In the meantime, we paid, they’ve received, we no longer have a properly functioning product. 

Has anyone got any visibility on the time for the next firmware update, and whether or not it would be intended to fix this issue with that update?

I was shocked when this issue hadn’t been sorted after two weeks. The fact is still a live issue is unbelievable to me.

Are they actually fixing ANYTHING at this point?

I have to think this and the app issues must be devastating to their sales. I certainly wouldn’t apt to establish a system built on their technology. A new customer would have to be oblivious to all this.

New app just dropped, but no firmware update yet, so still not fixed as we know it’s speaker firmware that has the problem… 

Shame on Sonos. Another update NOT fixing the compilation mess. I so much miss John MacFarlane. Where are you?

New outrage: with the latest app update, all of my “services” have disappeared. . But, they still reside in the Windows controller on my desk top, leaving me wondering about whether to add them back to the app, remove them from the controller and then add them back, or drive to Sonos headquarters and deposit all of my products in the lobby for a marshmallow roast. I had a port and a portable speaker in my prior residence, left for the new owners. Now I have two sound bars and a port. I feel badly for the new owners of the prior residence. 

After adding 2 of 6 back into the app, they all reappeared. Doesn’t anyone here know how to play this game?

Aside from the compilation album problem (which makes my extensive music library way too cluttered and makes it prohibitively time-consuming to try to listen to albums I want to listen to), there is also the need for the alphabetical index we used to get on the right side of the screen, which enables the user to jump to albums (or artists, or genres, etc.) that start with a certain letter.  That is enormously useful, and wouldn’t seem to be complicated.  No plans that I have seen to fix it.  Oh, well . . .

This issue has persisted well beyond what any reasonable, or even extraordinarily forgiving, customer should tolerate. I am about ready to call my audio consultant to replace and junk a port and two sound bars. This is about the worst case of mismanagement and incompetence in the corporate world of which I am aware. Sonos could not have provided a worse experience if they were operating a deliberate fraud.

A delliberate fraud. Well put. A discrace.

Actually, I said, "... could not have provided a worse experience if they were operating a deliberate fraud." They are clearly negligent. But  screwing up is different from starting out with an intent to defraud . Not a lawyer, but I would guess they know they have civil liability. Hence, their ongoing silence.

Definitely a poorly planned/managed project and release. The time it is taking to get everything where it needs to be provides an indication of how far apart the hardware, cloud and app teams were in terms of being ready for release in May.

Eventually things will get there, but I think it’s still actually unknown how much longer it will take, so it’s safer for Sonos not to keep over-promising on fixed public delivery dates as that is how they ended up in the current situation in the first place.

It doesn’t help existing owners with issues and the longer it keeps dragging on the more likely an increasing number of existing users will find alternatives that do what they actually need. An advantage of Sonos, was buyers didn't need  to think about which services/features they actually used or needed, because Sonos supports so many.

I have officially opened the discussion with the audio consultant I work with. From previous comments, I doubt he is advocating Sonos, at least for the time being. He is an unbelievably great fellow who delivers incredibly good results. 

Surprised there is no fix for this, among other things.  I have never believed they’d have this all sorted out in a few months, and I’ll still be surprised if by the end of the year it has all been sorted.  And I expect we never get back to the full features we lost or that the system will be the reliable joy it has been for us for 15 years now. 

My friends who have enjoyed listening parties with me since my first component find the new app confusing and infuriating.  As do I.  That’s the real bummer - all the hype and no upside, just a bunch of bugs and glitchy operation.

I’m not missing anything, but there hasn’t yet been a firmware update, thus no attempt to fix this issue?

Correct, we’re still waiting… 

New firmware just out, updating now and will remove / add library to see if anything has been done 

It’s like getting a surprise present. Until you unwrap it you don’t know if you really want it. 

Might plug my speakers back in tonight and see what happens 

I'm not getting my hopes up!

Don’t bother. No change.

Yep, not fixed

 Just updated to firmware 16.3.3.  Compilations are still messed up.

Even after reindexing? Ridiculous. Thanks for the heads up