New SONOS App - Feedback

Away from home right now but going to try and give that a go when I get back home. 

That’s why my post ended with a “Yet”.  I agree things will be fixed.  It’s just crazy slow progress.

I don’t really have that many issues with the App @MoPac, I can still play Music/TV audio to each of our speakers/groups/headphones, whether that be locally held audio, or streamed from an online service.

Anything missing/still to be implemented, I just mostly now see as a ‘nice to have’, but the music etc. has never been unavailable to me and I haven’t had issues loading the App, controlling volume etc. … even my local SMBv2/3 shared library has always remained visible in the App. Same goes for ‘room’ device-discovery aswell.

I accept there’s more for Sonos to do in several areas, as they’ve announced …and that some users may still have issues with their network setup/hardware etc. but speaking from my own perspective, the changeover from S2 to the new Sonos App has not created too many issues with my Home setup.

App Feedback:

Playlist on YouTube Music does not display all songs that are on it. Rather, after scrolling down through about 100 songs, the list loops back to the first song and begins again.  It seems to do the infinitely. So I cannot see a large number of songs in this playlist after the 100th. Please fix, very annoying

Same thing happens with M3U playlists of your music if the playlist is larger than 100 tracks ( not sure of the exact amount of tracks ).  I don’t use YouTube Music but what I have done to avoid this duplication of my M3U playlists is use SonoPhone, Sonos PC, Phonos Universal for PC or the old Sonos “Orange” app to load the M3U playlist.  When loaded with any of these duplication does not occur.  You can even look in the new app and there will be no duplication there either.

Are you going to fix it guys or not?

Hi Sonos Team, 

It seems like there are still a lot of inconsistencies with Sonos app and system.  At one point Sonos was the leader in this space and lately my trust is dwindling and my biggest concern is is that the thousands of dollars I’ve invested will be gone because the system is not consistent or reliable. 
 

best, 

concerned and currently loyal customer. 
 

Just returned from an Xmas eve drink to find my system, which was on a low volume, blaring at a high volume, all by itself - yet again 😡👎

this app gets worse and worse

the mobile version is entirely trash

its a joke

you’re making fun of people for buying these products

the app doesn’t work and the speakers become useless so quick

its laughable

all the way to the bank.

how you keep pushing out this trash is legendary

kodos for selling this trash so well.

it doesn’t matter anymore

keep ‘winning”

you have no self respect as a product or company

youre just a garbage factory and we’re all doomed to hell.

thanks for the trash.

With the December 2024 update,  my two subwoofers no longer work. Any suggestions.  I've un-installed and re-installed them. I've called tech support they were not able to help. 

What the hell happened? Just about nothing works now. First one of my two most frequently used streaming services ‘deauthorized’ after the most recent update. No access to content without going through quite a few hoops to get the damn thing set up in the Sonos app again.

Then one of my three stereo pairs dropped out of sight. Once I got it reconnected, it had no volume control in the app. 

Now it appears a search for content must be done one streaming service at a time. If I try to search for an artist or album, the app thinks I’m searching for the name of a service, not for content in my linked services.

And speaking of managing services in the app, there is no way to set a ‘preferred service’ that I can see. If I go to select a preferred service, I’m directed to a page that just tells me what selecting a preferred service means, with no way to actually choose a service.

And the app shows a track playing, but no sound coming from speakers. Or if there is actual music emanating from the speakers, the app shows track X playing while track Z is actually playing.

The app was actually working pretty flawlessly for me for most of December. With the latest update on December 18, everything has gotten fubar, without warning, rhyme or reason.

We’re more than six months down the road since the May ‘new and improved app’ fiasco. And still no end in sight. 

Am I the Lone Ranger, or have others been plagued by numerous bugs since the recent update, as I have?

Sonos is about as reliable as a turd in a punchbowl.   It’s major crap and their tech support wouldn’t make a pimple on a tech support’s ass.  Horrible equipment and software.  

Worst APP ever...in history. 

It's a total kidnapping of us to accept third party music services.

And the new mobile app is slow to open and a very poor experience to use.

And it seems like no one here is paying attention to replying to our needs. The previous post 4 months ago.

Thank god I have the Mac desktop app because the IOS app is so inconsistent it is worthless! Just a comment. Not even looking for help anymore. Dreaming of the past when it all worked seamlessly. And don’t send me anymore notes from the CEO. Just fix the damn thing!

The dealer I bought mine from couldn't get anything to work either, so allowed me to return the 100s for a full refund - now using an Apple HomePod and it works flawlessly. Maybe more people should do the same and force them to fix all the issues. It doesn't help when the hifi mags mention that the apps are crap but gloss over it and say the sound is top notch - the power of advertising means you never get an unbiased opinion.

How many of you have left Sonos? Sonos has had over half a year to correct the programming problem or problems that’s caused 56.6% of its users to lose their ability to function with their music system and Sonos has failed miserably with its computer engineering department.

That might possibly be a ‘direct control’ issue - it can occur with Spotify, just as an example, if an earlier session has perhaps not been ended on a Sonos room/speaker -  if it’s restarted from a mobile device and the volume buttons are turned up to full, then that might be what happened - this has always been an issue with ‘direct control’ over the Sonos API - the sessions do not time out on the source side, Spotify in my chosen example here, but same applies to some other services too, like Amazon Music.

I’ve not found the new Sonos App slow to open on an iPhone, or iPad, controller - a couple of seconds in every case and that’s with 20+ Sonos speakers and lots of services installed. I don’t even have new devices - the iPhone XR must be 5 years old now, or thereabouts.

I’m one of the lucky ones who managed to stop updates of the full system and roll back to an older version of the app before that possibility was blocked. 
So everything still works well for me so far - but as I am now migrating to a new router I realize Sonos has blocked the possibility to change network info (they really do all they can to force us to downgrade to the new app). 
does anyone know if there is a workaround to this, or if this means I will have to keep my old router (and thus change WiFi on my phone each time I want to access Sonos 😂😂😂)?

How come their share price is rising again when they still have not delivered a solution to their end customers?

If a picture paints a thousand words, here’s one for you Sonos, you total failure of a company! You’re not allowed to give a zero ⭐️ rating on Trustpilot...

Ever get the feeling that Sonos are the Emperor whose new clothes don’t convince anyone? Ace sales have been disastrous (10% of expected), while loyal fans have sworn to never spend a cent more until they #fixtheapp - after all, it’s been nearly 8 months now…

Sonos Troubles Mount

Perhaps Sonos have actually delivered for the majority? I assume they have millions of customers worldwide and these community pages are only visited by a minority that are still having issues. Most are probably just listening to music on Sonos as I type this. I’m actually listening to Amazon Music on my downstairs group and not encountering any issues. 

The new Sonos App opens quickly here, within a couple of seconds discovers all speakers/rooms. So I don’t have any mDNS/SSDP device discovery issues. The music has played all holiday without interruption and I’ve not seen room/group volume control latency, like some users have mentioned here in the past.

Sonos have said they know that they still have some work to do for some users who are still experiencing various issues, but they have also mentioned in the monthly update reports (December 10th & previous updates) that the new Sonos App data shows it now at least equals, or exceeds, the previous S2 App in five (5) main ‘key’ areas, as listed below:

• “Add Product”/Setup Success rate
• “System not found” and “Products not found” errors
• Configuring stereo pairs and home theater
• App responsiveness
• Crash-free sessions

I’ve certainly noticed a fair bit of improvement with the new App since the May 7th switchover. It’s far more responsive, but perhaps still a little slow in one or two areas, but seems to all work okay - there are of course still some things missing, but no doubt that will be rectified with time. 

So I guess the share price has bounced back because of these things (and perhaps others) and that their shareholders confidence has been restored - I’m not (knowingly) a Sonos shareholder by the way.

…and yet the UK Apple iOS/iPadOS App Store displays the Sonos App with a far higher customer rating, based on a much larger customer/user base - and that’s with all the App issues since it’s May 7th release. Plus the fact that Sonos have openly announced in their monthly updates that they still have things to do in the new year to get the App to where they want it to be for their customers.

So maybe it’s not a bad overall rating after all, all things considered.

It perhaps also adds to the fact that those still seeing issues with their Sonos App setup are possibly in the minority. However, without seeing the data that Sonos collects, we can maybe only guess at some of these things.

I’m thinking that things are perhaps not as bad as some here may think, most visitors here see this community as a bit of a "hospital" anyway and most only land here to seek help, or complain, when they are having some of those issues. Many who don’t, tend to mainly stay away from the forum, with everything likely working, as it should be, for them.