the Bluesound solution certainly makes sense. I assume the same applies to other services, but I only have Spotify.

As I said, the system passed the audition, and the plan is to get in total eight players of different models for my four rooms. In a few weeks, I will have a couple of second-hand Sonos devices for sale. If you are interested and live in Stockholm, drop me a line. :-)

Really can’t stand the new Sonos app, and sometimes I just play an Apple playlist on my phone. It takes forever to load, it skips songs on the playlist, it sometimes won’t let me change speakers in the house…

Userlevel 7
Badge +18

The conclusion of all this? Well, I coughed up the money for two Bluesound speakers yesterday for evaluation. (I have the right to return them within 60 days.) It remains to see if the grass is really bluer on the other side.

Please keep us posted on what your findings concerning Bluesound are.

Userlevel 4
Badge +6

does anyone know when its ment to be fixed or do we sit and wait??

As jgatie replied to your previous post, see here: https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Then again, far from all problems reported here will ever be fixed. When I’ve been thinking of the troubled people have reported, I realise that I’ve seen those issues in the past as well. So many of them are not directly related to the new app. Rather, they are inherent issues in the Sonos system. But it appears that the new app has some different settings in communicating with the players, so that some people are seeing a degradation. For me, I have at times found the new app more responsive than the old app. At least on my phone, maybe less on my tablet.

The conclusion of all this? Well, I coughed up the money for two Bluesound speakers yesterday for evaluation. (I have the right to return them within 60 days.) It remains to see if the grass is really bluer on the other side.

Userlevel 3
Badge +1

The new app is very bad. It does not run stable, takes a very long time to be ready for operation and often loses the streaming service. Deezer is not logged in to the mobile phone every time it starts. Also visually no improvement. All in all, big crap!

I use Deezer too and it's lost a whole lot of functionality that used to be there. So frustrating. 

I also used my local library on my home server last night for the first time since the last update. It's not possible to add tracks from the library to the queue. The only option is to replace the whole queue. 

And of course, search and album art are still missing in action. As is the scrollbar. So frustrating. 

does anyone know when its ment to be fixed or do we sit and wait??

The new app is very bad. It does not run stable, takes a very long time to be ready for operation and often loses the streaming service. Deezer is not logged in to the mobile phone every time it starts. Also visually no improvement. All in all, big crap!

Stupid update, I ever seen in sonos.

I’m curious about who approves this update. 
sonos lost all user friendly advantages comparing the competitors. 
nobody pay more for the sonos anymore.

we lost all the good things simplicity user friendly and features.

this is not multi zone control interface anymore. 
this is a stupit portal  interface that we hate. 
This time sonos dive in the deep shit..

Using S1 old control interface much better.

Downgrade and use s1 controller 

But also downgrade option is removed from the new app

 

Feedback is new app is sluggish lost music library from NAS, and unstable.

sonos urgently need to offer users a rollback to iOS app 16.1 which worked, or even the S1 app (rollback to this is “temporarily” disabled).

The old apps may not have been the slickest but they worked. Only roadmap I want to see is one which offers access to these while new app is developed and stabilised

Sonos is a mother * joke now. What tech * took a fully functional app and wrecked it?

Now that EVERYONE hates it, get off your pompous asses and fix it.

Unvelievable how stupid you have morphed into. Fire the tech guys.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Userlevel 2
Badge +2

I've posted elsewhere about my Alarms-specific issues, which are unacceptably numerous and troublesome. In addition, there's a lot of general instability, including:

  • Manage functions in the Settings - Manage screen sometimes disappear, and later just as suddenly reappear. Currently I have 8 Manage functions. This morning, there were 6 (Alarms among others had disappeared). A while back, there were significantly more than 8.
  • Entire Sonos system sometimes not found when starting the app.
    • This sometimes results in an empty home screen.
    • Sometimes in an error message.
    • And sometimes in the prompt to connect to a system.
  • Numerous screens are slow to build, resulting in temporarily empty screens. This occurs on the home screen, but also for instance in Alarms management, where it looks like there are no alarms for several seconds before they suddenly load.

All in all, the new app seems far from robust.

I have sooooo much problem with my system and the app. It promts me to update the app and it just looping. Do you have the same problem? I reinstalled the app but nothonh works.

Please Sonos, do something. I tried to call tech-support and they are closed!!!!!!

its was just a question for a quick answer i’ve spent enough time trying to get the stuff working which aint really my problem ive spent the money got decent broadband should nt really be our problem just want to ask alexa to play music like she use to before the new stupid app arrived now i carnt even install my products!

 

Right at the top of their main support page:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

its was just a question for a quick answer i’ve spent enough time trying to get the stuff working which aint really my problem ive spent the money got decent broadband should nt really be our problem just want to ask alexa to play music like she use to before the new stupid app arrived now i carnt even install my products!

Userlevel 6
Badge +10

You mean apart from the threads on here from Sonos folks, explaining what has been fixed and giving the timeframe for the next lot of fixes?

And apart from all of the people on here who have been on the phone for endless hours to support, and others who have said they have written to Sonos?

Apart from those, no...

sonos is expnsive they should be rushing to put this right  got equipment just sat there doing bugger all needs sorting soon as anyone heared anything from sono actual people as anyone been it touch with someone at sono ??

I have an incredibly difficult time getting it to switch from Apple Music to live tv and has no problem before the update.

 If this continues we’re returning the system to Costco.  Whoever created this app should be fired.  By far the worst app experience I’ve ever had.

I have just returned from holiday to discover that Sonos has completely broken my system. My iPhone with latest app cannot communicate properly with my extensive, and expensive Sonos system. Mt music server, a spare Apple laptop can’t communicate properly and the iPad in the kitchen can’t see any of the previously reliable services - what have you done Sonos?

 You have made some monumentail cock ups over the years but this is the worst yet by far, what are you doing to fix it?

I shouldn’t have to waste my time sorting out problems you have directly caused, I just want to listen to the music services previously configured, and my private music library without problem. I am Apple tech support and the last thing I want to do at home is sort out your mess.

what are your plans to correct this mess?

Userlevel 6
Badge +7

Some feedback on using the app whilst internet is down (disconnected at modem). This has probably already been reported by someone (or multiple people), but want to add my experience in case not...

When internet coming into the house is disconnected some aspects of the new mobile app still work (which is what I expect). I can still use playback controls (play, stop, volume etc) and pick different tracks from the queue (where the queue is formed from local library music). However, the extent to which I can browse my library seems to depend on the state of the app when the internet goes down. If the internet goes down whilst I am using the app I can continue to browse the library through the Music Library link on the home page. However if I force quit and relaunch the app whilst the internet is down the music library link on the home page becomes non-functional. Tapping it produces a "something went wrong" message. Hope this is just a bug that will get resolved. My internet doesn’t go down very often but when it does I would like to be able to use my local music library.

The new sonos app is not what you would call intuitive. It reacts very slowly and it seems to cut off wifi all the time . I wish I could go back to the old app. 

whens this getting sorted all this money foy sonos and it wont connect the app is terrible no communication from sonos does anyone no a fix??

I agree this is the worst app upgrade I have ever seen.  I am in tech/product/UX and I cannot believe this was released.  It is so slow, the search feature is awful.  I find myself not using the sonos app AT ALL, and rather using the apple music app and broadcasting to the speakers.  I see absolutely no benefits to use the app over another streaming service.  For example, I searched Taylor Swift.  I want to see all of the albums so I can pick one to play.  It pulls up a never ending list of individual songs, not even organized- they are in some random order, that I would never be able to find anything.  It makes zero sense.  If I click on a song, I can’t even drill into the album that it is on.  This is just one example.  Between the searchability, the lag time, and many other factors, I don’t think Sonos app will be on the market much longer.  Why would anyone use it? 

I don’t find the Sonos App too bad. I have 18 music services installed here and it searches them all quite quickly, all things considered. 

I can soon find an Artist/Album and then a particular track that I want to listen to. Here’s an example from my iPhone XR which is a pretty old controller device, so maybe not as quick as a new phone, but it’s not that bad to search and find things…

 

I agree this is the worst app upgrade I have ever seen.  I am in tech/product/UX and I cannot believe this was released.  It is so slow, the search feature is awful.  I find myself not using the sonos app AT ALL, and rather using the apple music app and broadcasting to the speakers.  I see absolutely no benefits to use the app over another streaming service.  For example, I searched Taylor Swift.  I want to see all of the albums so I can pick one to play.  It pulls up a never ending list of individual songs, not even organized- they are in some random order, that I would never be able to find anything.  It makes zero sense.  If I click on a song, I can’t even drill into the album that it is on.  This is just one example.  Between the searchability, the lag time, and many other factors, I don’t think Sonos app will be on the market much longer.  Why would anyone use it? 

I note that you take the album from the Sonos favourites. That seems to work on my end too. What does not seem to work is to add an item directly from the music library. That only results in “Something went wrong”.

I’m slightly confused here, because you shouldn’t see the ‘Play Next’ or ‘Add to End of Queue’ options to add an Album from your local library to the current queue - as that’s not yet been implemented in the new App, or are you referring to something different than what you previously mentioned in your earlier post?

Those work fine for me to add an album from my local library to the existing queue.

Ah yes, it’s my mistake. ‘Yes’ it’s indeed working for me too. I can add an album or play to the room queue from my local NAS library. I didn’t think that had been added yet, but I just looked and it’s there (and working).👍

Userlevel 4
Badge +6

I am so embarrassed

 And disappointed.  The reason I went with sonos was I had all my music on a nas box and now there is no connetion. The app itself is unstable, keeps telling me my source is unavailable and keeps refreshing.  This is a shocking beta source that needs upgradinging

But there are many of us who have our library on a NAS and it still working for us.

One thing to check out is the SMB setting for the NAS. They have dropped support for SMB1 and that could be your issue.

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