The thing for me is… my system works…. But it’s still poo. Cannot modify or create playlists. Album/playlist/favorite artwork is missing. Playlists are mixed in with stations on the Home Screen. I can’t sort them the way I want. All the playlists end up in favorites, not just my favorite one. I just want my playlists easily accessible. The recently played just never displays properly.

I just want it to be better, and it’s just not

I am higly disappointed in sonos products.

The application is not working properly and has constant error message. There is NO tech support. 

My hardware is perfectly fine but useless because the app is rubbish.

I will never buy any of your products and will strongly discourage anyone to buy one..

The new app is so bad that i may never buy another Sonos product ever again. The fact that they even released this app not knowing how awful it is tells me that the company is incompetent.  It’s beyond ridiculous. 

Absolute crap- Please fix the app!!  Continually find “System not connected”, and the inability to turn off/on music, etc..  Chatbot help is an exercise in frustration….

I have always liked your products and extolled their virtues to friends, but no longer.  I have an extensive collection of useless electronics due to your inept software development team.  You are working yourself  into “Bose” status (outdated, mediocre, relying on name only) quickly

My original Sonos system until recently work really well, no issues at all. An upgrade to my router and continuing poor implementation of the Sonos Apps to control them has rendered my system unusable. Every attempt to upgrade or fix my system fails. Is this a ploy to make me buy a new system, if this is the case Sonos is definitely not on my shopping list. I'm I alone in thinking this.

How about that. Sonos is offering 20% off most if their products. I might have to drop $800 on the subwoofer Ive been wanting for years.. Not ****** likely..You guys have have a lot of balls even selling your products till you get this ******* under control!

Moderator Note: Modified in accordance with the Community Code of Conduct.

When is the delay going to be fixed? It takes 20-30 seconds sometimes to change volume and/or turn off the music or radio.  Sometimes it can drop the entire speaker from my system during the process.

Moving music from one speaker to another is also a lottery. It didn't use to be like this.

Delay most likely has nothing to do with the app. It’s most often an issue with the controller maintaining a connection to the Sonos device. This could be wifi interference , or possibly a duplicate IP address issue with the network. Beyond the FAQ I have linked, try a network refresh, by unplugging all Sonos devices, and then rebooting the router. Give the router a couple of minutes to come back up before plugging back in the Sonos devices.

If you’re continuing to have a delay, call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Yes, I know that wifi interference can cause similar things, but before they released the new app the problems were not this severe. From other posts around the internet I understand that others have similar problems.

But when I have the time I’ll reinstall my system to see if it improves.

The only thing that kind of work properly is the sonos controller on PC….. And I guess Sonos will ‘cancel’ it at some point (of course, ‘if it works do “fix” it’…..)

1 - There is no connectivity / wifi problem at all when I operate  Sonos through the controller app on my laptop (the laptop itself is on wifi, not connected by cable...), but there is always a problem when using the smartphone app (long delay before the sound arrives to the speakers, sounds falling out etc etc.). And no, there is no problem with other apps on the smartphone: “it's the app, dummy Sonos!”

2 - why on earth is it impossible to have an alarm working or set or modified on the app as soon as the sound chosen is music located on Bandcamp whereas this is no problem at all / it works perfectly when using the controller app on the laptop?!!!

I feel so (Sonos-) tired……..

Tried using the Chat - what a joke that is.

1) Sonos will still not reconnect to network after power or internet interruption. Our power hiccups frequently and I have to go around to each of my 3 devices and manually hooking them back up to the Wi-Fi. My other 8 Apple, Canon, and Samsung products reconnect perfectly.

2. The old app (as well as the S1 app) had an alphabetical list on the right side of the page when searching for a specific Artist, Song, Album, etc. Now I have to scroll through hundreds and hundreds of listings to find the specific item.

After 6 months, can’t this app be fixed properly?!!!! Extremely disappointing service after 12+ years of wonderful, almost error free, listening!

Odd. I live on an island, power interruptions are more frequent than I’d like, but my Sonos system reconnects each time without any issue. But I do use S2. 

As far as I can tell from all the places they’ve posted updates, they’re still working on the playlists and search features. I assume the new code base doesn’t allow easy migration of code from one to the other. 

Rather than trying chat, which I assume is mostly AI at this point, why don’t you call Sonos Support directly to discuss your issues?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Is strange - why your system reconnects and mine doesn’t, yet all my other products reconnect fine.

good point about chat. When IT suggested to hard wire my 3 Sonos Products, I just disconnected from the chat.

Thanks!

I’m not sure why but my Android App now doesn’t recognize that it’s on a different subnet or VLAN.

I have customers who want segregated areas that cannot intefere with each other, so a single site might have several different Sonos systems belonging to same management email address, but on  different VLANs (with a different and dedicated SSID for each VLAN).   

Previously, when moving on to a different SSID to connect to that local VLAN, I would get a warning system could not be found, and have to manually search for new system.

Now the App just sits on the last system for ever, not timing out or trying to search the new subnet, even when I kill and restart it!

Surely the App can be told to check what subnet it is on upon startup, and if different to last time, initiate the “search for system” routine that should tell it to go and luck for a system??

Management of multiple systems seems to be getting worse.

ok, now it gets worse.

Several restarts and an app cache delete later, it discovers the new network with freshly reset Port, and then lets me set up as a new system - nearly!!    because this was previously joined accidentally to another system in an another area, after letting me join, it is now defaulting to adding it to one of my other existing systems in a different area instead of setting up as a brand new system, because the same email account manages both (although the linking fails, likely because different subnet/vlan!)

As a pro av installer this is becoming ridiculous - I can’t charge time to mess about with this.

I’m certain there was a an option in the app just a few weeks ago to “switch systems” manually - now i can’t find this anywhere.   Even signing out, the app for just a second or two prompts to set a new system from afresh, then nearly immediately jumps straight back into listing the previous system managed and then i can’t exit that previous system!

My six bedroom home has Sonos in every room. Also Move speakers for my decks. We host a dinner party and I only hope for soft background music after many recent frustrations and disappointments. Flush that fantasy. The Sonos app can’t find my system. “No products found...Your system not found on the network… Update your products… No products found (multiple times)… Set up a new system.” Really!? A house full of guests will be here in 30 minutes. I have more than a dozen products that have been and should now be connected. But Sonos can’t find them, even when it finally accepts my Internet system. Thousands of dollars invested and nothing works. I am SO over Sonos!

I’m thinking you ‘perhaps’ have a multicast ‘device discovery’ issue across your network that’s preventing the controller device from communicating with your Sonos speakers. See attached re: SSDP/mDNS.

Such communication failure can occur across networks that use WiFi extenders, EoP adapters, or if managed switches are misconfigured. It can also happen if some settings on a local router are incorrect, or there’s software running on the mobile device that is getting in the way of the multicast communication, such as security software, VPN client, firewall, site blockers etc.

I’d perhaps investigate further in the areas mentioned and if still no luck, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Sounds like another bug in their wonderful new app, such as I have found. This happened to me once and I unplugged everything, then plugged in one and the app actually found that one. I then plugged another, one by one, and added to the system. Pain in the ass - YES, but finally got it working.

Please Sonos explain to me WHY your app has gone useless! Totally Not fit for purpose! I have spent thousands on this brand and it used to be absolutely amazing and now I’m sitting here not being able to get anything to work on it. 
 

I think we should all be aloud a refund. 
 

Buyers beware Don’t buy Sonos 

That sounds much more like duplicate IP address issues, arising from the unreliability of the local DHCP server… to help prevent that type of issue (often caused by multiple devices rebooting over the LAN at the same time) then (if not tried already), perhaps try adding the Sonos device IP addresses to the routers DHCP reservation table.

Some routers, particularly those handed out for free, by some ISP’s, can have this issue - it’s the reason I use my own router, but even then, I still choose to make some device IP addresses static to reduce the possibility of these type of matters arising, although in my own case I tend to get the issue with multiple smart-plugs, rather that with Sonos products.

Please get rid of the app after having supported sonos for years and recommending it to other people i regret.

Decked out every room and wanting more when i get a bigger house im having 2nd thoughts.

The app is sooo s*** i miss the Android widget so easy to use.

The new app is so slow at responding its ridiculous and frustrating.

Trying to turn the volume up/down and trying to show off the sound to visitors  and the delayed sound is embarrassing im soooo over it.

Time to sell and update to something that works unfortunately!

Moderator Note: Modified in accordance with the Community Code of Conduct.

Who didn't see this coming.. This must be the one that works. REALLY SONOS..REALLY?

Just to perhaps provide some balance here - Wired also state in their Sonos media article that some Sonos users may find solace in the fact that Sonos has sent WIRED a firm denial that a subscription model is in the works.

Hi ​@Mysticman57 

No, not really.

Edit: ​@Ken_Griffiths beat me to it

Good to know, thanks...frustration abounds these days..hehe